SP Customer Service
Last Updated
Overview
SP Customer Service software provides native customer support management built on Microsoft 365, ensuring efficient service delivery and centralized data governance. While some users have noted slow response times from customer support, the platform’s deep integration and powerful tracking capabilities make it an excellent choice.
SP Customer Service Specifications
- Live Chat
- Omnichannel Support
- CRM Integration
- Canned Responses
SP Customer Service Features
Centralized Ticket Management
This feature provides a comprehensive system to log, assign, and track all support tickets within the unified Microsoft 365 environment. It ensures requests are routed automatically to the correct service personnel using smart alerts and automated processes.
Integrated Knowledge Base
Users benefit from a centralized knowledge repository and FAQ section accessible through the customer portal. This self-service capability empowers customers and employees to find solutions independently, significantly reducing the volume of inbound tickets and support agent workload. The system leverages SharePoint document management capabilities.
Customer Self-Service Portal
The dedicated customer portal provides enhanced user empowerment, enabling case submissions, status updates, and access to all self-help resources in one intuitive location. This portal streamlines communication, ensuring users receive consistent support regardless of whether they access the platform via SharePoint or Microsoft Teams.
Reporting And Analytics
Seamless integration with Microsoft Power BI facilitates enhanced visibility into service metrics and performance data. Agents and managers can monitor key performance indicators (KPIs) like resolution times and agent performance through interactive, data-driven dashboards. This capability supports evidence-based decision-making. These SP Customer Service features ensure accountability
Pros And Cons of SP Customer Service
Pros
Customizable application tailored to business needs
Full-featured customer service functionality
User-friendly and easy-to-navigate interface
Cons
Lack of proactive communication from agents
Occasional performance and loading issues
SP Customer Service Reviews
Total 1 reviews
5
All reviews are from verified customers
Rating Distribution
5
Stars100%
4
Stars0%
3
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2
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1
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Share your experience
Online Media, 11-50 employees
“Supports a collaborative work environment”
Pros
It's an excellent choice for building a platform that supports a collaborative work environment. The system makes it much easier to provide support and manage challenges or issues at the same time.
Cons
It would be even more powerful if it included a few more integrations.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
8
Frequently Asked Questions
What level of support does SP Customer Service offer?
SP Customer Service offers support through email, phone, FAQs, and contact form.
What other apps does SP Customer Service integrate with?
The software supports integration with Microsoft 365 software.
What types of pricing plans does SP Customer Service offer?
The SP Customer Service price starts at $2,850/year. Request a personalized SP Customer Service pricing quote for your business.
Does SP Customer Service offer an API?
No, SP Customer Service does not offer an API.
Who are the typical users of SP Customer Service?
Typical users include industries like nonprofit, government, healthcare, legal and accounting.
What language does SP Customer Service support?
SP Customer Service is primarily available in English.
Does SP Customer Service have a mobile app?
No, SP Customer Service does not have a mobile app.