“Effective for support”

Pros

Remote connections are quick, the interface is clean and multi-monitor support works really well. It's effective for support, the maintenance cost stays low, installation is simple and the integrations are solid.

Cons

There is occasional connection drop when the end user has unstable internet and some slowdown during multi-monitor or graphics-heavy sessions.

“Useful headless access feature”

Pros

Being able to help customers remotely with it has made a big difference since we no longer need to travel out to sites as often. The headless access feature is especially useful because it lets us reach servers without having to be physically there. It also makes deploying headless units in different locations much more practical since we don't have to worry about how we'll access them after installation. On top of that, the setup was quick and simple, taking only about five to ten minutes with everything integrated.

Cons

Connection reliability could be better at times since it isn't always as consistent as it should be and we occasionally need to restart the streamer process. The copy-and-paste feature also doesn't always work properly.

“Wouldn’t recommend it”

Pros

There was a time when their customer support was genuinely helpful and they seemed willing to stand behind paying customers but that changed once the company became more successful and better known. We recently got burned by the billing department which gave us no real chance to sort out a payment problem and it honestly felt intentional like they were pushing us off a legacy plan that no longer worked in their favor.

Cons

The cost of running remote support has now doubled for us so we're actively exploring other options. At this point, I wouldn't recommend their service to anyone under any circumstances.