Last Updated
Overview
Splashtop Remote Support helps IT teams and managed service providers deliver secure remote support. While mobile device support is limited compared to desktop platforms, its unattended access and ticketing integrations help ensure efficient troubleshooting. Overall, it is a reliable solution for small to medium-sized businesses seeking scalable IT support.
Splashtop Remote Support Specifications
- Live Chat
- CRM Integration
- Analytics and Reporting
- Escalation Management
Splashtop Remote Support Features
Simple Attended Access
This feature enables support for unlimited devices with ease through a 9-digit session code. It allows remote control of Windows, Mac, and Android devices and offers view-only support for iOS and older Android versions. This flexibility helps IT teams quickly connect and assist users during support sessions.
Unattended Access
The software provides unattended remote access to Windows, Mac, Linux, and Android physical and virtual machines from any device. This capability allows IT professionals to maintain and troubleshoot systems without requiring user presence, improving efficiency in managing endpoints.
Voice Call
The platform’s support sessions include an in-session voice call feature, providing users with an additional way to communicate. This helps streamline the troubleshooting process and ensures clear communication between support staff and end users during remote sessions.
Custom Branding
This feature lets organizations create a customized SOS app with their own logo and branding for customers to download. It supports brand consistency and enhances customer support experience by offering a familiar and professional interface.
Chat
The chat feature allows support technicians to communicate with users during or outside remote sessions. This helps facilitate the quick exchange of information, clarifications, and instructions, enhancing the overall efficiency and effectiveness of support interactions.
Pros And Cons of Splashtop Remote Support
Pros
Easy to set up and use
Fast, low‑latency remote connections
Supports unattended as well as attended remote access
Cons
Occasional connectivity or remote‑access issues
Some administrative tools may be less robust than premium alternatives
Splashtop Remote Support Reviews
Total 23 reviews
4.7
All reviews are from verified customers
Rating Distribution
5
Stars78%
4
Stars17%
3
Stars0%
2
Stars0%
1
Stars4%
Share your experience
Anonymous
Insurance, 11-50 employees
“Reliabe remote access”
Pros
It's been consistently dependable and responsive whenever I use it. Being able to keep several sessions open to different remote computers at the same time is something I really appreciate. The file transfer feature to remote machines has also been especially helpful.
Cons
When a remote computer disconnects, it can occasionally take a few tries before I'm able to reconnect.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Anonymous
Not Specified, 101-500 employees
“Simple initial setup”
Pros
Having it gives me a much more detailed and capable remote access option than the free tool bundled with my EDR and RMM platform. It works on every platform I need, from Android and iOS mobile devices to Windows and Mac systems. I can rely on it to connect to basically any device so connectivity is never really a concern. It serves as a single place for remote access across all platforms and that makes things a lot simpler since I know I always have a way to get into any device for support or management. The initial setup was also very simple.
Cons
I don't really have any complaints at this point.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Anonymous
Accounting, 11-50 employees
“Fairly priced”
Pros
Having a secure and simple way to connect to servers and endpoints remotely makes a big difference and it handles that really well. It's dependable in day-to-day use, the pricing feels reasonable for the value it delivers and the file transfer feature is implemented nicely and is simple to work with. All in all, it's become an essential tool for managing servers and getting into desktops whenever I'm away from the site.
Cons
Honestly, I don't have any real complaints to mention. It does exactly what I need it to do.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Frequently Asked Questions
Does Splashtop Remote Support have a mobile app?
Yes, Splashtop Remote Support offers a dedicated mobile app.
What types of pricing plans does Splashtop Remote Support offer?
Splashtop Remote Support price starts at $22/month for the SOS plan, billed annually. Enterprise plans are available with custom pricing tailored to organizational needs. Get a detailed Splashtop Remote Support cost breakdown tailored to your specific requirements.
What language does Splashtop Remote Support support?
Splashtop Remote Support primarily supports the English language.
Who are the typical users of Splashtop Remote Support?
Splashtop Remote Support features are used by organizations across various industries and sectors, including education, healthcare, and government.
What level of support does Splashtop Remote Support offer?
Splashtop Remote Support offers support through phone, email, and an online contact form.
Does Splashtop Remote Support offer an API?
Yes, Splashtop Remote Support offers an API.
What other apps does Splashtop Remote Support integrate with?
Splashtop Remote Support integrates with multiple systems and platforms, including Zendesk, Freshservice, and Freshdesk.