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Overview
Splashtop Remote Support helps IT teams and managed service providers deliver secure remote support. While mobile device support is limited compared to desktop platforms, its unattended access and ticketing integrations help ensure efficient troubleshooting. Overall, it is a reliable solution for small to medium-sized businesses seeking scalable IT support.
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Starting Price
Custom
Splashtop Remote Support Specifications
- Live Chat
- CRM Integration
- Analytics and Reporting
- Escalation Management
What Is Splashtop Remote Support?
Splashtop Remote Support is a software solution designed to help IT professionals provide remote support across multiple devices and platforms. It offers real-time remote control, unattended access, and integration with ticketing systems. The software supports patch management and endpoint monitoring as add-ons. Splashtop Remote Support also helps IT teams enhance troubleshooting efficiency, maintain device security, and manage endpoints in small to medium-sized businesses.
Splashtop Remote Support Pricing
The vendor offers the following plans for its remote IT and support solutions:
- SOS: Starts at $22/month
- Enterprise: Custom pricing
Disclaimer: The pricing is subject to change.
Splashtop Remote Support Integrations
The software supports integration with multiple systems and platforms, such as:
- Freshservice
- Freshdesk
- Zendesk
- Jira software
- Microsoft Teams
- Spiceworks Help Desk
Who Is Splashtop Remote Support For?
Splashtop Remote Support is ideal for a wide range of industries and sectors, including:
- Education
- Healthcare
- Government
- Media
- Retail
- Finance
- Technology
Is Splashtop Remote Support Right For You?
If you’re an IT professional or managed service provider looking for a remote support solution, Splashtop Remote Support delivers reliable and efficient multi-platform connections. It supports quick troubleshooting and resolution while helping improve customer satisfaction.
The software includes advanced security features and compliance certifications such as SOC 2 and ISO/IEC 27001. It is well suited for small to medium-sized businesses focused on maintaining secure and efficient IT operations.
Still doubtful if Splashtop Remote Support software is the right fit for you? Connect with our customer support staff at (661) 384-7070 for further guidance.
Splashtop Remote Support Features
Simple Attended Access
This feature enables support for unlimited devices with ease through a 9-digit session code. It allows remote control of Windows, Mac, and Android devices and offers view-only support for iOS and older Android versions. This flexibility helps IT teams quickly connect and assist users during support sessions.
Unattended Access
The software provides unattended remote access to Windows, Mac, Linux, and Android physical and virtual machines from any device. This capability allows IT professionals to maintain and troubleshoot systems without requiring user presence, improving efficiency in managing endpoints.
Voice Call
The platform’s support sessions include an in-session voice call feature, providing users with an additional way to communicate. This helps streamline the troubleshooting process and ensures clear communication between support staff and end users during remote sessions.
Custom Branding
This feature lets organizations create a customized SOS app with their own logo and branding for customers to download. It supports brand consistency and enhances customer support experience by offering a familiar and professional interface.
Chat
The chat feature allows support technicians to communicate with users during or outside remote sessions. This helps facilitate the quick exchange of information, clarifications, and instructions, enhancing the overall efficiency and effectiveness of support interactions.
Pros And Cons of Splashtop Remote Support
Pros
Easy to set up and use
Fast, low‑latency remote connections
Supports unattended as well as attended remote access
Cons
Occasional connectivity or remote‑access issues
Some administrative tools may be less robust than premium alternatives
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Frequently Asked Questions
What language does Splashtop Remote Support support?
Splashtop Remote Support primarily supports the English language.
Does Splashtop Remote Support have a mobile app?
Yes, Splashtop Remote Support offers a dedicated mobile app.
Who are the typical users of Splashtop Remote Support?
Splashtop Remote Support features are used by organizations across various industries and sectors, including education, healthcare, and government.
What types of pricing plans does Splashtop Remote Support offer?
Splashtop Remote Support price starts at $22/month for the SOS plan, billed annually. Enterprise plans are available with custom pricing tailored to organizational needs. Get a detailed Splashtop Remote Support cost breakdown tailored to your specific requirements.
What level of support does Splashtop Remote Support offer?
Splashtop Remote Support offers support through phone, email, and an online contact form.
Does Splashtop Remote Support offer an API?
Yes, Splashtop Remote Support offers an API.
What other apps does Splashtop Remote Support integrate with?
Splashtop Remote Support integrates with multiple systems and platforms, including Zendesk, Freshservice, and Freshdesk.