Sprinklr Service Reviews

“Solid social software

Pros

Good platform for managing communities and scheduling social media posts.

Cons

Honestly it's a useful platform but some of the advanced features take a bit time to get used to.

“Incredible customer marketing platform, but way too pricey!

Pros

Great data inputs, the ability to organize and analyze my data and it amazingly provides rich insights over time. Customer service and setup support are amazing, plus the tool handles both incoming and outgoing digital and social content.

Cons

I would say it's price! It's way too expensive!!!!!!. Otherwise not much to complain about.

“best social media management tool for large brands and agencies

Pros

Sprinklr is the best all rounder solution for social media management.

Cons

Although it has endless possibilities but it's really hard to use if you don't get proper training or onboarding.

“Dependable and precise

Pros

I like that I can plan content ahead using the scheduling feature and then use the analytics to better prepare future strategies.

Cons

I believe the analytics could be more specific and broken down further.

“Top-notch social media management tool

Pros

Exceptional customer service: Despite some limitations, Sprinklr's support is quick and helpful in resolving problems, with impressive response times. Also they offer comprehensive reporting.

Cons

Some users have said that customer support isn't always helpful and sometimes it takes a lot of time to export data or reports. Also the interface can be a bit complicated to understand.

“Better than most, but still comes with its challenges

Pros

The channel coverage is absolutely incredible. The UI allows business users not only just technical ones, to manage journeys, which is exciting.

Cons

It never works quite how you'd expect it to work. Lots of reaching out to tech support and it's slow.

“A powerful and efficient digital solution

Pros

I like his approach and how he simplifies our social media activities, providing me with all the tools I need to manage my accounts.

Cons

It would be great to have a more detailed guide or some interactive tutorials to help me get familiar with the software.

“A must-have tool for handling my company's social media presence

Pros

What I liked most is its ability to provide a thorough analysis of both my social networks and my company's digital channels.

Cons

I think better guidance and training would really help to fully take advantage of all the features.

“Really boosted my traffic

Pros

Loved how intentional the Sprinklr team was in designing the user interface. It's super simple and really easy to use.

Cons

it sometimes fails to provide timely support for ticket issues, they could definitely improve in this area.

“In-depth insights and analytics

Pros

The reporting level of detail is fantastic and once the initial setup (which is pretty simple) is complete, it's easy to use. It's more in depth than most social media reporting tools I've tried.

Cons

It feels like there is so much I havent even explored yet because it's hard to know where to start!

“Great for big enterprises, but might not suit smaller businesses

Pros

Packed with features like the monthly reporting tool, scheduler and many more.

Cons

Expensive��the analytics could be better and the emails could look more professional.

“Fantastic AI chatbots with Sprinklr

Pros

It's easy to use and has a ton of features for configuring the bot.

Cons

There's a lot of information needed to start using all the features.

“The leading solution for enterprise customer experience management

Pros

We can manage our social, marketing, advertising, research, commerce, and healthcare functions all from our phone because it's really easy to use with the help of Sprinklr.

Cons

Sometimes the app bugs out and doesn't support all carousel images but the integration process was easy.