Last Updated
Overview
Sprinklr Service is a digital-first customer service solution that integrates voice, digital, and social channels. AI enables smooth, channel-less interactions. While some users mention challenges with case tracking, the platform is widely praised for its intuitive interface and navigation, which enhance the overall user experience.
Overall Rating
Based on 13 users reviews
4.4
Rating Distribution
Positive
92%
Neutral
8%
Negative
0%
Starting Price
Custom
Sprinklr Service Specifications
- Ticket Management
- Live Chat
- Omnichannel Support
- CRM Integration
What Is Sprinklr Service?
Sprinklr Service software is a cloud-based, AI-powered customer service platform that consolidates queries from voice, digital, and social media channels to deliver consistent and efficient support. As a comprehensive CCaaS solution, it can lower contact center costs by up to 33%. AI automation streamlines processes, enhances agent productivity, ensures customer satisfaction across all touchpoints, improves future-proofing operations, and optimizes service delivery.
Sprinklr Service Pricing
- Self-serve customer service solution: $249/seat/month
- Custom CCaaS solution: Custom quote
A free trial is available to help you explore the platform before you request a detailed Sprinklr Service cost estimate for your organizational needs.
Disclaimer: The pricing is subject to change.
Sprinklr Service Integrations
The software comes with diverse third-party integrations, including:
- Google Analytics
- Haptik
- MailChimp
- Microsoft Dynamics 365
- Power BI
- Salesforce CRM
- Slack
- Twilio
- WordPress
- Sitecore
Who Is Sprinklr Service For?
Sprinklr Service is designed to support organizations across diverse industries, including:
- CPG
- Financial services
- Government
- Retail
- Technology
- Telecommunications
- Travel & hospitality
Is Sprinklr Service Right For You?
Sprinklr Service is ideal for businesses seeking to enhance customer service, reduce costs, unify communication channels, boost agent productivity, and ensure compliance. Its AI-driven platform offers advanced insights, automation, and customization, making it a powerful solution for large-scale customer service, improving response times, and increasing satisfaction.
Are you still unsure about Sprinklr Service? Call our team at (661) 384-7070 for expert guidance on your questions.
Sprinklr Service Features
Quality Management
AI-powered automation offers insights into agent performance, ensuring quality and compliance through personalized coaching. It provides real-time case analytics, identifies performance improvement opportunities, and enables supervisors to focus on coaching rather than evaluations, using customizable AI scoring models for enhanced efficiency.
Workforce Management
Efficient contact center planning is achieved through accurate forecasting and scheduling, improving agent utilization. Historical data helps predict future case volumes, handling times, and SLAs while automating shift planning, tracking leave, and adjusting schedules for better efficiency.
Omnichannel Routing
AI-driven skill-based routing enables precise agent assignments by analyzing data, customer intent, and service context, ensuring efficient resolutions. With API integrations, real-time customer insights are utilized for smarter routing, optimizing omnichannel workflows, and cross-channel case management for improved agent performance.
Conversational IVR
Conversational IVR enhances customer service with intelligent voice bots offering seamless self-service and efficient agent routing. Deep system integration allows for personalized responses, automatic callbacks for lost connections, and insights into IVR options, improving flow optimization through detailed reporting and segmentation.
Social Service Management
Sprinklr's social customer service streamlines customer interactions in five key stages: analyzing brand conversations, using AI for self-service, routing complex messages to skilled agents, assisting agents with AI tools, and tracking performance. It covers 15+ social channels and offers extensive analysis of public trends and mentions.
Pros And Cons of Sprinklr Service
Pros
The search function helps prevent duplicate posts by suggesting similar threads
Flexible administrator control
Provides modern research and journey facilitation tools
Offers a visually appealing design
Cons
Customization options are restricted
The reporting tool lacks a user-friendly interface
Sprinklr Service Reviews
Total 13 reviews
4.4
All reviews are from verified customers
Rating Distribution
5
Stars46%
4
Stars46%
3
Stars8%
2
Stars0%
1
Stars0%
Share your experience
Financial Services, 51-100 employees
Less than a year
“Solid social software”
Pros
Good platform for managing communities and scheduling social media posts.
Cons
Honestly it's a useful platform but some of the advanced features take a bit time to get used to.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
8
Functionality
8
Marketing and Advertising, 11-50 employees
More than a year
“best social media management tool for large brands and agencies”
Pros
Sprinklr is the best all rounder solution for social media management.
Cons
Although it has endless possibilities but it's really hard to use if you don't get proper training or onboarding.
Rating Distribution
Ease of use
6
Value for money
10
Customer Support
7
Functionality
10
Marketing and Advertising, 500+ employees
More than a year
“Incredible customer marketing platform, but way too pricey!”
Pros
Great data inputs, the ability to organize and analyze my data and it amazingly provides rich insights over time. Customer service and setup support are amazing, plus the tool handles both incoming and outgoing digital and social content.
Cons
I would say it's price! It's way too expensive!!!!!!. Otherwise not much to complain about.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
6
Functionality
10
Frequently Asked Questions
Does Sprinklr Service offer an API?
Yes, Sprinklr Service provides API access.
What language does Sprinklr Service support?
Sprinklr Service supports English, German, French, Spanish, Portuguese, Japanese and Korean.
Does Sprinklr Service offer a mobile app?
Yes, Sprinklr Service offers a mobile app for iOS and Android devices.
What other apps does Sprinklr Service integrate with?
The software supports various third-party integrations, including Google Analytics, Microsoft Dynamics 365, Power BI, Salesforce CRM, Slack, Twilio, Haptik, MailChimp, WordPress, and Sitecore.
What types of pricing plans does Sprinklr Service offer?
The Sprinklr Service cost structure offers two solutions: a self-serve customer service solution at $249 per seat per month and a custom CCaaS solution with pricing based on specific organizational needs, with a free trial available to explore the platform. Users can request a detailed analysis of the Sprinklr Service price.
Who are the typical users of Sprinklr Service?
Common users of Sprinklr Service include CPG (consumer packaged goods), financial services, government, retail, technology, telecommunications, and travel & hospitality across diverse industries.
What level of support does Sprinklr Service offer?
Sprinklr Service provides support through 24/7 live representatives, an email/help desk, a knowledge base, and FAQs/forums.