Sprinklr Service

Sprinklr Service

Last Updated Feb 14, 2025

Overview

Sprinklr Service is a digital-first customer service solution that integrates voice, digital, and social channels. AI enables smooth, channel-less interactions. While some users mention challenges with case tracking, the platform is widely praised for its intuitive interface and navigation, which enhance the overall user experience.

Overall Rating

Based on 13 users reviews

4.4

Rating Distribution

Positive

92%

Neutral

8%

Negative

0%

Starting Price
Custom

What Is Sprinklr Service?                                                

Sprinklr Service software is a cloud-based, AI-powered customer service platform that consolidates queries from voice, digital, and social media channels to deliver consistent and efficient support. As a comprehensive CCaaS solution, it can lower contact center costs by up to 33%. AI automation streamlines processes, enhances agent productivity, ensures customer satisfaction across all touchpoints, improves future-proofing operations, and optimizes service delivery.  

Sprinklr Service Pricing                                       

The Sprinklr Service price model comprises two solutions, including:
  • Self-serve customer service solution: $249/seat/month  
  • Custom CCaaS solution: Custom quote  

A free trial is available to help you explore the platform before you request a detailed Sprinklr Service cost estimate for your organizational needs.  

Disclaimer: The pricing is subject to change.            

Sprinklr Service Integrations                

The software comes with diverse third-party integrations, including:    

  • Google Analytics  
  • Haptik  
  • MailChimp
  • Microsoft Dynamics 365  
  • Power BI  
  • Salesforce CRM  
  • Slack  
  • Twilio  
  • WordPress  
  • Sitecore
Schedule a free Sprinklr Service demo to learn more about its integration tools.

Who Is Sprinklr Service For?                             

Sprinklr Service is designed to support organizations across diverse industries, including:    

  • CPG  
  • Financial services  
  • Government  
  • Retail  
  • Technology  
  • Telecommunications  
  • Travel & hospitality    

Is Sprinklr Service Right For You?      

Sprinklr Service is ideal for businesses seeking to enhance customer service, reduce costs, unify communication channels, boost agent productivity, and ensure compliance. Its AI-driven platform offers advanced insights, automation, and customization, making it a powerful solution for large-scale customer service, improving response times, and increasing satisfaction.  

Are you still unsure about Sprinklr Service? Call our team at (661) 384-7070 for expert guidance on your questions.

Pros And Cons of Sprinklr Service

Pros

  • The search function helps prevent duplicate posts by suggesting similar threads

  • Flexible administrator control

  • Provides modern research and journey facilitation tools

  • Offers a visually appealing design

Cons

  • Customization options are restricted

  • The reporting tool lacks a user-friendly interface

Frequently Asked Questions

Yes, Sprinklr Service provides API access.

Sprinklr Service supports English, German, French, Spanish, Portuguese, Japanese and Korean.

Yes, Sprinklr Service offers a mobile app for iOS and Android devices.

The software supports various third-party integrations, including Google Analytics, Microsoft Dynamics 365, Power BI, Salesforce CRM, Slack, Twilio, Haptik, MailChimp, WordPress, and Sitecore.

The Sprinklr Service cost structure offers two solutions: a self-serve customer service solution at $249 per seat per month and a custom CCaaS solution with pricing based on specific organizational needs, with a free trial available to explore the platform. Users can request a detailed analysis of the Sprinklr Service price.

Common users of Sprinklr Service include CPG (consumer packaged goods), financial services, government, retail, technology, telecommunications, and travel & hospitality across diverse industries.

Sprinklr Service provides support through 24/7 live representatives, an email/help desk, a knowledge base, and FAQs/forums.