Last Updated
Overview
Sprinklr Service is a digital-first customer service solution that integrates voice, digital, and social channels. AI enables smooth, channel-less interactions. While some users mention challenges with case tracking, the platform is widely praised for its intuitive interface and navigation, which enhance the overall user experience.
Overall Rating
Based on 13 users reviews
4.4
Rating Distribution
Positive
92%
Neutral
8%
Negative
0%
Starting Price
Custom
Sprinklr Service Specifications
Ticket Management
Live Chat
Omnichannel Support
CRM Integration
What Is Sprinklr Service?
Sprinklr Service software is a cloud-based, AI-powered customer service platform that consolidates queries from voice, digital, and social media channels to deliver consistent and efficient support. As a comprehensive CCaaS solution, it can lower contact center costs by up to 33%. AI automation streamlines processes, enhances agent productivity, ensures customer satisfaction across all touchpoints, improves future-proofing operations, and optimizes service delivery.
Sprinklr Service Pricing
- Self-serve customer service solution: $249/seat/month
- Custom CCaaS solution: Custom quote
A free trial is available to help you explore the platform before you request a detailed Sprinklr Service cost estimate for your organizational needs.
Disclaimer: The pricing is subject to change.
Sprinklr Service Integrations
The software comes with diverse third-party integrations, including:
- Google Analytics
- Haptik
- MailChimp
- Microsoft Dynamics 365
- Power BI
- Salesforce CRM
- Slack
- Twilio
- WordPress
- Sitecore
Who Is Sprinklr Service For?
Sprinklr Service is designed to support organizations across diverse industries, including:
- CPG
- Financial services
- Government
- Retail
- Technology
- Telecommunications
- Travel & hospitality
Is Sprinklr Service Right For You?
Sprinklr Service is ideal for businesses seeking to enhance customer service, reduce costs, unify communication channels, boost agent productivity, and ensure compliance. Its AI-driven platform offers advanced insights, automation, and customization, making it a powerful solution for large-scale customer service, improving response times, and increasing satisfaction.
Are you still unsure about Sprinklr Service? Call our team at (661) 384-7070 for expert guidance on your questions.
Sprinklr Service Features
AI-powered automation offers insights into agent performance, ensuring quality and compliance through personalized coaching. It provides real-time case analytics, identifies performance improvement opportunities, and enables supervisors to focus on coaching rather than evaluations, using customizable AI scoring models for enhanced efficiency.
Efficient contact center planning is achieved through accurate forecasting and scheduling, improving agent utilization. Historical data helps predict future case volumes, handling times, and SLAs while automating shift planning, tracking leave, and adjusting schedules for better efficiency.
AI-driven skill-based routing enables precise agent assignments by analyzing data, customer intent, and service context, ensuring efficient resolutions. With API integrations, real-time customer insights are utilized for smarter routing, optimizing omnichannel workflows, and cross-channel case management for improved agent performance.
Conversational IVR enhances customer service with intelligent voice bots offering seamless self-service and efficient agent routing. Deep system integration allows for personalized responses, automatic callbacks for lost connections, and insights into IVR options, improving flow optimization through detailed reporting and segmentation.
Sprinklr's social customer service streamlines customer interactions in five key stages: analyzing brand conversations, using AI for self-service, routing complex messages to skilled agents, assisting agents with AI tools, and tracking performance. It covers 15+ social channels and offers extensive analysis of public trends and mentions.