STAMP Reviews

Pros

It gave us really helpful feedback on what our members are thinking, while also highlighting the areas where we're doing well and the ones that still need improvement.

Cons

There wasn't really a downside though it did require a decent amount of work from our team.

Pros

The reporting features are excellent and the new data portal makes exporting results very easy.

Cons

A few question types still aren't supported in the assessment, like forced ranking for answer options and that would be a helpful addition.

Pros

Navigating the tool is easy and it makes it simple to identify survey respondents and understand what they need. My involvement in this area was fairly limited since I was mainly working with the Stonegate team to make sure the right users were added to the system to complete the survey.

Cons

I can't really give a fair rating for this part because I wasn't very involved in that area.

Pros

Having immediate access to customer feedback and insights has been the biggest advantage of this platform especially when it highlights gaps and alerts in areas where we are falling short of customer expectations.

Cons

It is clearly putting effort into improving the reporting side but the standard reporting features and dashboard exports still need work. Data itself is the most valuable part of the solution and we've been able to find ways around those limitations.

Pros

Results were incredibly revealing and I'm really glad we went through with it. The important part is being ready to take action right away based on what you discover.

Cons

They're rolling out new improvements all the time.

Pros

One thing that's been really valuable is the ability to build separate campaigns for different kinds of IT assessments. That lets me evaluate similar types of businesses within a single campaign and keep everything organized. Sending the same assessment to the same clients month after month also gives me a consistent way to track their feedback in a report that's simple to review. I'm able to customize a specific IT assessment for any industry, job role, client type and more. Creating the assessments is easy since there's already a bank of questions to choose from and I can also add my own when needed. We use it to capture the voice of the customer after sales, during the handoff from onboarding to support and in quarterly reviews. Before this the feedback we gathered from clients was somewhat biased because sales reps were the ones asking the questions directly. Now that the assessments go straight to clients, we're getting much more honest input. By the time renewal comes around, we have a much clearer picture of overall account health.

Cons

At the moment, I really don't have any complaints about the tool. The only thing I'd like to see added down the road is a feature that lets customers share their results on social media. For example, if someone leaves very positive feedback, it would be helpful to give them the option to post that directly to LinkedIn or Facebook.

Pros

Right from the first login the platform feels incredibly simple and never overloads you with buttons, pop-ups or pressure to start doing everything at once. There's no big push to immediately upload all your contacts and start sending emails which made the onboarding feel much more comfortable. Another big plus is that the customer success manager genuinely works alongside you throughout the process, helping you understand what you're doing instead of just leaving you to figure it out alone. They take the time to learn your business goals so results can actually be measured and it never feels like a "set it and forget it" kind of experience. We've also been able to gather customer feedback that we normally wouldn't have access to. Since customers can stay anonymous on assessments they're much more willing to share honest and candid feedback which has been a huge advantage for us.

Cons

Only real downside for me is that, as I get deeper into the platform, I'd prefer a little less hand-holding. I appreciate that my customer success manager is there to help and make sure I'm getting ROI but I'm at the point where I want to dig in more on my own. I'd like the freedom to build customer email templates myself and experiment with running my own reports. Honestly, this is more of a personal preference than a major issue.

Pros

With the dashboards and reporting in place, our account managers and CSMs now have a much clearer sense of how customers are feeling. It has also helped our company create a more consistent process for how AMs and CSMs respond to unhappy clients and handle feedback. That level of client transparency has made it possible for us to stay on top of overall customer sentiment. Before using it, renewal time always came with a lot of uncertainty because we had no real idea whether clients planned to renew. Now we can see how every single client feels about renewing which has made a huge difference.

Cons

What comes with it, is getting very direct feedback from customers instead of only hearing compliments. Since these surveys are anonymous, clients tend to be much more open and willing to share their honest opinions.