STAMP
Last Updated
Overview
STAMP is an AI-enabled retention automation platform that helps businesses systematically understand and act on customer sentiment to reduce churn. Despite limited reporting flexibility, its intuitive dashboards and real-time insights support better retention. Overall, STAMP’s customer feedback automation makes it a strong choice for companies focused on loyalty and growth.
STAMP Specifications
- Analytics and reporting
- Customer feedback surveys
- Customer profiles
- Ticket Management
STAMP Features
Proprietary STAMP Score
The platform’s proprietary STAMP Score goes beyond traditional NPS by combining objective feedback and internal data into a single metric that highlights account loyalty and risk. Organizations can prioritize interventions and measure progress over time using this systematic score.
Segment And Role-Level Analytics
STAMP supports multiple dashboard views including individual, company, account manager, and segment levels so organizations can drill down into performance across different groups. This segmentation gives insight into both personal and aggregated performance to guide tailored retention strategies.
Benchmarking And Comparative Views
The platform enables benchmarking against peers, competitors, or internal segments, helping teams understand relative performance. By comparing across groups, businesses can identify strengths and weaknesses and develop strategies to close gaps in customer satisfaction or engagement.
Automated Playbooks For Action
STAMP playbooks convert visualization insights into guided action steps when performance gaps are detected. These playbooks provide specific recommended actions that help teams respond systematically to underperformance and improve client loyalty based on data-driven triggers.
Advanced Visualization And Analytics
The software supports advanced visualization capabilities that allow users to see performance trends over time and understand deeper patterns in customer feedback. These analytics tools help organizations monitor progress and spot early signs of issues before they become critical.
Pros And Cons of STAMP
Pros
Provides immediate access to customer feedback insights
Intuitive interface simplifies customer sentiment tracking
Standardized question sets improve feedback consistency
Cons
Reporting and export options could be improved
Customer support response times may vary
STAMP Reviews
Total 8 reviews
4.9
All reviews are from verified customers
Rating Distribution
5
Stars88%
4
Stars13%
3
Stars0%
2
Stars0%
1
Stars0%
Share your experience
Civic & Social Organization, N/A employees
Less than 6 months
“Valuable member insight”
Pros
It gave us really helpful feedback on what our members are thinking, while also highlighting the areas where we're doing well and the ones that still need improvement.
Cons
There wasn't really a downside though it did require a decent amount of work from our team.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Hospital & Health Care, N/A employees
Less than 6 months
“Excellent reporting and exports”
Pros
The reporting features are excellent and the new data portal makes exporting results very easy.
Cons
A few question types still aren't supported in the assessment, like forced ranking for answer options and that would be a helpful addition.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Hospital & Health Care, N/A employees
Less than a year
“Clear survey tracking”
Pros
Navigating the tool is easy and it makes it simple to identify survey respondents and understand what they need. My involvement in this area was fairly limited since I was mainly working with the Stonegate team to make sure the right users were added to the system to complete the survey.
Cons
I can't really give a fair rating for this part because I wasn't very involved in that area.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Frequently Asked Questions
Does STAMP have a mobile app?
The vendor has not specified any availability of a mobile app.
What other apps does STAMP integrate with?
The software integrates with various tools including Marketo, Zendesk, Zoho Books, and Salesforce.
What types of pricing plans does STAMP offer?
STAMP price starts at a base rate of $3000/year. Request a custom STAMP cost quote for your business now!
What level of support does STAMP offer?
The software offers support through email, phone, and form submission.
Who are the typical users of STAMP?
Typical users include healthcare, human resources, financial services, non-profit, and customer success teams.
What language does STAMP support?
The software supports English language.
Does STAMP offer an API?
No, the software does not offer an API.