Stonly Reviews

Pros

It was simple to implement and jump into. The guided walkthrough helps you get a tour running in just a few minutes which makes the onboarding feel really efficient.

Cons

A few parts of the UI could use an update to feel more user-friendly. It would help if there were stronger controls around widgets so you don't accidentally enable or disable them. Also, the automated translation feature still needs improvement sometimes the results come out a bit awkward or off.

Pros

From day one, this software has been an excellent choice. It's tough to sum it up in just a sentence or two because there's a lot to appreciate the support is outstanding the sales team never comes across as pushy and everyone involved, from top to bottom, has been incredibly helpful. The product itself is powerful while still being simple to get up and running and use day to day. They keep improving it over time and it's become something we rely on daily while still finding new ways to get more value from it. It also integrates well with the systems we already use. Honestly, this may sound overly positive but it's genuine. This was the first software I recommended at my new job and at this point it's pretty clear nobody regrets that decision.

Cons

There really isn't much to complain about. If I had to point to something, I'd say the help center could occasionally be more useful than it is.

Pros

This tool makes it really quick to publish the widget directly to our portal which matters a lot when things change at a fast pace. It also refreshes the available functionality on a monthly schedule so we're able to keep our end-users in the loop about new features and bug fixes without falling behind.

Cons

There's no option to mass import translations through CSV and you also can't bulk duplicate widgets. As a result, configuring the widget across multiple languages takes noticeably more time than it should.

Pros

It makes it possible to answer several company questions repeatedly as you bring in new people which is especially useful because these answers are crucial for keeping the project running the right way.

Cons

Compared with other tools on the market, it's a little pricey but when you actually use it as intended, the value ends up being worth it.

Pros

Stonly feels like an elegant way to guide both your customers and your agents through step-by-step onboarding and ongoing customer support using a self-guided help center. The whole setup makes it simple to turn your processes into instructions people can follow on their own which cuts down on back-and-forth and keeps everyone aligned.

Cons

The interface can be a bit complicated at times and a few of the more interesting features only show up in the pricier plans.

Pros

Setup is pretty simple, you only need to drop a small script into the header. Creating a guide doesn't feel hard and the logic flow is easier to follow than a lot of other approaches.

Cons

If your site relies on dynamic code (for example, a call-to-action that renders content dynamically), it's onboarding can behave unpredictably. It seems to depend on a user's previous actions on your site so the guide may or may not show up as expected. We're using Angular which is fairly common and we weren't warned about this when we subscribed. After it happened, we received an apology and were told to modify our code. Right now we're starting a refactoring sprint with the tech team just to adjust our implementation so it works correctly.

Pros

We kicked things off by adding Stonly interactive guides to our help center and then we moved all our knowledge content over to the platform. The experience for our clients is noticeably better now, they can pick their path at any point and only see the content that actually applies to them. Internally, we're also using it to help the Sales team pre-qualify requests before they reach CS, plus we can pre-fill key details in Zendesk. That combination saves a lot of time. On top of that, the platform is simple to work with, with plenty of options to create custom workflows and the support team has been very responsive and helpful.

Cons

Nothing really stands out as something I dislike yet, there are just a few features I haven't tested fully.

Pros

it has a really polished tool and it's quick to get the hang of. Our clients genuinely enjoy the guides and the support team comes across as genuinely caring and responsive.

Cons

If your software changes often, you'll need to keep updating every guide to match the latest version.

Pros

Setup is incredibly simple. I moved over from AppCues/Intercom and had everything live in just a few hours. The support team is truly next-level, nothing felt stuck or confusing during onboarding and even so, they proactively checked in to make sure I was set up for success. What really improved our results was the contextualized knowledge base. Before Stonly, my team spent countless hours writing articles that almost nobody used. Now, our support tickets have gone down and user adoption has gone up, thanks to how intelligently the guides are placed. The guides are also much easier to follow than traditional knowledge base articles. I also like being able to monitor outcomes with the built-in NPS scores so it's simple to see whether the changes are working. On top of that, the Zapier and Segment integrations have been incredibly helpful and Stonly fits into our existing tech stack without friction.

Cons

There's nothing I dislike about it.

Pros

The overall user experience feels genuinely strong, the app is user-friendly and simple to use. Customer support comes across as highly qualified and super friendly which makes troubleshooting feel less stressful. There's also a huge range of features so you can really use your imagination to shape the results you're aiming for.

Cons

One limitation is that it doesn't currently support language variations like PT-PT and PT-BR.