Stonly
Last Updated
Overview
Stonly delivers interactive guides and self-serve knowledge to help customer service teams resolve issues faster. Even though building branching tours may require learning the editor, its intuitive step-by-step authoring and embeddable widget make support more consistent. On the whole, it simplifies complex customer help workflows efficiently.
Stonly Specifications
- CRM Integration
- Canned Responses
- Analytics And Reporting
- Customer Feedback Surveys
What Is Stonly?
Stonly is a customer service knowledge platform that enables support teams and customers to create and use interactive guides, tours, and articles. Its step-by-step guides and branching tours reduce ticket volume and guide users through troubleshooting, while the embeddable widget surfaces contextual help where users need it. Built-in authoring tools let nontechnical teams publish and maintain accurate, task-oriented support content.
Stonly Pricing
The software offers the following plans:
- Small Business: Custom pricing
- Enterprise: Custom pricing
A 14-day free trial is also available with the Small Business plan.
Disclaimer: The pricing is subject to change.
Stonly Integrations
The platform integrates with several third-party applications and systems, such as:
- Zendesk Suite
- Salesforce
- Freshworks
- ServiceNow
Who Is Stonly For?
Stonly is well-suited for a wide range of industries and sectors, including:
- Contact centers
- Insurance
- Marketplaces
- Financial services
- Retail
Is Stonly Right For You?
If your team struggles with high ticket volumes, inconsistent agent responses, or users who prefer self-service, Stonly offers a solution. Its interactive, branching guides and an embeddable widget deliver contextual help and standardize troubleshooting. Its no-code authoring empowers nontechnical teams, while compliance with GDPR, HIPAA, and SOC 2 ensures suitability for regulated industries.
Still doubtful if Stonly software is the right fit for you? Connect with our customer support staff at (661) 384-7070 for further guidance.
Stonly Features
‘Stonly Widget’
Stonly features a widget designed for step-by-step multimedia guides, hotspots, tooltips, and walkthroughs. In-context support is targeted and segmented using user data. Easy setup with a single code snippet ensures guides engage visitors effectively.
Personalized Guided Tours
With this feature, guided tours adapt to user profiles and choices, offering paths that feel relevant and personal. The platform supports web and mobile applications, while a no-code editor allows easy building, launching, and improvement of tours for employees and customers.
Interactive Knowledge Base
The software provides a knowledge base built for customer service, offering interactive guides, decision trees, and AI answers. Content adapts to scenarios and personal or contextual data, ensuring information is delivered where it is needed most.
Pros And Cons of Stonly
Pros
Helps resolve complex customer issues much faster
Shows analytics to improve guide performance
Provides accurate answers with AI support
Cons
Documentation gaps may hinder user workflows
Feature compatibility can vary across categories
Stonly Reviews
Total 10 reviews
4.4
All reviews are from verified customers
Rating Distribution
5
Stars60%
4
Stars30%
3
Stars0%
2
Stars10%
1
Stars0%
Share your experience
Information Technology and Services, 500+ employees
Less than a year
“Quick guided setup”
Pros
It was simple to implement and jump into. The guided walkthrough helps you get a tour running in just a few minutes which makes the onboarding feel really efficient.
Cons
A few parts of the UI could use an update to feel more user-friendly. It would help if there were stronger controls around widgets so you don't accidentally enable or disable them. Also, the automated translation feature still needs improvement sometimes the results come out a bit awkward or off.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
8
Functionality
7
Not Specified, N/A employees
“Fantastic support and powerful fit”
Pros
From day one, this software has been an excellent choice. It's tough to sum it up in just a sentence or two because there's a lot to appreciate the support is outstanding the sales team never comes across as pushy and everyone involved, from top to bottom, has been incredibly helpful. The product itself is powerful while still being simple to get up and running and use day to day. They keep improving it over time and it's become something we rely on daily while still finding new ways to get more value from it. It also integrates well with the systems we already use. Honestly, this may sound overly positive but it's genuine. This was the first software I recommended at my new job and at this point it's pretty clear nobody regrets that decision.
Cons
There really isn't much to complain about. If I had to point to something, I'd say the help center could occasionally be more useful than it is.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Consumer Electronics, 500+ employees
Less than a year
“fast widget publishing”
Pros
This tool makes it really quick to publish the widget directly to our portal which matters a lot when things change at a fast pace. It also refreshes the available functionality on a monthly schedule so we're able to keep our end-users in the loop about new features and bug fixes without falling behind.
Cons
There's no option to mass import translations through CSV and you also can't bulk duplicate widgets. As a result, configuring the widget across multiple languages takes noticeably more time than it should.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
8
Frequently Asked Questions
What other apps does Stonly integrate with?
The platform integrates with several third-party applications and systems, including Zendesk, Salesforce, Freshworks, and ServiceNow.
Who are the typical users of Stonly?
Stonly is well-suited for a wide range of industries and sectors, including contact centers, insurance, marketplaces, financial services, and retail.
What types of Stonly price plans are available?
The software offers two plans—Small Business and Enterprise—both with custom pricing. A 14-day free trial is available for the Small Business plan. Contact us to request a personalized Stonly cost quote based on your institution's requirements.
Does Stonly offer an API?
Yes, Stonly offers an API.
What language does Stonly support?
The software supports multiple languages, including English and French.
Does Stonly have a mobile app?
No, Stonly does not offer a mobile app.
What level of support does Stonly offer?
The platform provides support via ticket submission, chat, and help center.