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Overview
Stonly delivers interactive guides and self-serve knowledge to help customer service teams resolve issues faster. Even though building branching tours may require learning the editor, its intuitive step-by-step authoring and embeddable widget make support more consistent. On the whole, it simplifies complex customer help workflows efficiently.
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Starting Price
Custom
Stonly Specifications
- CRM Integration
- Canned Responses
- Analytics And Reporting
- Customer Feedback Surveys
What Is Stonly?
Stonly is a customer service knowledge platform that enables support teams and customers to create and use interactive guides, tours, and articles. Its step-by-step guides and branching tours reduce ticket volume and guide users through troubleshooting, while the embeddable widget surfaces contextual help where users need it. Built-in authoring tools let nontechnical teams publish and maintain accurate, task-oriented support content.
Stonly Pricing
The software offers the following plans:
- Small Business: Custom pricing
- Enterprise: Custom pricing
A 14-day free trial is also available with the Small Business plan.
Disclaimer: The pricing is subject to change.
Stonly Integrations
The platform integrates with several third-party applications and systems, such as:
- Zendesk Suite
- Salesforce
- Freshworks
- ServiceNow
Who Is Stonly For?
Stonly is well-suited for a wide range of industries and sectors, including:
- Contact centers
- Insurance
- Marketplaces
- Financial services
- Retail
Is Stonly Right For You?
If your team struggles with high ticket volumes, inconsistent agent responses, or users who prefer self-service, Stonly offers a solution. Its interactive, branching guides and an embeddable widget deliver contextual help and standardize troubleshooting. Its no-code authoring empowers nontechnical teams, while compliance with GDPR, HIPAA, and SOC 2 ensures suitability for regulated industries.
Still doubtful if Stonly software is the right fit for you? Connect with our customer support staff at (661) 384-7070 for further guidance.
Stonly Features
‘Stonly Widget’
Stonly features a widget designed for step-by-step multimedia guides, hotspots, tooltips, and walkthroughs. In-context support is targeted and segmented using user data. Easy setup with a single code snippet ensures guides engage visitors effectively.
Personalized Guided Tours
With this feature, guided tours adapt to user profiles and choices, offering paths that feel relevant and personal. The platform supports web and mobile applications, while a no-code editor allows easy building, launching, and improvement of tours for employees and customers.
Interactive Knowledge Base
The software provides a knowledge base built for customer service, offering interactive guides, decision trees, and AI answers. Content adapts to scenarios and personal or contextual data, ensuring information is delivered where it is needed most.
Pros And Cons of Stonly
Pros
Helps resolve complex customer issues much faster
Shows analytics to improve guide performance
Provides accurate answers with AI support
Cons
Documentation gaps may hinder user workflows
Feature compatibility can vary across categories
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Frequently Asked Questions
Does Stonly have a mobile app?
No, Stonly does not offer a mobile app.
What types of Stonly price plans are available?
The software offers two plans—Small Business and Enterprise—both with custom pricing. A 14-day free trial is available for the Small Business plan. Contact us to request a personalized Stonly cost quote based on your institution's requirements.
What language does Stonly support?
The software supports multiple languages, including English and French.
Does Stonly offer an API?
Yes, Stonly offers an API.
What other apps does Stonly integrate with?
The platform integrates with several third-party applications and systems, including Zendesk, Salesforce, Freshworks, and ServiceNow.
Who are the typical users of Stonly?
Stonly is well-suited for a wide range of industries and sectors, including contact centers, insurance, marketplaces, financial services, and retail.
What level of support does Stonly offer?
The platform provides support via ticket submission, chat, and help center.