Stonly
Last Updated
Overview
Stonly delivers interactive guides and self-serve knowledge to help customer service teams resolve issues faster. Even though building branching tours may require learning the editor, its intuitive step-by-step authoring and embeddable widget make support more consistent. On the whole, it simplifies complex customer help workflows efficiently.
Stonly Specifications
- CRM Integration
- Canned Responses
- Analytics And Reporting
- Customer Feedback Surveys
Stonly Features
‘Stonly Widget’
Stonly features a widget designed for step-by-step multimedia guides, hotspots, tooltips, and walkthroughs. In-context support is targeted and segmented using user data. Easy setup with a single code snippet ensures guides engage visitors effectively.
Personalized Guided Tours
With this feature, guided tours adapt to user profiles and choices, offering paths that feel relevant and personal. The platform supports web and mobile applications, while a no-code editor allows easy building, launching, and improvement of tours for employees and customers.
Interactive Knowledge Base
The software provides a knowledge base built for customer service, offering interactive guides, decision trees, and AI answers. Content adapts to scenarios and personal or contextual data, ensuring information is delivered where it is needed most.
Pros And Cons of Stonly
Pros
Helps resolve complex customer issues much faster
Shows analytics to improve guide performance
Provides accurate answers with AI support
Cons
Documentation gaps may hinder user workflows
Feature compatibility can vary across categories
Stonly Reviews
Total 1 reviews
5
All reviews are from verified customers
Rating Distribution
5
Stars100%
4
Stars0%
3
Stars0%
2
Stars0%
1
Stars0%
Share your experience
Not Specified, N/A employees
“Fantastic support and powerful fit”
Pros
From day one, this software has been an excellent choice. It's tough to sum it up in just a sentence or two because there's a lot to appreciate the support is outstanding the sales team never comes across as pushy and everyone involved, from top to bottom, has been incredibly helpful. The product itself is powerful while still being simple to get up and running and use day to day. They keep improving it over time and it's become something we rely on daily while still finding new ways to get more value from it. It also integrates well with the systems we already use. Honestly, this may sound overly positive but it's genuine. This was the first software I recommended at my new job and at this point it's pretty clear nobody regrets that decision.
Cons
There really isn't much to complain about. If I had to point to something, I'd say the help center could occasionally be more useful than it is.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Frequently Asked Questions
What other apps does Stonly integrate with?
The platform integrates with several third-party applications and systems, including Zendesk, Salesforce, Freshworks, and ServiceNow.
Who are the typical users of Stonly?
Stonly is well-suited for a wide range of industries and sectors, including contact centers, insurance, marketplaces, financial services, and retail.
What types of Stonly price plans are available?
The software offers two plans—Small Business and Enterprise—both with custom pricing. A 14-day free trial is available for the Small Business plan. Contact us to request a personalized Stonly cost quote based on your institution's requirements.
Does Stonly offer an API?
Yes, Stonly offers an API.
What language does Stonly support?
The software supports multiple languages, including English and French.
Does Stonly have a mobile app?
No, Stonly does not offer a mobile app.
What level of support does Stonly offer?
The platform provides support via ticket submission, chat, and help center.