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Overview
Stonly delivers interactive guides and self-serve knowledge to help customer service teams resolve issues faster. Even though building branching tours may require learning the editor, its intuitive step-by-step authoring and embeddable widget make support more consistent. On the whole, it simplifies complex customer help workflows efficiently.
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Starting Price
Custom
Stonly Specifications
CRM Integration
Canned Responses
Analytics And Reporting
Customer Feedback Surveys
What Is Stonly?
Stonly is a customer service knowledge platform that enables support teams and customers to create and use interactive guides, tours, and articles. Its step-by-step guides and branching tours reduce ticket volume and guide users through troubleshooting, while the embeddable widget surfaces contextual help where users need it. Built-in authoring tools let nontechnical teams publish and maintain accurate, task-oriented support content.
Stonly Pricing
The software offers the following plans:
- Small Business: Custom pricing
- Enterprise: Custom pricing
A 14-day free trial is also available with the Small Business plan.
Disclaimer: The pricing is subject to change.
Stonly Integrations
The platform integrates with several third-party applications and systems, such as:
- Zendesk Suite
- Salesforce
- Freshworks
- ServiceNow
Who Is Stonly For?
Stonly is well-suited for a wide range of industries and sectors, including:
- Contact centers
- Insurance
- Marketplaces
- Financial services
- Retail
Is Stonly Right For You?
If your team struggles with high ticket volumes, inconsistent agent responses, or users who prefer self-service, Stonly offers a solution. Its interactive, branching guides and an embeddable widget deliver contextual help and standardize troubleshooting. Its no-code authoring empowers nontechnical teams, while compliance with GDPR, HIPAA, and SOC 2 ensures suitability for regulated industries.
Still doubtful if Stonly software is the right fit for you? Connect with our customer support staff at (661) 384-7070 for further guidance.
Stonly Features
Stonly features a widget designed for step-by-step multimedia guides, hotspots, tooltips, and walkthroughs. In-context support is targeted and segmented using user data. Easy setup with a single code snippet ensures guides engage visitors effectively.
With this feature, guided tours adapt to user profiles and choices, offering paths that feel relevant and personal. The platform supports web and mobile applications, while a no-code editor allows easy building, launching, and improvement of tours for employees and customers.
The software provides a knowledge base built for customer service, offering interactive guides, decision trees, and AI answers. Content adapts to scenarios and personal or contextual data, ensuring information is delivered where it is needed most.
