Stratifyd Reviews

Pros

Huge credit goes to Laura, Steven, Tolga and the whole team for helping us build out our CX dashboards. The platform offers a lot to work with. It's packed with data, automated and highly customizable which lets me quickly break down our members' experiences and clearly tell their stories. From an analyst's perspective, I can already see how valuable these insights will be for us over time.

Cons

At this point, I really don't have any complaints. The experience has been very positive overall.

Pros

Building taxonomies in it is very simple and it helps uncover insights that point to root causes and real customer pain points.

Cons

One thing missing is standardized templates to help users get started faster. There's also a steeper learning curve especially for employees who aren't very technical or who need time to fully maximize the tool's usability and benefits.

Pros

Going through hundreds of VoCs is much quicker with this because it summarizes them fast.

Cons

Setting up the taxonomy does take some time before everything is ready.

Pros

The customer service team is amazing. They consistently go above and beyond and every issue or question gets answered quickly. Huge kudos to Laura Hunt and Jake Canup in particular, they've been absolute rockstars. Another thing that really stands out is how simple it is to filter data in the dashboard which makes it quick to spot trends across the data set.

Cons

The biggest challenge is the amount of time it takes to properly set up taxonomies so the results are as accurate as they need to be.

Pros

Getting started with it was pretty simple because the interface is simple to understand and easy to work with. A big advantage is that you do not need to be an expert in statistics or data analysis to use it well which makes it much more accessible for anyone on the team. The reports it generates have been genuinely helpful when building new strategies and making more objective decisions based on actual data. Another feature that has been extremely valuable is its ability to carry out complex multivariate analysis since it lets me clearly see how different factors influence my business and what kind of positive or negative impact they have.

Cons

I really have not found anything significant to complain about with this app.

Pros

An advanced and highly innovative analytics platform, it offers a strong mix of flexibility and scalability in the market. It has the potential to handle a wide range of use cases and can deliver significant business value. Another big plus is the team's willingness to partner closely and invest in the relationship. There's also a lot of flexibility when it comes to market development considerations.

Cons

There are no drawbacks that I can think of.

Pros

Across every interaction channel, it gives me a clear view of what both clients and employees are saying. Whether it's voice, chat, surveys, CRM or public forums, everything comes together in one place. That single source of truth helps me make informed decisions using insights that would be extremely difficult to uncover and connect otherwise.

Cons

I'd still like the option to plug sentiment analysis directly into workflows. It would also be helpful to have access to additional machine learning capabilities for the more qualitative side of structured data.

Pros

It's been really helpful to understand what a call or chat is actually about at a much more detailed, granular level.

Cons

The downside is the ETL work that has to happen before we can really start working with the data.

Pros

Their customer support is excellent and very pleasant to work with.

Cons

The platform has a pretty steep learning curve especially for non-technical users.

Pros

Setup process is pretty simple from an admin side. It also doesn't take long for end users to get comfortable with the system and learn how to use it.

Cons

It can be a little buggy now and then. The user journey could also use some work especially when it comes to viewing and accessing the filters applied to widgets.

Pros

Appreciate the user-friendly interface, along with the variety of models and the customizable taxonomy. Being able to update the taxonomy directly in the UI without needing help from data science resources is a huge plus.

Cons

I haven't come across anything I dislike. I really appreciate how user-friendly the tool has been to use.