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Overview
Stratifyd specializes in customer intelligence, transforming complex data into visual stories for better decision-making. Although the interface may seem dense to new users, its robust data connectors provide unmatched visibility into customer journeys. This strong customer service approach makes Stratifyd a valuable choice for enhancing brand loyalty.
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Starting Price
Custom
Stratifyd Specifications
CRM Integration
Analytics And Reporting
Ticket Management
Live Chat
What Is Stratifyd?
Stratifyd is an Experience Analytics platform that leverages artificial intelligence (AI) to transform structured and unstructured data into actionable business intelligence. It enables organizations to capture customer sentiment across channels such as calls, emails, and social media. By utilizing predictive models and natural language processing, businesses can uncover hidden trends and root causes of customer issues. All in all, Stratifyd is beneficial for enterprise-scale companies looking to reduce churn and enhance operational efficiency through data-driven decision-making.
Stratifyd Pricing
The Stratifyd cost starts at $20,000/year for its Basic plan for the Signals modules. The software also includes three further options, for which details are as follows:
- Core: $40,000/year
- Professional: $75,000/year
- Enterprise: Custom quote
Disclaimer: The pricing is subject to change.
Stratifyd Integrations
The software supports integration with multiple platforms, such as:
- Slack software
- Zendesk
- Jira software
- Salesforce
- Trello software
- SurveyMonkey
Who Is Stratifyd For?
Stratifyd is ideal for a range of industries, including:
- Financial services
- IT and software
- Pharmaceuticals
- CGP and retail
- Healthcare
- Telecommunications and utilities
Is Stratifyd Right For You?
Stratifyd is best suited for mid- to large-sized enterprises handling high volumes of unstructured customer data. Its standout augmented intelligence engine allows users to detect sentiment and intent without manual coding. If your organization struggles with data silos and needs a unified view of customer interactions to drive retention, Stratifyd is a strong contender. All in all, its advanced AI models provide the competitive edge required for modern experience management.
Still not sure about Stratifyd? Contact our support team at (661) 384-7070 for further guidance.
Stratifyd Features
This feature optimizes customer journeys by extracting actionable insights from interaction data to reduce churn and improve win rates. It enables businesses to smooth friction across channels and get a deep understanding of customer needs and trends.
Stratifyd analyzes call and chat transcripts to help deflect calls to self-service and eliminate manual dispositioning tasks. It empowers managers to coach representatives effectively, reducing repeat contacts and triggering alerts to resolve urgent complaints.
This capability uncovers employee sentiment to help organizations reduce unwanted turnover and understand the impact of operational changes. Stratifyd allows companies to create tailored onboarding experiences and track satisfaction levels to identify potential inefficiencies.
Stratifyd delivers omnichannel insights that drive product innovation by identifying issues that cause customer inquiries. It helps teams understand what is not meeting consumer needs, allowing them to fix product flaws and optimize go-to-market strategies.
This feature provides insight into brand perception across the marketplace and competitive landscapes by monitoring feedback channels. It helps businesses understand if their identity is conveyed correctly and directs their attention to any dissatisfaction regarding resellers or services.
