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Overview
Support Genie is an Augmented Reality (AR) customer support software that enhances remote troubleshooting and self-service. Its advanced AR features may require initial training for better adoption. Nevertheless, it improves first-call resolution and provides live video assistance and AR manuals for complex issues.
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Starting Price
Custom
Support Genie Specifications
Live Chat
Omnichannel Support
CRM Integration
Knowledge Base
What Is Support Genie?
Support Genie is an AI-powered customer support solution that leverages Augmented Reality (AR) and live video to transform the way service is delivered. It enables support agents to remotely see what a customer sees through their mobile device camera, guiding them with AR annotations, 3D markers, and virtual instructions. This visual approach streamlines complex problem-solving, dramatically reduces the need for costly on-site visits, and empowers customers to quickly resolve issues through self-service.
Support Genie Pricing
Support Genie Integrations
Who Is Support Genie For?
Support Genie is ideal for a wide range of industries, including:
- Manufacturing and field service
- Electronics and consumer goods
- Telecommunications
- Automotive
- Healthcare technology
- Equipment manufacturers
Is Support Genie Right For You?
If your business regularly deals with complex product installation, technical troubleshooting, or remote field service, Support Genie might be the best fit. Its standout feature is its cutting-edge Augmented Reality remote assistance, which provides a visual, real-time method for resolving issues that often require lengthy, detailed phone conversations. Choosing Support Genie allows companies to significantly cut service costs by reducing truck rolls while simultaneously improving customer satisfaction through faster, more intuitive support experiences.
Still doubtful if Support Genie software is the right fit for you? Connect with our customer support staff at (661) 384-7070 for further guidance.
Support Genie Features
This key feature allows your support agents to see the customer's real-world environment through their mobile device camera. Agents can then use Augmented Reality tools to place 3D markers, draw arrows, or add tags that visually guide the customer, leading to faster diagnosis and resolution of complex problems without the need for an in-person visit.
Support Genie empowers customers to resolve common issues independently by utilizing Augmented Reality manuals and tutorials. This self-guided process can deploy product knowledge in the form of virtual designs and instructions, effectively deflecting tickets and eliminating the need for long-winded telephonic or email communications with a live support agent.
Beyond AR, the platform provides direct, real-time live video streaming and visual assistance capabilities. This functionality allows support teams to troubleshoot advanced customer support issues by sharing their screen or receiving a live video feed, ensuring a high level of clarity and collaboration when addressing technical breakdowns or product queries.
The software is powered by sophisticated AI and machine learning for object detection, which enhances support automation. This feature can be used to automatically recognize specific parts or physical objects in the customer's environment, streamlining the identification of faults, and enabling a quicker, more automated support workflow based on visual analysis.
Support Genie provides an Augmented Reality Software Development Kit (SDK) to allow companies to seamlessly embed AR Genie remote assistance directly into their own software packages or existing mobile applications. This enhances the utility of their current offerings and provides a flexible option for custom integrations with third-party systems.
