Support Genie: Pricing, Free Demo & Features

Name: Support Genie
Rating: 5 (1 reviews)

Last Updated Sep 23, 2026

Overview

Support Genie is an Augmented Reality (AR) customer support software that enhances remote troubleshooting and self-service. Its advanced AR features may require initial training for better adoption. Nevertheless, it improves first-call resolution and provides live video assistance and AR manuals for complex issues.

Overall Rating

Based on 1 users reviews

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Positive

100%

Neutral

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Starting Price

Custom

Support Genie Specifications

Live Chat
Omnichannel Support
CRM Integration
Knowledge Base
Self-Service Portal
Analytics And Reporting
Automated Responses And Chatbots
Ticket Management
Canned Responses
Customer Feedback Surveys

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What Is Support Genie?

Support Genie is an AI-powered customer support solution that leverages Augmented Reality (AR) and live video to transform the way service is delivered. It enables support agents to remotely see what a customer sees through their mobile device camera, guiding them with AR annotations, 3D markers, and virtual instructions. This visual approach streamlines complex problem-solving, dramatically reduces the need for costly on-site visits, and empowers customers to quickly resolve issues through self-service.

Support Genie Pricing

Support Genie provides a customized, quote-based pricing model tailored to the organization’s size and required features. Prospective customers are encouraged to request a personalized Support Genie cost plan.

Support Genie Integrations

The software supports integration with multiple systems and platforms, such as Zendesk. Watch the Support Genie demo to learn more about its integration arrangements.

Who Is Support Genie For?

Support Genie is ideal for a wide range of industries, including:

Manufacturing and field service
Electronics and consumer goods
Telecommunications
Automotive
Healthcare technology
Equipment manufacturers

Is Support Genie Right For You?

If your business regularly deals with complex product installation, technical troubleshooting, or remote field service, Support Genie might be the best fit. Its standout feature is its cutting-edge Augmented Reality remote assistance, which provides a visual, real-time method for resolving issues that often require lengthy, detailed phone conversations. Choosing Support Genie allows companies to significantly cut service costs by reducing truck rolls while simultaneously improving customer satisfaction through faster, more intuitive support experiences.

Still doubtful if Support Genie software is the right fit for you? Connect with our customer support staff at (661) 384-7070 for further guidance.

Support Genie Features

AR Genie Remote Assistance

This key feature allows your support agents to see the customer's real-world environment through their mobile device camera. Agents can then use Augmented Reality tools to place 3D markers, draw arrows, or add tags that visually guide the customer, leading to faster diagnosis and resolution of complex problems without the need for an in-person visit.

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AR Self-Service

Support Genie empowers customers to resolve common issues independently by utilizing Augmented Reality manuals and tutorials. This self-guided process can deploy product knowledge in the form of virtual designs and instructions, effectively deflecting tickets and eliminating the need for long-winded telephonic or email communications with a live support agent.

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Visual Assistance And Live Video

Beyond AR, the platform provides direct, real-time live video streaming and visual assistance capabilities. This functionality allows support teams to troubleshoot advanced customer support issues by sharing their screen or receiving a live video feed, ensuring a high level of clarity and collaboration when addressing technical breakdowns or product queries.

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Object Detection And AI

The software is powered by sophisticated AI and machine learning for object detection, which enhances support automation. This feature can be used to automatically recognize specific parts or physical objects in the customer's environment, streamlining the identification of faults, and enabling a quicker, more automated support workflow based on visual analysis.

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Remote Assistance

Support Genie provides an Augmented Reality Software Development Kit (SDK) to allow companies to seamlessly embed AR Genie remote assistance directly into their own software packages or existing mobile applications. This enhances the utility of their current offerings and provides a flexible option for custom integrations with third-party systems.

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Pros And Cons of Support Genie

A quick look at Support Genie's strengths and weaknesses to
help you decide if it's the right fit

Pros

Significantly reduces field service costs and the need for on-site dispatches by facilitating remote visual resolution
Improves customer experience and satisfaction by providing faster, more intuitive, and visual support
Increases first-call resolution rates by allowing agents to precisely guide customers using AR annotations

Cons

Performance can be slow under peak hours
Extensive capabilities may initially overwhelm users

Support Genie Reviews

Insights from real users on Support Genie’s features,
performance, and overall experience.

Total 1 reviews

All reviews are from verified customers

Rating Distribution

Stars

100%

Stars

Share your experience

sierra k.

Logistics and Supply Chain, 11-50 employees

5.0

August 2023

“Well-trained team”

Pros

Whenever I need help, they comes across as understanding and confident in the way they handle issues. The team responds quickly, works effectively and most problems are usually resolved in a short amount of time.

Cons

It is not available on more platforms or used by more companies. It could help a lot more businesses if it expanded its reach.

Rating Distribution

Ease of use

Value for money

Customer Support

Functionality

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Frequently Asked Questions

Quick answers to common questions to help you better understand the product, features, and services.

What level of support does Support Genie offer?

Support Genie provides support via email and phone.

Does Support Genie offer an API?

Yes, Support Genie provides an AR Genie SDK to integrate AR remote assistance into other software.

What other apps does Support Genie integrate with?

Support Genie is confirmed to integrate with Zendesk.

What language does Support Genie support?

Support Genie primarily supports English.

Who are the typical users of Support Genie?

Typical users of Support Genie are companies in industries like manufacturing, electronics, telecommunications, and field service that require visual, remote troubleshooting for complex products. The end-users are their support agents, technicians, and the customers they assist.

Does Support Genie have a mobile app?

Support Genie doesn’t have a standalone app, but customers use mobile devices (iOS/Android) to share their camera for the AR experience via ARKit and ARCore.

What types of pricing plans does Support Genie offer?

Support Genie pricing is customized and quote-based, depending on factors like features and scale; prospective customers can request a personalized Support Genie price quote.