SweetHawk Reviews

Pros

Compared with Zendesk on its own, it covers the gaps really well. It manages lists and approvals and helps us run our IT operations much more effectively.

Cons

Something to watch out for is that if it is turned off or the trial expires, it can end up disrupting your Zendesk setup.

Pros

Customer support hasn't been anything special and the software is not user-friendly. The integration options are also underwhelming so connecting it smoothly with my other business tools has been a challenge.

Cons

Using it has been disappointing especially when it comes to customer service. Response times are often slow and the support team is not always very helpful. On top of that, the software is missing features which makes it feel limited in what it can do. The pricing also feels high compared to other competitors.