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Overview
SweetHawk is a suite of workflow applications designed to enhance Zendesk, offering approvals, task management, and robust scheduling to streamline ITSM processes and reduce manual work. While the apps are exclusive to Zendesk and not compatible with other platforms, they effectively simplify complex workflows.
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Starting Price
Custom
SweetHawk Specifications
Escalation Management
SLA Management
Call Center Management
Queue Management
What Is SweetHawk?
SweetHawk is a top-rated Zendesk App Developer that provides a comprehensive suite of workflow and productivity applications that seamlessly integrate with the Zendesk software ecosystem. Instead of being a single platform, SweetHawk offers modular apps (e.g., Calendar, Tasks, Approvals, Hours) that extend Zendesk's core functionality. This solution helps companies enforce complex internal procedures, manage service level agreements (SLAs), automate ticket assignment, and simplify agent workflows, often used to turn Zendesk into a more robust IT Service Management (ITSM) system.
SweetHawk Pricing
SweetHawk pricing consists of the following plans:
- Individual Apps: $2–$180/agent/month
- Standard Suite: $12/agent/month
- Enterprise Suite: Custom pricing
A free trial is also available.
Disclaimer: The pricing is subject to change.
SweetHawk Integrations
SweetHawk integrates with the following software:
Who Is SweetHawk For?
SweetHawk is ideal for professsionals in the following sectors:
- ITSM teams
- Customer support managers
- Development teams
- Businesses needing approval workflows
- Global Zendesk users
Is SweetHawk Right For You?
SweetHawk is highly effective if your team is struggling to manage complex support workflows within Zendesk and requires a unified, non-coded solution for governance. Its modular apps seamlessly fill functional gaps, immediately adding crucial ITSM capabilities like formal Approvals and Task dependencies. The reliability of the apps and the vendor's unparalleled support reputation ensure high agent adoption and process enforcement, turning a standard help desk into a high-performance workflow automation engine.
Still not sure about SweetHawk? Contact our support team at (661) 384-7070 for further guidance.
SweetHawk Features
The solution transforms Employee Experience (EX) by orchestrating HR processes like onboarding and offboarding. SweetHawk features include utilizing Tasks and Subtickets to manage equipment provisioning and approve to automate critical signoffs for system access.
This module helps implement stellar client onboarding flows by automatically applying checklists to tickets using Tasks and Subtickets. It uses the Approve app to attain auditable signoffs on terms and conditions or implementation plans.
This function leverages the Survey app to facilitate transactional NPS surveys and immediate customer feedback gathering. It automatically tags tickets based on low scores to trigger swift escalation for effective service recovery.
The platform enables organizations to build internal QA workflows within Zendesk. It facilitates coaching surveys after ticket completion to provide agents with real-time feedback and feeds all QA data into Zendesk Explore for deep performance analysis.
