Talkwalker

Talkwalker Reviews

Total 11 reviews

4.1

All reviews are from verified customers

Rating Distribution

5

Stars

64%

4

Stars

18%

3

Stars

0%

2

Stars

0%

1

Stars

18%

Satisfaction score

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

A
Anonymous

Mechanical or Industrial Engineering, 500+ employees

5.0

“Lets us schedule future posts”

Pros

The platform feels simple and super user-friendly and it doesn't take long to get something posted. A huge bonus is the ability to schedule future posts so you can plan ahead and not worry about forgetting or missing, anything.

Cons

If your account doesn't have enough and varied content, the posts can start to feel repetitive and when you're actively posting all the time there may not be enough fresh material to share. That can translate into fewer clicks and likes.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

9

Functionality

9

TP
Tina P.

Marketing and Advertising, 11-50 employees

5.0

“One dashboard for social replies”

Pros

I manage Hangry By Nature and we've got a solid audience across social platforms. When our travel videos start trending, our inbox quickly fills up with questions about hotels and train passes. It pulls all of those comments into a single feed so I'm not bouncing between apps. I can grab a coffee, then respond to TikTok, Instagram and YouTube messages from one dashboard without juggling different tools.

Cons

The phone app feels slow and a bit awkward to navigate. Updating post tags on mobile takes way too many taps and since travel creators typically work from their phones, it becomes a real pain. If I'm in the middle of filming something and suddenly need to adjust a tag or swap a link, the mobile app makes it harder than it should. More than once I've ended up opening my laptop just to handle a quick edit.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

8

Functionality

10

A
Anonymous

Marketing and Advertising, 11-50 employees

4.0

“Keeps publishing workflow under control”

Pros

It works well when you're juggling multiple clients' social media accounts. Setting up posts for each client across different platforms feels pretty smooth and that keeps the whole publishing workflow simple.

Cons

Recently, there's been a glitch where images sometimes disappear from Facebook posts and only the link goes live which is honestly frustrating. I haven't been able to find any clear info on whether it's a known issue or how to prevent it. On top of that, the user settings feel overly detailed, changing a user's permissions means updating access for every social profile one by one. There's no option to copy settings or set up default access templates so it turns into a time sink. Lastly, the AI features haven't been very useful for my team, especially given the types of clients we support and the content style we produce.

Rating Distribution

Ease of use

10

Value for money

7

Customer Support

7

Functionality

7

A
Anonymous

Food & Beverages, 500+ employees

4.0

“clear content performance insights”

Pros

The best part for me is that it brings multiple social media accounts together in one spot which makes day-to-day management much less chaotic. Scheduling, monitoring and reporting are well thought out and they cut down on the time spent juggling different tools. It also keeps things more organized and the content performance insights are clear enough to actually use, not just glance at.

Cons

The platform can feel a little complex when you're getting started and the reporting customization doesn't always match what I expected. The approval workflow could use some improvements too, right now it's not as user-friendly or flexible as it could be. When multiple stakeholders are involved, approvals sometimes become a bit complex and it's harder than it should be to see where each request stands or identify approval bottlenecks quickly.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

8

Functionality

7

AK
Ava K.

Insurance, 11-50 employees

5.0

“Shows the information that matters”

Pros

Honestly, it feels incredibly user-friendly. Once I log in, I don't have to look up instructions just to figure out what I need, I can quickly see the information that matters. The overall experience has been consistently positive and I've really enjoyed using it.

Cons

No real complaints here. Every time I've used it, I've only had good experiences and I'd recommend it to anyone working with social media.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

A
Anonymous

Entertainment, 101-500 employees

5.0

“Outstanding scheduling features”

Pros

I'm really enjoying the scheduling features, especially the DM automations that help me keep conversations moving without constant manual effort. The AI caption assistance is also a big win, along with the alt text suggestions it generates, it saves a lot of time while keeping posts accessible. On top of that, the platform comes with a wide range of social analysis tools so I can dig into performance and get useful insights across different networks.

Cons

The only part that feels frustrating is the analysis section, where it can be hard to find exactly what I'm looking for. Sometimes I spend too long trying to locate the specific dashboard I need and it's even a bit tricky to track down a dashboard I previously created.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

10

Functionality

10

BM
Bianca M.

Not Specified, 500+ employees

5.0

“centralized publishing setup”

Pros

I really appreciate it's support for marketing agencies. The centralized publishing setup makes it much simpler for my team to coordinate content distribution across the social networks it supports, without needing to juggle every account separately. Getting everything set up also felt pretty quick which helped us start running campaigns without much downtime.

Cons

I'd still like more granular audience insights.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

KV
Katherine V.

Public Relations and Communications, 11-50 employees

5.0

“Lets us monitor multiple channels at once”

Pros

It's biggest win for me is how it brings social media management into one centralized dashboard. Scheduling posts, monitoring multiple channels at once, tracking performance and coordinating content across different teams all feels a lot more efficient than juggling everything separately.

Cons

A few features do require some time to get the hang of and the reporting customization could be more user-friendly and flexible. At times the interface feels a bit overwhelming too, especially when you're trying to locate something quickly.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

9

KW
Kelly W.

Hospital & Health Care, 500+ employees

1.0

“Extremely unstable”

Pros

There's hardly anything I can say I like about it, it's complex, it glitches quite a bit and it's frustrating to use. Once something is posted, I can't edit that platform's content afterward, it also tends to disconnect unexpectedly.

Cons

Not many upsides are worth mentioning aside from the convenience of posting to multiple social platforms from a single dashboard. Even that benefit doesn't make up for how unstable it feels and the most recent changes like Nest have made things even worse.

Rating Distribution

Ease of use

3

Value for money

3

Customer Support

1

Functionality

1

A
Anonymous

Not Specified, 500+ employees

5.0

“Brilliant one-click bio feature”

Pros

I use it at work and it's been a big help, especially with stronger analytics, social listening and employee advocacy. The product's regular updates, responsive customer support and detailed reporting are the parts I value most. Compared to the software we used before, this one clearly offers a lot more in terms of support and analytics which matters a ton for our organization. The one-click bio feature is also a standout and getting started felt pretty simple for our team.

Cons

I wish Hootsuite included Reddit access.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

F
Findahobby

Not Specified, N/A employees

1.0

“Worsening quality and high cost”

Pros

There really isn't anything positive I can point to.

Cons

Whole product feels extremely restrictive because of the credit limits and the data sources have only gotten worse over time. On top of that they're now asking for a 25% price increase which makes no sense for a tool that keeps declining day by day. We've already decided to switch to another option we found.

Rating Distribution

Ease of use

3

Value for money

2

Customer Support

3

Functionality

2