Talkwalker
Last Updated
Overview
Talkwalker delivers real-time social listening and media insights for 2,500+ brands, using Blue Silk AI to analyze text, images, video, and audio in many languages. Its high starting price targets mid-to-large enterprises, but this investment provides unmatched coverage, accuracy, and rapid GenAI summaries of key consumer themes.
Talkwalker Specifications
- Analytics And Reporting
- CRM Integration
- Ticket Management
- Live Chat
Talkwalker Features
Customer Feedback Analytics For Loyalty
Talkwalker features include leveraging analytics to analyze reviews, surveys, and support interactions across channels. This drives strategic improvements in product quality and the overall customer experience to enhance loyalty and long-term retention.
Internal Employee Sentiment Monitoring
This solution monitors employee sentiment and internal feedback using Talkwalker's comprehensive data sources and analytics capabilities. It enables the implementation of strategic initiatives to improve company culture, enhance internal communication, and boost engagement.
Proactive Brand Reputation Management
The platform identifies and addresses potential reputation risks using Talkwalker's robust Social Listening and Media Monitoring capabilities. This allows brands to proactively address issues and take confident steps to enhance and maintain a positive brand image.
Real-Time Crisis Detection And Response
This uses real-time alerts and comprehensive media coverage monitoring to detect emerging crises instantly. The data supports making informed decisions on crisis response strategies, minimizing potential damage to the brand's reputation.
Continuous Brand Health Tracking
The platform assesses brand health through key metrics like sentiment, share of voice, and engagement using Talkwalker's integrated platform. This informs leadership's strategic initiatives designed to strengthen brand equity and maintain a positive market presence.
Pros And Cons of Talkwalker
Pros
Unsampled data is provided for social media networks
Proprietary Blue Silk™ AI for visual/video recognition and summarization
Robust competitive benchmarking and PR crisis monitoring
Cons
API integration requires technical staff for implementation
Support responsiveness may vary across scenarios
Talkwalker Reviews
Total 1 reviews
1
All reviews are from verified customers
Rating Distribution
5
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4
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3
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2
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1
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Share your experience
Not Specified, N/A employees
“Worsening quality and high cost”
Pros
There really isn't anything positive I can point to.
Cons
Whole product feels extremely restrictive because of the credit limits and the data sources have only gotten worse over time. On top of that they're now asking for a 25% price increase which makes no sense for a tool that keeps declining day by day. We've already decided to switch to another option we found.
Rating Distribution
Ease of use
3
Value for money
2
Customer Support
3
Functionality
2
Frequently Asked Questions
Does Talkwalker offer an API?
Yes Talkwalker software offers an API.
What other apps does Talkwalker integrate with?
It integrates with Tableau, Qlik, Adverity, LexisNexis, Twitter/X, and Otto.
Does Talkwalker have a mobile app?
Yes, Talkwalker offers a mobile app.
What types of pricing plans does Talkwalker offer?
Talkwalker offers three pricing plans—Listen, Analyze, and Business—each with custom pricing, and you can request a personalized Talkwalker cost quote.
What language does Talkwalker support?
Talkwalker is primarily in English.
What level of support does Talkwalker offer?
The Customer Success team, technical specialists, and support team provide training, query configuration, and dashboard setup to help you identify actionable insights and business opportunities.
Who are the typical users of Talkwalker?
Talkwalker is designed for brands and enterprises, marketing teams, PR and communications professionals, consumer-insights teams, social media/content strategists, and competitive intelligence teams.