Tawk.to Reviews

“Real-time chat helps us stay in touch with clients

Pros

Tawk.to makes it pretty easy to stay in touch with people visiting our website. Also I love that I can handle multiple chats at once, see what people are typing before they send it and pitch in with pre-written responses when things get busy. It feels personal and direct and customers really like it.

Cons

Notifications at times are inconsistent if I have not had the browser tab open. Because of that I have missed a few incoming chats. And though the mobile app is useful but it is not as quick for switching between multiple conversations.

“Simple yet effective

Pros

It is easy for us to communicate with customers in real time. Also the platform is easy to navigate and employees can chat with each other in the direct messaging section. And the group chat feature is helpful too and the best part is that our employees can easily track the chat history.

Cons

There is nothing I dislike about it. However the AI chat feature could definitely be improved.

“Focused on usability over looks

Pros

Tawk was simple to set up and made it really easy for us to provide great customer service!

Cons

It was not visually appealing out of the box and I admit it was not the easiest to customize either.

“Shady privacy policies, watch out

Pros

Listen to me and do not use this product. We used it for a month just long enough to set up the knowledge base and support ticket service, when we got a notice saying our page was flagged as a PHISHING SCAM. We alerted Tawk and they basically said they could not help because the knowledge base is not their product even though it is tied directly into their dashboard. Plus they are letting client data be stolen and are not doing anything about it. So avoid this company as they do not care about your client's safety.

Cons

Honestly the customer service is poor which is ironic for a company that offers customer service. So take my advice and stay away from this company at any cost.

“Offers a lot at no cost

Pros

The few best things about it to me are that it is free, easy to use, easy to configure and works across many platforms.

Cons

I have nothing to share when it comes to cons. As it is free so to me it is an amazing tool.

“Perfect for agents

Pros

With Tawk.to I can easily communicate with customers through live chat no matter what device I am using.

Cons

Honestly I do not have anything to mention that annoys me.

“Provides great live chat solution for businesses

Pros

Tawk.to is very easy to set up and use. Also it is my favorite live chat tool and I believe it is one of the best free options out there.

Cons

I cannot remember anything that I dislike about it.

“Made communication pretty easy

Pros

It integrates perfectly with our website which makes communication with online visitors so easy for us.

Cons

Well I cannot recall the last issue I faced with using it.

“Bestt for adding direct communication to any website

Pros

Tawk.io lets me customize the chat bubble, see in real time what people are typing and understand their needs. Also it recognizes new versus returning users and you can create page specific messaging to boost conversions.

Cons

A web developer deployed it and it took time to get the settings right and the messaging correct. However after that I find it pretty easy to use.

“Not worth it as there are better alternatives available

Pros

I like the parrot logo. However other than this, I have nothing else to mention when it comes to pros.

Cons

Everything about it is bad, be it customer support or the product experience.

“Easy setup for a reliable chatbot

Pros

Well I have used Tawk for a long time for live chat on our website. And it helped us capture leads through live chat.

Cons

I noticed that it lacks automation capabilities and it is not an interactive chatbot.

“Best live chat tool

Pros

Tawk.to allows me to connect with customers and respond to their queries online.

Cons

Since I am always connected to the internet I rarely experience any issues.

“Works perfectly every time

Pros

Its live chat feature is simply amazing and works perfectly for our website. Also the free plan is unbeatable and offers features that other live chat services charge for.

Cons

There are not many cons. One thing that I noticed is that there is a lack of options to fully customize the chat. Plus allowing more customization would improve the service along with updating the UI.

“A must-have tool for any live chat needs

Pros

We mainly use the live chat feature but we are also quite happy with the traffic notifications.

Cons

Sometimes traffic from certain countries gets disconnected which causes their country data to disappear and a default worldwide icon to appear. I hope they fix this issue soon.

“Great deal for what you get

Pros

There is not much to dislike about this company. The chat is great and has lots of additional features if you want them but it also works great in its simplest form. Initially I was hesitant at first since I would never heard of the company but with its price and robust feature set, it is unbeatable.

Cons

Well customer service is a bit slow at times.

“Works without any problem

Pros

It is a great solution for an eShop and it works as expected. I used the free version for a long time but eventually upgraded to the paid version.

Cons

I am satisfied with everything as everything works as expected.

“The top live chat service available

Pros

Tawk.to is the perfect software for my digital company. And in addition to live chat, it lets us build a knowledge base to help guide customers through various processes.

Cons

One thing I have noticed that the sound notification does not always go off when new customers arrive on live chat especially when there are many processes running on the computer or when the connection speed is low.