Last Updated
Overview
Tawk.to is a free live chat software that enables real-time communication with website visitors. It offers visitor monitoring, AI-powered automated replies, and multi-channel management. While removing the "Powered by Tawk.to" branding requires a paid plan, its core features are free and provide value for businesses without committing to a subscription.
Overall Rating
Based on 17 users reviews
4.2
Rating Distribution
Positive
88%
Neutral
0%
Negative
12%
Starting Price
Custom
Tawk.to Specifications
- Live Chat
- Omnichannel Support
- CRM Integration
- Canned Responses
What Is Tawk.to?
Tawk.to is a free live chat platform that streamlines communication between businesses and website visitors. Key features include canned responses, offline forms, visitor tracking, customizable branding, file and screen sharing, and chat history. The platform is user-friendly, easy to integrate, and can be effortlessly managed. Its versatility makes it ideal for businesses of all sizes, helping improve customer interaction and support. Tawk.to offers a comprehensive solution for businesses seeking efficient, real-time communication with website visitors.
Tawk.to Pricing
The live chat software is free. However, the Tawk.to pricing model includes several paid solutions, such as:
- Remove "Powered by tawk.to" branding: $29/month
- Hire Live Chat Agents: Starting at $1/hour
- Hire Virtual Assistants: Starting at $7.50/hour
Disclaimer: The pricing is subject to change.
Tawk.to Integrations
Tawk.to software supports integrations with multiple third-party applications, including:
- Joomla
- Wix Website Builder
- Squarespace
- Cayzu Help Desk
- Zapier
- WordPress
- Cloudflare
Who Is Tawk.to For?
Tawk.to serves businesses across various industries, including:
- Information technology and services
- Retail
- Computer software
- Marketing and advertising
- Education management
- Real estate
- Construction
Is Tawk.to Right For You?
Tawk.to is a free, feature-rich live chat service with over 3 million users globally. It offers essential live chat functions along with a full customer support platform, including additional services like virtual assistants and chat agents. As the most comprehensive free plan in its category, Tawk.to presents an ideal solution for businesses seeking an affordable, high-quality support tool.
Are you still unsure about Tawk.to? Contact us at (661) 384-7070 and get expert assistance from our team regarding any further queries.
Tawk.to Features
Live Chats
Tawk.to allows businesses to add live chat to websites and mobile apps effortlessly with a simple JavaScript code. It enables real-time monitoring of visitors, team collaboration, chat history tracking, and quick responses using customizable shortcuts.
Knowledge Base
The software offers a customizable knowledge base that allows teams to share internal knowledge while enabling customers to self-serve. With easy content formatting, multi-language support, and real-time insights, businesses can launch and manage it effortlessly.
Contacts (CRM)
Tawk.to features a free CRM feature that helps businesses manage unlimited contacts, track leads, and collaborate with ease. With customizable attributes, easy integration, and no-code setup, it empowers teams to stay organized and follow up with potential customers efficiently.
Chat Pages
The Chat Pages feature allows businesses to create customizable landing pages that turn any link into a conversation. With no code required, users can link social campaigns, email signatures, and virtual events directly to live chat.
AI Assist
Tawk.to's AI Assist, featuring the Apollo AI Bot, automates customer communication by providing instant responses and smart replies. It offers real-time conversation suggestions, content generation, and full control, allowing businesses to streamline chat and ticket management effortlessly.
Pros And Cons of Tawk.to
Pros
Customizable chat widgets to match your website’s look
No user limit, making it scalable for businesses of all sizes
Allows customers to employ chat operators and virtual assistants directly
Cons
Requires payment to remove the "Powered by tawk.to" branding logo
Performance may slow down with high traffic or multiple chats
Tawk.to Reviews
Total 17 reviews
4.2
All reviews are from verified customers
Rating Distribution
5
Stars59%
4
Stars29%
3
Stars0%
2
Stars0%
1
Stars12%
Share your experience
Consumer Services, 11-50 employees
More than a year
“Real-time chat helps us stay in touch with clients”
Pros
Tawk.to makes it pretty easy to stay in touch with people visiting our website. Also I love that I can handle multiple chats at once, see what people are typing before they send it and pitch in with pre-written responses when things get busy. It feels personal and direct and customers really like it.
Cons
Notifications at times are inconsistent if I have not had the browser tab open. Because of that I have missed a few incoming chats. And though the mobile app is useful but it is not as quick for switching between multiple conversations.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
8
Functionality
8
Consumer Services, 101-500 employees
More than a year
“Simple yet effective”
Pros
It is easy for us to communicate with customers in real time. Also the platform is easy to navigate and employees can chat with each other in the direct messaging section. And the group chat feature is helpful too and the best part is that our employees can easily track the chat history.
Cons
There is nothing I dislike about it. However the AI chat feature could definitely be improved.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
9
Functionality
9
Entertainment, 1-10 employees
Less than 6 months
“Shady privacy policies, watch out”
Pros
Listen to me and do not use this product. We used it for a month just long enough to set up the knowledge base and support ticket service, when we got a notice saying our page was flagged as a PHISHING SCAM. We alerted Tawk and they basically said they could not help because the knowledge base is not their product even though it is tied directly into their dashboard. Plus they are letting client data be stolen and are not doing anything about it. So avoid this company as they do not care about your client's safety.
Cons
Honestly the customer service is poor which is ironic for a company that offers customer service. So take my advice and stay away from this company at any cost.
Rating Distribution
Ease of use
2
Value for money
1
Customer Support
1
Functionality
2
Frequently Asked Questions
What types of pricing plans does Tawk.to offer?
The live chat software is free, but Tawk.to offers paid solutions like removing branding for $29/month per domain, hiring live chat agents from $1/hour, and virtual assistants from $7.50/hour, with the option to request a Tawk.to cost analysis for long-term growth.
What language does Tawk.to support?
Tawk.to offers multilingual support in English, Arabic, Spanish, French, Italian, Portuguese, Russian, and Turkish.
What level of support does Tawk.to offer?
Tawk.to offers support through live chat and a knowledge base.
Who are the typical users of Tawk.to?
Tawk.to serves businesses across various industries, including information technology and services, retail, computer software, marketing and advertising, education management, real estate, and construction.
Does Tawk.to have a mobile app?
Tawk.to offers a mobile app for iOS and Android devices.
What other apps does Tawk.to integrate with?
Tawk.to software offers integration options with a variety of third-party applications, including WordPress, Wix, Squarespace, Joomla, Cloudflare, Zapier, and Cayzu.
Does Tawk.to offer an API?
Yes, Tawk.to offers API access.