Last Updated

Overview

telbee is a specialized customer service software that replaces cold text with personal voice messaging to humanize business interactions. Although it might not suit teams needing a traditional chat interface, its ability to transcribe voice notes, integrate seamlessly with websites, and personalized responses makes it a powerful tool for engagement.

Telbee Specifications

  • Live Chat
  • Omnichannel Support
  • Customer Feedback Surveys
  • Email management

Telbee Features

Voice Recorders

You can create fully customizable voice recording buttons or standalone landing pages that match your brand's identity. These recorders can be embedded anywhere on your website, allowing visitors to record questions or feedback instantly without needing to install any software or create an account.

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Automated Transcription

Every voice message received is automatically transcribed into text, allowing your team to quickly read and triage inquiries before listening. This feature supports multiple languages, ensuring you understand the context immediately and can prioritize urgent messages even when you cannot listen to audio.

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Team Inbox

The centralized inbox allows multiple team members to manage, assign, and reply to incoming voice notes collaboratively. It streamlines workflow by letting you tag conversations, mark them as complete, or assign them to specific colleagues to ensure the right person handles every query.

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Text-To-Speech Prompts

You can set up automated audio prompts using text-to-speech technology to guide customers before they record their message. This ensures that users know exactly what information to provide, reducing back-and-forth communication and helping you gather the necessary details right from the start of the interaction.

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On-Site Widget

The widget sits unobtrusively on your website, giving visitors a quick and easy way to leave a voice note whenever they need help. It is designed to be mobile-responsive and user-friendly, ensuring a seamless experience for customers browsing on their phones or desktops.

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Pros And Cons of Telbee

Pros

  • Adds personal touch to digital support

  • Transcription saves time reading audio content

  • Fully customizable voice recorder branding

Cons

  • Site navigation can be improved

  • Extensive capabilities may initially overwhelm users

Telbee Reviews

Total 1 reviews

4

All reviews are from verified customers

Rating Distribution

5

Stars

0%

4

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100%

3

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2

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1

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Share your experience

A
Anonymous

Information Technology and Services, 500+ employees

4.0

“Strong community”

Pros

The broad platform availability is a big plus and it's backed by a really strong community which makes the software even more useful.

Cons

There's not much to complain about, aside from the site navigation which could be a little better.

Rating Distribution

Ease of use

9

Value for money

7

Customer Support

8

Functionality

7

Frequently Asked Questions

Does Telbee have a mobile app?

No, Telbee does not offer a dedicated mobile app.

What language does Telbee support?

The platform interface primarily supports English language.

What other apps does Telbee integrate with?

The vendor has not listed any available third-party integrations for this software.

Who are the typical users of Telbee?

Typical users include online coaching, e-commerce retail, digital marketing agencies, and podcasting.

What types of pricing plans does Telbee offer?

Telbee offers the Starter plan at $18/month, the Pro plan at $30/month, and the Team plan at $48/month. Get a detailed Telbee cost breakdown tailored to your specific requirements.

Does Telbee offer an API?

No, Telbee does offer an API.

What level of support does Telbee offer?

Telbee offers expert support via email, an online submission form, and their own voice messaging channels.