Telbee
Last Updated
Overview
telbee is a specialized customer service software that replaces cold text with personal voice messaging to humanize business interactions. Although it might not suit teams needing a traditional chat interface, its ability to transcribe voice notes, integrate seamlessly with websites, and personalized responses makes it a powerful tool for engagement.
Telbee Specifications
- Live Chat
- Omnichannel Support
- Customer Feedback Surveys
- Email management
Telbee Features
Voice Recorders
You can create fully customizable voice recording buttons or standalone landing pages that match your brand's identity. These recorders can be embedded anywhere on your website, allowing visitors to record questions or feedback instantly without needing to install any software or create an account.
Automated Transcription
Every voice message received is automatically transcribed into text, allowing your team to quickly read and triage inquiries before listening. This feature supports multiple languages, ensuring you understand the context immediately and can prioritize urgent messages even when you cannot listen to audio.
Team Inbox
The centralized inbox allows multiple team members to manage, assign, and reply to incoming voice notes collaboratively. It streamlines workflow by letting you tag conversations, mark them as complete, or assign them to specific colleagues to ensure the right person handles every query.
Text-To-Speech Prompts
You can set up automated audio prompts using text-to-speech technology to guide customers before they record their message. This ensures that users know exactly what information to provide, reducing back-and-forth communication and helping you gather the necessary details right from the start of the interaction.
On-Site Widget
The widget sits unobtrusively on your website, giving visitors a quick and easy way to leave a voice note whenever they need help. It is designed to be mobile-responsive and user-friendly, ensuring a seamless experience for customers browsing on their phones or desktops.
Pros And Cons of Telbee
Pros
Adds personal touch to digital support
Transcription saves time reading audio content
Fully customizable voice recorder branding
Cons
Site navigation can be improved
Extensive capabilities may initially overwhelm users
Telbee Reviews
Total 1 reviews
4
All reviews are from verified customers
Rating Distribution
5
Stars0%
4
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3
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2
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1
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Share your experience
Information Technology and Services, 500+ employees
“Strong community”
Pros
The broad platform availability is a big plus and it's backed by a really strong community which makes the software even more useful.
Cons
There's not much to complain about, aside from the site navigation which could be a little better.
Rating Distribution
Ease of use
9
Value for money
7
Customer Support
8
Functionality
7
Frequently Asked Questions
Does Telbee have a mobile app?
No, Telbee does not offer a dedicated mobile app.
What language does Telbee support?
The platform interface primarily supports English language.
What other apps does Telbee integrate with?
The vendor has not listed any available third-party integrations for this software.
Who are the typical users of Telbee?
Typical users include online coaching, e-commerce retail, digital marketing agencies, and podcasting.
What types of pricing plans does Telbee offer?
Telbee offers the Starter plan at $18/month, the Pro plan at $30/month, and the Team plan at $48/month. Get a detailed Telbee cost breakdown tailored to your specific requirements.
Does Telbee offer an API?
No, Telbee does offer an API.
What level of support does Telbee offer?
Telbee offers expert support via email, an online submission form, and their own voice messaging channels.