Last Updated
Overview
Telia ACE provides comprehensive contact center orchestration, aiding in streamlining omnichannel interactions and AI-driven automation. While reporting and configuration depth may feel overwhelming for non-technical users, its extensive integration capabilities and market-leading reliability justify the investment.
Be the first one to leave a review!
No review found
Starting Price
Custom
Telia ACE Specifications
Live Chat
Omnichannel Support
CRM Integration
Canned Responses
What Is Telia ACE?
Telia ACE is a cloud-native platform designed to unify disparate communication threads into a single, coherent customer journey. The Telia ACE software offers robust tools for voice, chat, email, and social media, combined with a centralized knowledge base to eliminate data silos. Telia ACE software helps businesses solve complex queries through smart automation while ensuring a seamless handover to human agents when specialized expertise is required.
Telia ACE Pricing
Disclaimer: The pricing has been sourced from third-party sites and is subject to change.
Telia ACE Integrations
The Telia ACE software supports integration with multiple systems and platforms, such as:
- Calabrio WFM
- Google Dialogflow
- Boost.ai
- BankID
- Brilliant
Who Is Telia ACE For?
Telia ACE is ideal for a wide range of industries and sectors, including:
- Banking and finance
- Healthcare services
- Energy and utilities
- Retail and e-commerce
- Public transportation
- Municipal government
- Insurance providers
Is Telia ACE Right For You?
Telia ACE is the market leader in the Nordic region, distinguished by its perfect balance of innovative technology and human interaction. Telia ACE features are particularly suited for organizations requiring high-security standards and system integrations. Its ability to scale from small businesses to large government entities makes it a versatile foundation for any digital customer strategy.
Still doubtful if Telia ACE is the right fit for you? Connect with our customer support staff at (661) 384-7070 for further guidance.
Telia ACE Features
The contact center serves as a strategic hub where data and competence intersect to provide deep organizational insights. With Telia ACE, businesses gain access to the tools necessary to catalyze insight-driven development and achieve successful digital transformations for higher efficiency.
Modern consumers demand accessibility through their preferred channels, including phone, chat, and text messages. Telia ACE features increase availability by offering contact methods that meet these diverse needs, viewing all interactions within a single, user-friendly interface to ensure a consistent experience.
In complex organizations, maintaining an updated version of frequently asked questions is essential for first-call resolution. The platform’s smart knowledge base keeps all relevant information at the agents' fingertips, facilitating faster responses in calls, chats, or digital member meetings.
