Last Updated
Overview
Text App centralizes customer communications across chat, email, and social channels, improving response times and workflow efficiency. While reliance on AI may limit human oversight, its AI agent, live chat, help desk, and unified inbox features ensure support teams handle inquiries effectively and scale operations securely.
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Starting Price
Custom
Text App Specifications
Live Chat
Omnichannel Support
Canned Responses
Analytics And Reporting
What Is Text App?
Text App is a cloud-based customer communication platform designed for businesses and support teams that need a unified workspace. The software offers features such as AI chat, ticketing, workflow automation, and multi-channel messaging. It centralizes customer conversations from email, chat, and social channels into one inbox, helping teams respond faster, reduce manual workload, and streamline support operations without switching between tools.
Text App Pricing
Text App pricing offers the following plans:
- Essential - $25/user/month ($0.99 per AI agent resolution)
- Growth - $99/user/month ($0.99 per AI agent resolution)
- Enterprise - $135/user/month ($0.99 per AI agent resolution)
Disclaimer: The pricing is subject to change.
Text App Integrations
Who Is Text App For?
Text App software serves a wide range of industries and sectors, including:
- Customer support
- E-commerce
- Retail
- Professional services
- Telecommunications
- Financial services
Is Text App Right For You?
Are you looking for a powerful, secure platform to streamline customer communications and support without juggling multiple tools? If your business struggles with fragmented messages, slow response times or data privacy concerns, Text App can solve those pain points efficiently.
Text App ensures robust security controls and is built to scale, offering encryption, access control, and multi-tenant isolation, so data stays safe and operations grow with you.
Still not sure if Text App is right for you? Contact our customer support team at (661) 384-7070, who will help you make the best decision.
Text App Features
The AI agent in Text App acts as a smart virtual assistant: it interprets customer inquiries, responds automatically using your business knowledge, and even performs background tasks. This means routine questions are resolved instantly, freeing your team to focus on complex issues.
With AI live chat, businesses deliver real-time support through an on-site chat widget or messaging channels. It lets agents or the AI respond instantly, improving user experience and boosting engagement or sales by reducing wait times.
Text App’s AI help desk converts incoming requests into organized tickets, auto-assigns, prioritizes, and tracks them. This structure keeps workflows smooth, ensures no request gets lost, and helps teams manage high volumes efficiently.
Text App features an Inbox that merges conversations from different channels such as chat, email, social, or web into a single workspace. This centralization gives agents full context on customer history, simplifies management, and reduces the clutter of switching between tools.
