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Overview
Textology helps organizations connect with customers by text-enabling existing landlines through its combined SMS routing, unified inbox, and automation tools. While the user interface can be a bit more modernized, the platform has the ability to route texts directly to email, which makes it a reliable choice for effortless engagement.
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Starting Price
Custom
Textology Specifications
- Live Chat
- Omnichannel Support
- Canned Responses
- Analytics and Reporting
What Is Textology?
Textology is a customer service platform built for businesses, non-profits, and agencies who want to simplify how they manage SMS communications using existing numbers. The software includes tools for enabling two-way texting, archiving messages, sending broadcasts, and configuring autoreplies.
Its key features help users keep their support workflows organized and automate routine responses, which makes it easier to focus on growing their business operations without needing dedicated mobile hardware.
Textology Pricing
The Textology cost breakdown includes the following options (billed annually):
- Bronze Plan: $78/month
- Silver Plan: $99/month
- Gold Plan: $199/month
Disclaimer: The pricing is subject to change.
Textology Integrations
Who Is Textology For?
The software is designed for a variety of industries and sectors, including:
- Non-profit
- Real estate
- Retail
- Home services
- Education
Is Textology Right For You?
Textology is an ideal fit for those businesses that intend to modernize their communication channels and automate routine engagement. The platform combines landline enablement and email routing to help support teams, sales agents, and property managers handle leads efficiently. Textology software also offers HIPAA compliant texting and ensures data privacy using end-to-end encryption.
Still unsure whether Textology is the right fit for you? Connect with our customer support staff at (661) 384-7070 for further guidance.
Textology Features
Landline Text Enablement
Textology software utilizes proprietary technology to activate two-way SMS capabilities on existing business landlines, VoIP, or toll-free numbers. This feature allows organizations to maintain their established contact numbers while opening a new channel for customer engagement to ensure that clients can reach them through their preferred method of communication without confusion.
Unified Inbox Routing
The platform ensures effortless communication by routing incoming text messages directly to a user's email inbox or a dedicated web-based portal. This integration allows staff to view and reply to messages from any computer, tablet, or mobile device, which effectively turns standard email clients into powerful SMS management tools.
Automated Response System
Textology features include efficient automation capabilities such as time-based autoreplies and keyword triggers to handle inquiries after hours. Users can set up "Out of Office" messages and "Quick Replies" based on pre-written templates, which ensures that customers receive immediate acknowledgement even when staff members are unavailable to respond personally.
Broadcast Messaging
To support marketing, the software enables users to send one-to-many messages to distribution lists. This broadcast capability helps businesses and non-profits provide important information, updates, or donation requests efficiently to a large audience while maintaining the personalized feel of a direct text message.
Conversation Management
For teams handling high volumes of interactions, the platform offers conversation threading and archival tools to keep track of client history. Silver and Gold plans add "Teams" and "Groups" functionality, which allows supervisors to assign conversations to specific agents to ensure that every lead is managed effectively, and accountability is maintained.
Pros And Cons of Textology
Pros
Stores a searchable history of customer interactions
Offers automated replies for inquiries
Supports conversation assignment and group management
Cons
Requires technical configuration to activate text messaging
Requires explicit customer consent for texts
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Frequently Asked Questions
Does Textology offer an API?
Information regarding the vendor’s API availability has not been explicitly provided.
Does Textology have a mobile app?
Information regarding a dedicated mobile app has not been specified by the vendor.
What types of pricing plans does Textology offer?
The vendor offers three plans: Bronze ($78/month), Silver ($99/month), and Gold ($199/month). Request a customized Textology pricing plan for your business today!
What other apps does Textology integrate with?
Information about third-party software integrations has not been specified by the vendor.
Who are the typical users of Textology?
Textology features are designed for businesses in industries like education, non-profit, home services, retail, and real estate.
What level of support does Textology offer?
The platform provides support through phone and email.
What language does Textology support?
The platform currently supports the English language.