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Overview
Think Help Desk helps improve support operations by centralizing all service inquiries and communications into a unified portal. The platform provides efficient ticketing and asset management capabilities, though employee performance reporting features could be further improved. Overall, it is a robust solution for teams focused on professional customer service delivery.
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Starting Price
Custom
Think Help Desk Specifications
Queue Management
Email Management
Self-Service Portal
Knowledge Base
What Is Think Help Desk?
Think Help Desk provides a centralized system for businesses to manage customer service interactions and internal support requests efficiently. It helps teams track and resolve issues using features like workflow automation, which enhances agent productivity. By organizing all inquiries and associated customer data in one location, the platform enables users to offer faster, more personalized service, addressing specific pain points related to scattered communication channels.
Think Help Desk Pricing
Think Help Desk price plans are as follows:
- Basic: $129/month
- Add Locations: $19/month
- Add LDAP/Google: $19/month
- Additional Help Desk: $129/month
Disclaimer: The pricing is subject to change.
Think Help Desk Integrations
Who Is Think Help Desk For?
Think Help Desk is ideal for the following sectors and industries:
- Education
- Healthcare
- Financial services
- Government
- Manufacturing
Is Think Help Desk Right For You?
If the goal is to implement a robust, scalable system that provides sophisticated organization for both customer and internal IT support, then Think Help Desk is an excellent fit. Its standout capability in combining IT asset tracking and management with a powerful help desk function makes it particularly valuable for organizations that require tight control over their technical infrastructure and associated support.
Still doubtful if the Think Help Desk software is the right fit? Connect with our customer support staff at (661) 384-7070 for further guidance.
Think Help Desk Features
The platform provides tools for tracking and managing various company assets, including hardware, software, and contracts, linked directly to user profiles. This functionality ensures agents have full visibility into the customer’s environment, allowing for more informed and faster resolution of technical issues.
With this feature, agents can set up sequential, mandatory steps or tasks that must be completed before a ticket can be closed or escalated to the next level. This helps standardize complex processes, ensuring all necessary documentation or approvals are gathered for regulatory compliance, and promotes consistency in handling recurring support issues.
The system allows customers to provide immediate feedback on the service quality they received after a ticket has been resolved. The system generates quantifiable satisfaction scores for individual agents and overall service delivery, providing management with clear data to continuously monitor and enhance support performance.
Think Help Desk allows for the automated routing of incoming support requests based on predefined criteria. Implementing a workflow ensures that customer issues are immediately assigned to the appropriate agent or team, which significantly speeds up initial response times and maintains a high level of organizational efficiency.
The system provides extensive options for personalizing the user interface, ticket fields, and report generation tools to match unique organizational needs. Customization is key to tailoring the help desk environment to specific team structures and processes, making the platform more intuitive for agents.
