Tidio Reviews

“Easy-to-use interface and a pro at managing live chats

Pros

What stands out is how it consolidates various communication channels into a single, simple tool. Tidio's intuitive interface and simple setup make it accessible even for those with minimal technical expertise.

Cons

I have tried the mobile app but it was a bit unstable, that is a little con for me.

“Tidio was great until they raised their prices in December 2024

Pros

It integrates smoothly with Wordpress and Facebook Business and also includes CRM capabilities with email.

Cons

Poor pricing, a terrible mobile app, and questionable business practices.

“A little helper that's available 24/7

Pros

The live chat feature is really easy to use, customizable and effectively supports our customer service efforts.

Cons

We had no complaints regarding the software's daily use but I think there could be more customization options available for the chat widget.

“A great ally for boosting sales with live chat

Pros

Tidio differentiates itself by providing personalized live chat that enables us to engage with customers more effectively. It automates frequently asked questions, integrates seamlessly, tracks interactions and delivers detailed analytics to boost sales.

Cons

I do not have any negative points to mention about this tool.

“A game-changer for AI-driven customer support

Pros

Engaging with our website visitors and customers through live chat is incredibly simple. With 24/7 customer support, we can quickly respond to inquiries and the AI chatbot helps resolve issues more efficiently.

Cons

Tidio offers fantastic customer support and services, so there's actually nothing much for me to complain about.

“Provides fast responses to customers

Pros

Tidio has proven to be an excellent tool for rapidly resolving customer queries via live chat, often without the need for advisor escalation. The AI handles common questions, reducing conversation flow and boosting the productivity of agents by letting them focus on more complex cases.

Cons

There's nothing to dislike about it, the whole experience has been great, benefiting our company.

“Allows effective communication with customers

Pros

It has been very useful for keeping in touch with customers when I'm not available online.

Cons

The tool was a bit tricky to use initially. The learning curve was long for me. I also faced some computer security issues when using it with Wordpress as my security wasn't up to date. It's essential to maintain good security if using it with Wordpress. I later found a free security solution that resolved the problem.

“Making chat support and sales simpler

Pros

The onboarding process for it is so simple with a well designed interface and one of the simplest dashboards I've used.

Cons

The pricing could be a little lower but overall I believe there are no significant drawbacks with the product itself.

“Affordable live chat software

Pros

Utilizing AI and chatbots to automate responses based on customer intent is a total game-changer. The quick response phrases simplify answering customer inquiries.

Cons

Sometimes the notifications wouldn't pop up, causing me to miss chats in real time.

“Faster and easier issue resolution

Pros

The interface and Lyro AI provide quick and accurate solutions to customer queries.

Cons

Nothing but the pricing of the solution is too high for the tool's usage.

“Tidio is smart when it comes to customer support

Pros

Installing it on any website is a breeze, even without technical knowledge, using the HTML code snippets.

Cons

I think the cost to remove branding is still a bit high.

“the perfect customer service and help desk tool

Pros

Tidio makes it easy to connect, communicate and engage with customers using its live chat widget. We can respond swiftly, which boosts customer satisfaction and the support is available around the clock.

Cons

Haven't faced any much issues with it as it perfectly meets my needs.

“Customer service was practically non-existent, so we had to move on

Pros

The setup was very simple and the customer interface is user-friendly.

Cons

I regret recommending this to my client. They were upset because they couldn't get help when they needed it. They use AI in their live chat but it couldn't provide answers and they couldn't reach a human. Emails went unanswered too. My client got so frustrated that they said, "I quit. Find me something else."�. it was quite disappointing.

“A complete help desk, customer service, and chatbot solution

Pros

It excels at offering rapid customer service through live chat and the AI chatbot quickly handles inquiries. Simplifies communication with customers and the added help desk services are also very useful.

Cons

I haven't experienced any issues with Tidio so far because it perfectly suits our customer service needs.

“It's very easy to use

Pros

The setup, configuration and all of the management of this app were hasslevfree. It fits well on our website and the WordPress plugin integrates effortlessly.

Cons

Their restrictive policy against using AI on a church website is a concern. We're a church site, not promoting violence or anything harmful. We just share event details, theology and media.

“Worth recommending

Pros

Tidio provides an array of features that really enhance the overall user experience.

Cons

I like most aspects of Tidio, but I wish we could see what people are typing without needing a premium plan. Also I feel like the automated chatbot intervenes a bit too soon.