Tidio Specifications
Ticket Management
Live Chat
Omnichannel Support
CRM Integration
Tidio is a cloud-based customer service platform tailored for small and mid-sized businesses across various industries. It offers a blend of live chat, chatbot, AI agent, and email solutions, aimed at enhancing customer engagement and response efficiency. Designed for simplicity, the software helps businesses automate customer support interactions, addressing common challenges like delayed responses and managing multiple communication channels.
Pricing
The software offers four packages:
- Free: $0/month
- Starter: $29/month
- Growth: $59/month
- Plus: $749/month
- Premium: $2999/month
Tidio cost will depend on your organization type and needs. Users can get pricing for the plan that best suits them.
Disclaimer: The pricing is subject to change.
Key Features
- Live Chat: Engage with website visitors in real-time through a sleek, customizable chat widget.
- AI Agent (Lyro): An intelligent virtual assistant that can automatically handle a large percentage of common customer inquiries, reducing workload on human agents.
- Chatbot Automation (Flows): Build custom chatbot workflows using a visual editor to automate repetitive tasks and guide customers through common processes.
- Help Desk System: A centralized platform for managing customer inquiries through tickets, making it easier to stay organized and resolve issues efficiently.
- Multichannel Support: Integrates with popular messaging platforms like Facebook Messenger, Instagram, WhatsApp, and email to unify communication across channels.
- Analytics & Reporting: Track customer interactions and team performance with insightful dashboards to make data-driven decisions.
- Customizable Interface & Multilingual Support: Personalize the look and feel of the chat interface to match your brand, and support users in multiple languages for global accessibility.
Integrations
Tidio software seamlessly integrates with various popular business applications, including:
- Shopify
- WordPress
- Squarespace
- Magento
- Shopware
- BigCommerce
- Weebly
- HubSpot
- Zapier
- Zendesk
- and more
Watch the free Tidio demo to learn more about its integrations.
Who Is Tidio For?
The software is designed for businesses of all sizes across various industries, such as:
- Ecommerce
- Services
- Non-profits
- IT
- Management consulting
- Consumer goods
- Religious institutions
- Marketing and advertising
- E-learning
- Education
Is Tidio Right For You?
Tidio’s ease of use and adaptability make it a popular choice for teams seeking to improve customer satisfaction without complex setups, positioning the software among notable tools in customer service software for SMBs. The software accelerates business growth and increases productivity, while saving costs. It is also scalable and secure.
Still not sure if Tidio is right for you? Get in touch with our customer support team at (661) 384-7070, and it will help you make a confident decision.
Tidio Features
The software lets support agents view customer messages as they’re being typed, enabling faster responses and proactive assistance. This reduces wait times and enhances customer satisfaction by allowing agents to prepare answers before the customer hits "send."
See How It WorksTidio provides pre-written replies for common queries, enabling agents to respond quickly and consistently. This feature saves time, improves response accuracy, and ensures a smoother, more efficient experience for both agents and customers.
See How It WorksThis feature enables users to design automated workflows through a drag-and-drop interface, streamlining routine interactions. It helps businesses personalize responses at scale, enhancing engagement and saving time by automating repetitive support tasks.
See How It WorksOrder history enables agents to view customers' past purchases directly within the chat, aiding in personalized support and quicker resolutions. This boosts customer trust and loyalty by making agents more informed and interactions more relevant.
See How It WorksThe software suggests relevant items based on customer behavior and preferences, helping to drive sales and improve user experience. It enables businesses to engage customers effectively, boosting conversions through tailored recommendations in real-time interactions.
See How It WorksTalk to your customers in real time through the live chat plugin widget.
See How It WorksUse Flows to create chatbot automation flows. Respond with pre-made answers, guide your users through lead generation flows, share recommendations, and more.
See How It WorksResolve up to 64% of all incoming issues with Lyro, Tidio's agentic customer service AI.
See How It WorksManage all customer interactions from a unified dashboard.
See How It Works