Tidio software combines live chat, chatbots, and email tools to support small businesses in customer engagement. It’s user-friendly and enhances response speed through automation, though limited customization options may restrict flexibility for some. Overall, it offers effective, straightforward support solutions.
Tidio Specifications
Ticket Management
Live Chat
Omnichannel Support
CRM Integration
What Is Tidio?
Overview
Tidio is a cloud-based customer service platform tailored for small and mid-sized businesses across various industries. It offers a blend of live chat, chatbot, and email solutions, aimed at enhancing customer engagement and response efficiency. Designed for simplicity, the software helps businesses automate customer support interactions, addressing common challenges like delayed responses and managing multiple communication channels.
Tidio Pricing
The software offers four packages:
- Starter: $29/month
- Growth: $59/month
- Plus: $749/month
- Premium: $2999/month
Disclaimer: The pricing is subject to change.
Tidio Integrations
Tidio software seamlessly integrates with various popular business applications, including:
Who Is Tidio For?
The software is designed for businesses of all sizes across various industries, such as:
- Non-profit organization management
- IT
- Management consulting
- Consumer goods
- Religious institutions
- Marketing and advertising
- E-learning
Is Tidio Right For You?
Tidio’s ease of use and adaptability make it a popular choice for teams seeking to improve customer satisfaction without complex setups, positioning the software among notable tools in customer service software for SMBs. The software accelerates business growth and increases productivity, while saving costs. It is also scalable and secure.
Still not sure if Tidio is right for you? Get in touch with our customer support team at (661) 384-7070, and it will help you make a confident decision.
Tidio Features
The software lets support agents view customer messages as they’re being typed, enabling faster responses and proactive assistance. This reduces wait times and enhances customer satisfaction by allowing agents to prepare answers before the customer hits "send."
See How It WorksTidio provides pre-written replies for common queries, enabling agents to respond quickly and consistently. This feature saves time, improves response accuracy, and ensures a smoother, more efficient experience for both agents and customers.
See How It WorksThis feature enables users to design automated workflows through a drag-and-drop interface, streamlining routine interactions. It helps businesses personalize responses at scale, enhancing engagement and saving time by automating repetitive support tasks.
See How It WorksOrder history enables agents to view customers' past purchases directly within the chat, aiding in personalized support and quicker resolutions. This boosts customer trust and loyalty by making agents more informed and interactions more relevant.
See How It WorksThe software suggests relevant items based on customer behavior and preferences, helping to drive sales and improve user experience. It enables businesses to engage customers effectively, boosting conversions through tailored recommendations in real-time interactions.
See How It Works