Last Updated
Overview
Tidio Specifications
- Ticket Management
- Live Chat
- Omnichannel Support
- CRM Integration
Tidio Features
Live Typing
The software lets support agents view customer messages as they’re being typed, enabling faster responses and proactive assistance. This reduces wait times and enhances customer satisfaction by allowing agents to prepare answers before the customer hits "send."
Canned Responses
Tidio provides pre-written replies for common queries, enabling agents to respond quickly and consistently. This feature saves time, improves response accuracy, and ensures a smoother, more efficient experience for both agents and customers.
Visual Automation Builder
This feature enables users to design automated workflows through a drag-and-drop interface, streamlining routine interactions. It helps businesses personalize responses at scale, enhancing engagement and saving time by automating repetitive support tasks.
Order History
Order history enables agents to view customers' past purchases directly within the chat, aiding in personalized support and quicker resolutions. This boosts customer trust and loyalty by making agents more informed and interactions more relevant.
Product Recommendations
The software suggests relevant items based on customer behavior and preferences, helping to drive sales and improve user experience. It enables businesses to engage customers effectively, boosting conversions through tailored recommendations in real-time interactions.
Live Chat
Talk to your customers in real time through the live chat plugin widget.
Chatbot
Use Flows to create chatbot automation flows. Respond with pre-made answers, guide your users through lead generation flows, share recommendations, and more.
AI Chatbot/AI Agent
Resolve up to 64% of all incoming issues with Lyro, Tidio's agentic customer service AI.
Help Desk
Manage all customer interactions from a unified dashboard.
Pros And Cons of Tidio
Pros
Easy setup process
Affordable pricing structure for businesses
Responsive customer support
Customization options for workflows
Reliable mobile app
Cons
Tutorials can be confusing, according to software users
Occasional lag with chatbots
Limited design flexibility
Basic analytics capabilities
Tidio Reviews
Total 16 reviews
4.2
All reviews are from verified customers
Rating Distribution
5
Stars50%
4
Stars31%
3
Stars13%
2
Stars0%
1
Stars6%
Share your experience
Brendan
Human Resources, 1-10 employees
More than a year
“Tidio was great until they raised their prices in December 2024”
Pros
It integrates smoothly with Wordpress and Facebook Business and also includes CRM capabilities with email.
Cons
Poor pricing, a terrible mobile app, and questionable business practices.
Rating Distribution
Ease of use
4
Value for money
2
Customer Support
4
Functionality
4
Samuel
Media, 500+ employees
More than a year
“Easy-to-use interface and a pro at managing live chats”
Pros
What stands out is how it consolidates various communication channels into a single, simple tool. Tidio's intuitive interface and simple setup make it accessible even for those with minimal technical expertise.
Cons
I have tried the mobile app but it was a bit unstable, that is a little con for me.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Samantha
IT, 11-50 employees
Less than a year
“A little helper that's available 24/7”
Pros
The live chat feature is really easy to use, customizable and effectively supports our customer service efforts.
Cons
We had no complaints regarding the software's daily use but I think there could be more customization options available for the chat widget.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
8
Functionality
8
Frequently Asked Questions
Does Tidio offer an API?
Yes, Tidio offers an API.