Last Updated Aug 21, 2025

Overview

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Overall Rating

Based on 16 users reviews

4.2

Rating Distribution

Positive

81%

Neutral

13%

Negative

6%

Starting Price
Custom

Pros And Cons of Tidio

Pros

  • Easy setup process

  • Affordable pricing structure for businesses

  • Responsive customer support

  • Customization options for workflows

  • Reliable mobile app

Cons

  • Tutorials can be confusing, according to software users

  • Occasional lag with chatbots

  • Limited design flexibility

  • Basic analytics capabilities

Frequently Asked Questions

Yes, Tidio offers an API.

Tidio's AI customer service agent, Lyro, can work in English, Spanish, German, Portuguese, French, Dutch, Swedish, Norwegian, Slovene, Polish, Danish, Italian. The widget is available in more languages; it can also be translated manually.
Shopify, WooCommerce, BigCommerce, PrestaShop, Shopware, Squarespace, Weebly, Wix, Ecwid by Lightspeed, Adobe Commerce, OpenCart, Joomla, Jimdo, Webydo, Drupal, Shift4Shop, Site123, Facebook Messenger, Instagram, WhatsApp, Klaviyo, Mailchimp, Omnisend, ActiveCampaign, MailerLite, Brevo (formerly Sendinblue), HubSpot, Pipedrive, Zendesk, Zendesk Sell, Agile CRM, Salesforce, Zoho CRM, Google Analytics, Google Tag Manager, Judge.me, Zapier, Tidio OpenAPI.
Yes, Tidio has a mobile app for iOS and Android. What's more, Tidio offers desktop apps for download on Mac, Windows, and Linux.
Tidio offers a variety of plans including a free plan. Prices range from $29/month for the Starter plan, $59/month for the Growth plan, $749/month for the Plus plan, and $2999/month for the Premium plan. Additional quotas for Lyro and chatbot automation flows can be upgraded. The Starter and Growth plans come with 2 months for free when billed annually. All plans come with a free 7-day trial, no credit card required.
Tidio is used by companies across various industries from ecommerce, tech, to services, and education. Given Tidio's strong presence in the Shopify app store, a significant of the audience is in ecommerce.
Help Center, Lyro chatbot, live chat, and a dedicated customer success manager for Premium users.