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Tidio

Tidio

Claimed

Claimed

Last Updated Aug 21, 2025

Overview

Tidio is customer support software that combines live chat, chatbots, email, and an agentic customer service AI to support small businesses in customer engagement. It’s no-code, user-friendly, and plug and play. With Lyro, Tidio users can achieve up to a 64% resolution rate.

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Overall Rating

Based on 16 users reviews

4.2

Rating Distribution

Positive

81%

Neutral

13%

Negative

6%

Starting Price
Custom

Tidio is a cloud-based customer service platform tailored for small and mid-sized businesses across various industries. It offers a blend of live chat, chatbot, AI agent, and email solutions, aimed at enhancing customer engagement and response efficiency. Designed for simplicity, the software helps businesses automate customer support interactions, addressing common challenges like delayed responses and managing multiple communication channels.  

Key Features

  • Live Chat: Engage with website visitors in real-time through a sleek, customizable chat widget.
  • AI Agent (Lyro): An intelligent virtual assistant that can automatically handle a large percentage of common customer inquiries, reducing workload on human agents.
  • Chatbot Automation (Flows): Build custom chatbot workflows using a visual editor to automate repetitive tasks and guide customers through common processes.
  • Help Desk System: A centralized platform for managing customer inquiries through tickets, making it easier to stay organized and resolve issues efficiently.
  • Multichannel Support: Integrates with popular messaging platforms like Facebook Messenger, Instagram, WhatsApp, and email to unify communication across channels.
  • Analytics & Reporting: Track customer interactions and team performance with insightful dashboards to make data-driven decisions.
  • Customizable Interface & Multilingual Support: Personalize the look and feel of the chat interface to match your brand, and support users in multiple languages for global accessibility.

Pricing

The software offers four packages:

Free: $0/month

Starter: $29/month

Growth: $59/month

Plus: $749/month

Premium: $2999/month

Tidio cost will depend on your organization type and needs. Users can get pricing for the plan that best suits them.

Disclaimer: The pricing is subject to change.

Integrations

Tidio software seamlessly integrates with various popular business applications, including:

  • Shopify
  • WordPress
  • Squarespace
  • Magento
  • Shopware
  • BigCommerce
  • Weebly
  • HubSpot
  • Zapier
  • Zendesk
  • and more
Watch the free Tidio demo to learn more about its integrations.

Who Is Tidio For?

The software is designed for businesses of all sizes across various industries, such as:

  • Ecommerce
  • Services
  • Non-profits
  • IT
  • Management consulting
  • Consumer goods
  • Religious institutions
  • Marketing and advertising
  • E-learning
  • Education

Is Tidio Right For You?

Tidio’s ease of use and adaptability make it a popular choice for teams seeking to improve customer satisfaction without complex setups, positioning the software among notable tools in customer service software for SMBs. The software accelerates business growth and increases productivity, while saving costs. It is also scalable and secure. 

Still not sure if Tidio is right for you? Get in touch with our customer support team at (661) 384-7070, and it will help you make a confident decision.

Pros And Cons of Tidio

Pros

  • Easy setup process

  • Affordable pricing structure for businesses

  • Responsive customer support

  • Customization options for workflows

  • Reliable mobile app

Cons

  • Tutorials can be confusing, according to software users

  • Occasional lag with chatbots

  • Limited design flexibility

  • Basic analytics capabilities

Frequently Asked Questions

Yes, Tidio offers an API.

Tidio's AI customer service agent, Lyro, can work in English, Spanish, German, Portuguese, French, Dutch, Swedish, Norwegian, Slovene, Polish, Danish, Italian. The widget is available in more languages; it can also be translated manually.
Shopify, WooCommerce, BigCommerce, PrestaShop, Shopware, Squarespace, Weebly, Wix, Ecwid by Lightspeed, Adobe Commerce, OpenCart, Joomla, Jimdo, Webydo, Drupal, Shift4Shop, Site123, Facebook Messenger, Instagram, WhatsApp, Klaviyo, Mailchimp, Omnisend, ActiveCampaign, MailerLite, Brevo (formerly Sendinblue), HubSpot, Pipedrive, Zendesk, Zendesk Sell, Agile CRM, Salesforce, Zoho CRM, Google Analytics, Google Tag Manager, Judge.me, Zapier, Tidio OpenAPI.
Yes, Tidio has a mobile app for iOS and Android. What's more, Tidio offers desktop apps for download on Mac, Windows, and Linux.
Tidio offers a variety of plans including a free plan. Prices range from $29/month for the Starter plan, $59/month for the Growth plan, $749/month for the Plus plan, and $2999/month for the Premium plan. Additional quotas for Lyro and chatbot automation flows can be upgraded. The Starter and Growth plans come with 2 months for free when billed annually. All plans come with a free 7-day trial, no credit card required.
Tidio is used by companies across various industries from ecommerce, tech, to services, and education. Given Tidio's strong presence in the Shopify app store, a significant of the audience is in ecommerce.
Help Center, Lyro chatbot, live chat, and a dedicated customer success manager for Premium users.