TIKTING: Pricing, Free Demo & Features

Last Updated Dec 19, 2025

Overview

TIKTING elevates enterprise service delivery with unified Helpdesk, Asset, and Change Management that streamlines complex IT workflows. Its automation accelerates incident resolution and strengthens asset oversight. Although performance can be slow during peak hours, TIKTING still enhances operational security and reduces downtime for large corporations and government institutions.

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Starting Price

Custom

TIKTING Specifications

Live Chat
Analytics And Reporting
Customer Feedback Surveys
Escalation Management
Self-Service Portal
SLA Management
Knowledge base
Phone support
Ticket Management
Omnichannel Support

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What Is TIKTING?

TIKTING is an enterprise service management software available as a cloud, on premises or hybrid solution, giving businesses flexibility in how they deploy it. It offers unified ticketing, asset management and change management to help teams handle service requests efficiently. The platform supports growing organizations by centralizing workflows, improving response times and strengthening operational visibility. Its structured modules allow businesses to manage support processes more consistently and maintain better control over daily service operations.

TIKTING Pricing

TIKTING offers customized pricing tailored to each business’s specific needs, ensuring organizations pay only for what they require. Request a tailored TIKTING price plan for your organization today!

TIKTING Integrations

The software integrates with external communication channels, allowing users to generate tickets directly from emails, phone calls, social media, web forms, and live chats. Book a TIKTING demo to explore these integrations in detail.

Who Is Tikting For?

TIKTING software is ideal for a wide range of industries and sectors, including:

Universities
Corporates
Government institutions
Hospitals
Banks
Industries

Is TIKTING Right For You?

If you are a large enterprise or government institution, TIKTING is the secure and scalable platform designed to unify all your services. It resolves the pain point of service silos and inconsistent delivery by offering a single, ITIL Compliant solution.

The integrated Change Management, which utilizes multiple CABs, is its standout feature, mitigating critical outages. With security enhanced by Microsoft Active Directory integration and a trusted global customer base, TIKTING accelerates business productivity.

Still doubtful if TIKTING is the right fit for you? Connect with our customer support staff at (661) 384-7070 for further guidance.

TIKTING Features

Automatic Ticket Creation

This feature streamlines service intake by converting requests from various channels into structured tickets and routing them to the appropriate technician. It improves responsiveness, reduces manual workload, and ensures every inquiry is recorded for timely follow up.

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Customizable And Scheduled Reports

The software enables teams to create tailored reports and automate their delivery at defined intervals. This supports data driven decision making, visibility into service performance, and consistent monitoring of operational trends without manual effort.

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Assignable Tasks And Worklog

This feature lets teams break tickets into actionable tasks, assign responsibilities, and track time spent through detailed worklogs. It enhances accountability, improves task clarity, and ensures progress is measurable across all service activities.

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Multiple Technicians And Team Collaboration

The software supports multiple technicians working on the same ticket while maintaining visibility into all actions taken. It strengthens coordination, prevents duplication of effort, and promotes efficient collaboration across service teams handling complex requests.

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Customizable Working Hours

This feature allows organizations to define working hours and holidays, enabling the system to calculate SLA deadlines accurately. It ensures fair response expectations, strengthens service commitment, and aligns ticket handling with operational realities.

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Pros And Cons of TIKTING

A quick look at TIKTING's strengths and weaknesses to
help you decide if it's the right fit

Pros

Fast ticket creation improves technician workload balance
Scheduled reports offer consistent performance visibility
Assignable tasks strengthen collaboration and task clarity

Cons

Support responsiveness may vary across scenarios
Documentation gaps may hinder smooth workflows

TIKTING Reviews

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Frequently Asked Questions

Quick answers to common questions to help you better understand the product, features, and services.

Does TIKTING offer an API?

Yes, TIKTING offers an API.

What level of support does TIKTING offer?

TIKTING offers support through a support portal.

Does TIKTING have a mobile app?

Yes, TIKTING offers mobile apps for both iOS and Android platforms.

What types of pricing plans does TIKTING offer?

TIKTING pricing is customized according to each business’s needs. Get in touch for a personalized TIKTING cost estimate.

Who are the typical users of TIKTING?

TIKTING features make it ideal for organizations across universities, corporates, government institutions, hospitals, banks, and industries seeking streamlined service management.

What language does TIKTING support?

The software is available in English.

What other apps does TIKTING integrate with?

The software integrates with external communication channels, allowing users to create tickets from emails, phone calls, social media, web forms, and live chats.