Tilde.AI Reviews

Pros

The Tilde AI chatbot was the first feature that really caught my attention when I discovered it. I've been using it to automate the customer service process on my website and it's been a very positive experience.

Cons

Honestly, I haven't run into any issues with it, mainly because I'm only using the chatbot feature and it has worked really well for what I need.

Pros

It packs a lot of expertise into one platform. It does a really good job of helping users access, translate and connect through AI-powered, personalized and informal experiences across multiple channels and a wide range of European languages.

Cons

Since it's a language technology platform, I'd really like to see it expand beyond European languages and offer better support for conversational languages used across Asia as well.

Pros

One thing that keeps me using it is how flexible it is. Their website translator fits neatly into pretty much any site or platform which makes setup feel smooth. On top of that, the Outlook plugin lets me translate both incoming and outgoing emails without needing to leave the app. The Tilde API is also a big plus since it makes it possible to bring translation and conversion features into whatever environment is needed. I also appreciate that they offer a free trial because it shows real confidence in the product.

Cons

It is a very capable tool but it definitely isn't flawless or completely error-free. From time to time, the application can run into issues and the mobile app in particular seems more prone to bugs or unexpected breakdowns. When that happens, getting support involved may be necessary to sort things out.

Pros

Being able to manage my content in one place and keep track of how well it's performing has been really valuable.

Cons

At times, the system can feel a little complicated to navigate.

Pros

Using it feels very simple thanks to its simple interface and overall ease of use. The multilingual capability is a big plus and I also appreciate how it can anticipate what a customer might be trying to say. On top of that, the response time is quick which makes the whole experience even better.

Cons

Keeping past conversations available instead of closing them would be nice. It would also be helpful if the system could capture location information since that feature is currently missing.

Pros

Having a virtual assistant means we can provide our clients with information about the central bank's services instantly, any time of day or night. It also takes pressure off colleagues who would otherwise spend time answering basic customer questions by email or phone. On top of that, it makes our services more accessible to the general public.

Cons

The interface used to manage and improve the virtual assistant feels overly complex. It takes a while to understand how everything works and to get comfortable with it which makes it less motivating to explore and use all of the assistant's available features.

Pros

Our team was the first to launch a virtual assistant in Latvia's state administration and that is something we are genuinely proud of. The product is fairly simple to use and doesn't require any special IT knowledge. It serves as a valuable assistant for both the employees in our institution and the clients we support. It also gives customers another convenient way to communicate with an institution or company, not just on business days but also on holidays and at any time of day.

Cons

After using this product for two years, I can say that scenario building has improved technically but I would still prefer the process to be a bit simpler and more transparent. The statistics section could also be better especially when it comes to tracking correct and incorrect negotiation data.

Pros

Getting started with this product is simple, it feels modern and the frequent updates show that the team keeps working to make it better.

Cons

A few times, responses from the user support team took longer than I expected.

Pros

This chatbot solution opened up a new way for us to communicate with customers and gave them information on a range of different topics. The implementation went well overall and we didn't run into any serious issues during the process.

Cons

The platform is still being developed so at the moment a few nice-to-have features are not available yet.

Pros

Having this in place gives customers quick, convenient access to the answers they ask for most often. It takes a lot of pressure off our client service team because they no longer have to keep responding to the same frequently asked questions and can focus more on actual consultation. The integration with our existing systems was simple and it works online directly on our website. One more thing that mattered a lot was getting all colleagues on board and showing them that this tool really supports our workflow.

Cons

Error reporting process used to feel inconvenient although it has improved over time. There are still some awkward parts in how information is displayed to customers, for instance some pieces of information appear too quickly and at the moment there is no real way to fix that issue.