Tilde.AI
Last Updated
Overview
Tilde.AI is a multilingual conversational AI platform delivering high-accuracy virtual assistants and chatbots for customer service and knowledge management. Its deep linguistic specialization can extend deployment timelines, yet this expertise enables precise localization, strong performance across complex languages, and consistently high-quality, globally scalable conversational experiences.
Tilde.AI Specifications
- Live Chat
- Omnichannel Support
- CRM Integration
- Canned Responses
Tilde.AI Features
Multilingual Conversational AI Chatbots
Tilde.AI features intelligent virtual assistants that automate customer service across multiple channels. These chatbots are multilingual and use machine learning to accurately detect customer intent in free-form dialogue scenarios.
Custom Machine Translation Solutions
This core feature provides ready-to-use and customizable machine translation (MT) systems for complex text and document translation. It enables businesses to communicate instantly and accurately across many languages.
Speech Technology
Tilde.AI offers advanced speech-to-text transcription and voice synthesis (text-to-speech). This allows for the creation of voice assistants that provide 24/7 phone support and for the transcription of events or meetings in multiple languages.
AI-Powered Internal Knowledge Assistant
Designed for internal use, this solution helps employees quickly access company knowledge and share information across internal channels, enhancing productivity and reducing reliance on human support agents for basic queries.
Pros And Cons of Tilde.AI
Pros
Provides AI chatbots for 24/7 customer support automation
Offers specialized solutions for machine translation and voice technology
Enables the creation of custom solutions tailored to specific language needs
Cons
Core focus on language/translation may lack depth in other ERP functions
Limited public documentation for non-developer users
Tilde.AI Reviews
Total 10 reviews
4.3
All reviews are from verified customers
Rating Distribution
5
Stars30%
4
Stars70%
3
Stars0%
2
Stars0%
1
Stars0%
Share your experience
Information Technology and Services, N/A employees
Less than a year
“Chatbot that won me over”
Pros
The Tilde AI chatbot was the first feature that really caught my attention when I discovered it. I've been using it to automate the customer service process on my website and it's been a very positive experience.
Cons
Honestly, I haven't run into any issues with it, mainly because I'm only using the chatbot feature and it has worked really well for what I need.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
8
Financial Services, N/A employees
More than a year
“Powerful multilingual AI experience”
Pros
It packs a lot of expertise into one platform. It does a really good job of helping users access, translate and connect through AI-powered, personalized and informal experiences across multiple channels and a wide range of European languages.
Cons
Since it's a language technology platform, I'd really like to see it expand beyond European languages and offer better support for conversational languages used across Asia as well.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
10
Functionality
9
Warehousing, N/A employees
Less than a year
“Versatile translation tools”
Pros
One thing that keeps me using it is how flexible it is. Their website translator fits neatly into pretty much any site or platform which makes setup feel smooth. On top of that, the Outlook plugin lets me translate both incoming and outgoing emails without needing to leave the app. The Tilde API is also a big plus since it makes it possible to bring translation and conversion features into whatever environment is needed. I also appreciate that they offer a free trial because it shows real confidence in the product.
Cons
It is a very capable tool but it definitely isn't flawless or completely error-free. From time to time, the application can run into issues and the mobile app in particular seems more prone to bugs or unexpected breakdowns. When that happens, getting support involved may be necessary to sort things out.
Rating Distribution
Ease of use
7
Value for money
7
Customer Support
10
Functionality
8
Frequently Asked Questions
Does Tilde.AI offer an API?
Yes, Tilde.AI software offers an API.
Does Tilde.AI have a mobile app?
Tilde.AI does not offer a mobile app.
What language does Tilde.AI support?
Tilde.AI supports over 100+ languages in its API (e.g., Arabic, German, Spanish, Latvian) and specializes in building custom solutions for languages of any linguistic complexity.
What level of support does Tilde.AI offer?
Tilde.AI provides comprehensive support, often including expert human assistance (linguists, domain experts) for the setup and ongoing quality assurance of its machine translation and AI solutions.
What other apps does Tilde.AI integrate with?
Tilde.AI integrates with multiple systems—including SDL Trados Studio, memoQ, OmegaT, and Wordfast Anywhere.
What types of pricing plans does Tilde.AI offer?
Tilde.AI offers several pricing plans for its Machine Translation (Tilde MT) and Speech-to-Text (Tilde Transcribe) products, ranging from Starter to Premium tiers, along with custom pricing options, and you can request a personalized Tilde.AI cost quote for your business.
Who are the typical users of Tilde.AI?
Tilde.AI is ideal for industries such as customer service and contact centers, government and the public sector, translation and localization, e-commerce and retail, technology and software, and internal knowledge management.