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Overview
Track-It! is a centralized IT Help Desk and Customer Ticketing Management System that integrates asset tracking and departmental workflows. While some users report that the user interface requires improvement, its seamless Active Directory integration and comprehensive Inventory Module for asset management significantly trump this limitation.
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Starting Price
Custom
Track-It! Specifications
Omnichannel Support
CRM Integration
Canned Responses
Analytics And Reporting
What Is Track-It!?
Track-It! is an integrated IT management software designed to be the central hub of a company's IT operations, primarily for small to mid-sized businesses. It goes beyond basic help desk support by including a powerful suite of integrated modules for ‘IT Asset Management’, ‘Knowledge Management’, and ‘Change Management’. The system is crucial for improving end-user satisfaction and technician efficiency by automating ticket creation and providing integrated solutions that help solve IT problems faster.
Track-It! Pricing
Track-It! offers the following plan:
- Basic: $995/feature
Disclaimer: The pricing is subject to change.
Track-It! Integrations
Who Is Track-It! For?
Track-It! software is ideal for a wide range of organizations, such as:
- IT support teams
- Facilities management
- Human resources departments
- Small Businesses (SMBs)
- Mid-size businesses
- Freelancers
- Non-profits
Is Track-It! Right For You?
If your IT team requires a robust, self-hosted system that tightly links issue tracking with inventory management, Track-It! is an excellent fit. The platform's most powerful feature is the Inventory Module, which performs workstation discovery and auditing to automatically compile complete hardware, software, and configuration data. By fully integrating this data with the help desk, the software ensures that technicians have all necessary information to solve problems efficiently, increasing productivity and ensuring accurate license compliance without needing manual data entry.
Still unsure about Track-It features!? Contact us at (661) 384-7070 for further guidance.
Track-It! Features
This module automatically creates, categorizes, and prioritizes support requests sent to a published email address. It allows users to manage the flow of support emails seamlessly and ensures that technicians utilize integrated workflows to solve issues faster.
Track-It! automatically scans networked devices to compile a complete inventory of hardware, software, and configuration data for informed decision-making. It helps maintain complete inventory control, which is essential for tracking equipment, software licensing, and managing the asset lifecycle.
The customizable end-user portal allows customers to submit their own tickets, check the status of existing requests, and search the integrated knowledge base for solutions. This crucial feature saves the help desk valuable time by enabling end-users to resolve common issues independently.
This integrated feature allows technicians to build a centralized knowledge base of known issues and their verified resolutions. The resulting solutions are accessible to support staff and end-users through the self-service portal, eliminating wasted time on repetitive troubleshooting.
The platform includes built-in ‘Change Management’ capabilities to track accountability and streamline the process of implementing organizational changes. This feature allows technicians to request confirmation from other team members with different roles, ensuring a transparent and controlled workflow.
