Track-It!
Last Updated
Overview
Track-It! is a centralized IT Help Desk and Customer Ticketing Management System that integrates asset tracking and departmental workflows. While some users report that the user interface requires improvement, its seamless Active Directory integration and comprehensive Inventory Module for asset management significantly trump this limitation.
Track-It! Specifications
- Omnichannel Support
- CRM Integration
- Canned Responses
- Analytics And Reporting
Track-It! Features
Help Desk Ticketing
This module automatically creates, categorizes, and prioritizes support requests sent to a published email address. It allows users to manage the flow of support emails seamlessly and ensures that technicians utilize integrated workflows to solve issues faster.
IT Asset Management
Track-It! automatically scans networked devices to compile a complete inventory of hardware, software, and configuration data for informed decision-making. It helps maintain complete inventory control, which is essential for tracking equipment, software licensing, and managing the asset lifecycle.
End User Self-Service Portal
The customizable end-user portal allows customers to submit their own tickets, check the status of existing requests, and search the integrated knowledge base for solutions. This crucial feature saves the help desk valuable time by enabling end-users to resolve common issues independently.
Knowledge Management
This integrated feature allows technicians to build a centralized knowledge base of known issues and their verified resolutions. The resulting solutions are accessible to support staff and end-users through the self-service portal, eliminating wasted time on repetitive troubleshooting.
Change Management
The platform includes built-in ‘Change Management’ capabilities to track accountability and streamline the process of implementing organizational changes. This feature allows technicians to request confirmation from other team members with different roles, ensuring a transparent and controlled workflow.
Pros And Cons of Track-It!
Pros
Excellent for logging and tracking help desk tickets
Integrated inventory and asset management
High level of customization and editing options
Cons
Initial training and guidance might be required for new users
Its user interface can be improved for user ease
Track-It! Reviews
Total 35 reviews
3.8
All reviews are from verified customers
Rating Distribution
5
Stars23%
4
Stars46%
3
Stars26%
2
Stars0%
1
Stars6%
Share your experience
Chemicals, 500+ employees
Less than a year
“Impressive functionality”
Pros
Getting started with it felt very simple and I appreciated how much functionality it offers.
Cons
A few tasks felt more complex than they probably should have been.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
8
Functionality
8
Hospital & Health Care, 500+ employees
Less than a year
“Ideal for small businesses”
Pros
Simple to work with and fairly easy to manage, it fits small businesses well when it comes to tracking changes, handling support and documenting resolutions for issues that come up regularly.
Cons
It does the job for its intended use but it does not scale as well as some competing products. Integration options are limited and the self-service portal is also very basic.
Rating Distribution
Ease of use
7
Value for money
7
Customer Support
4
Functionality
3
Information Technology and Services, 500+ employees
More than a year
“Customizable features, tricky integrations”
Pros
It gives a lot of flexibility across the board, from ticketing and asset management to reporting. The level of customization is one of its strongest points.
Cons
Connecting it with other systems can be a little finicky at times and may take extra troubleshooting to get everything working properly.
Rating Distribution
Ease of use
5
Value for money
5
Customer Support
7
Functionality
7
Frequently Asked Questions
What types of pricing plans does Track-It! offer?
Track-It! price starts with Basic plan for $995/feature. Get a detailed Track-It! cost breakdown tailored to your specific requirements.
Who are the typical users of Track-It!?
Track-It! features are used by IT teams, HR, and facilities departments in small to mid-sized businesses (SMBs).
Does Track-It! offer an API?
Yes, Track-It! offers an API.
What other apps does Track-It! integrate with?
The vendor has not provided details about third-party integrations for this software.
Does Track-It! have a mobile app?
Yes, Track-It! does offer a dedicated mobile app.
What language does Track-It! support?
Track-It! software primarily supports English.
What level of support does Track-It! offer?
Track-It! offers 24/7 support via a live representative, a detailed online knowledge base, and formal video setup tutorials.