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Overview
trueAct software provides comprehensive customer service automation, leveraging AI to enhance efficiency and accelerate resolution times across all channels. Despite the limited mobile app functionality, its robust automation capabilities deliver superior operational control. Overall, trueAct’s strategic benefits make it a compelling choice for large-scale service scalability.
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Starting Price
Custom
trueAct Specifications
- Live Chat
- Omnichannel Support
- CRM Integration
- Canned Responses
What Is trueAct?
trueAct is an advanced customer service management (CSM) suite engineered for complex, high-volume environments. The trueAct platform offers flexible deployment, including SaaS, private cloud, or secure on-premise infrastructure, prioritizing data privacy. It accelerates workflows using a robot module for end-to-end automation across departments and a sophisticated REST API to ensure seamless enterprise-wide data synchronization and consistency.
trueAct Pricing
trueAct Integrations
Who Is trueAct For?
trueAct is ideal for a range of industries, including:
- Real estate
- Financial services
- Public sector
- Transportation
Is trueAct Right For You?
trueAct is the definitive choice for sophisticated service organizations prioritizing compliance, data security, and operational scale. Its modular design and adaptability to on-premise or cloud deployments, backed by the developer's ISO/IEC 27001:2022 certification, provide unmatched assurance for handling sensitive data. For high-volume businesses seeking powerful AI and robot automation to achieve speed and efficiency, trueAct delivers measurable operational improvements.
Still not sure about trueAct? Contact our support team at (661) 384-7070 for further guidance.
trueAct Features
AI Powered Query Processing
The system utilizes natural language processing (NLP) to understand and categorize all incoming customer queries with a high degree of accuracy. This process makes ticket assignment smarter, ensuring requests are directed to the best-suited agents based on their specific skillsets.
Comprehensive Robot Automation
The "Robot" module facilitates comprehensive end-to-end automation using an intuitive workflow builder interface. This module connects easily to third-party systems, automating service processes across various departments like sales and HR, not just customer service. This capability allows organizations to streamline operations and maximize team efficiency.
Automatic Ticket Generation
This core module automatically generates a unique, trackable ticket immediately upon receiving a customer query via any channel. A prompt reply informs the sender of their new ticket number, allowing them to track the status. This ensures continuous transparency and organized query management throughout the entire resolution lifecycle.
Centralized Email Management
trueAct features include direct email management, enabling agents to handle all inbound and outbound email communications seamlessly within the central customer service management tool. All interactions are comprehensively logged, creating an organized communication history. This process enhances customer relationships by ensuring prompt, informed follow-ups and service updates.
Pros And Cons of trueAct
Pros
Easy-to-use and well-organized interface that reduces screen switching
Automatically identifies customer profiles using interaction history
Improves team productivity and speeds up issue resolution
Cons
No mobile app or iPhone support
Live chat functionality could improve usability
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Frequently Asked Questions
What types of pricing plans does trueAct offer?
The trueAct price is customized according to the needs of the organization. Request a personalized trueAct pricing quote for your business.
What language does trueAct support?
trueAct is primarily available in English.
Does trueAct offer an API?
Yes, trueAct offers an API.
What other apps does trueAct integrate with?
Information about integrations is currently unspecified by the vendor.
Who are the typical users of trueAct?
Typical users include industries like real estate, financial services, public sector, and transportation.
What level of support does trueAct offer?
trueAct offers support through email and contact form.
Does trueAct have a mobile app?
No, trueAct does not have a mobile app.