TrustYou Reviews

“Too basic for competitors”

Pros

At first, I mainly chose it because of the price and after that I just stayed with it out of sheer laziness to look for another option.

Cons

Compared with other tools like Reviewpro, the software feels far too basic and limited.

“Reviews and KPIs together”

Pros

Working in hospitality I find this software incredibly convenient. It pulls together and summarizes reviews from OTAs and other websites into a single place which saves a lot of time and effort instead of jumping between different platforms. At the same time, it gives useful KPIs for the property's overall standards. There are several strong benefits to using it: it cuts down the time spent searching for reviews across multiple channels, gives a clear view of market performance compared with competitors and breaks down important areas such as cleanliness, service, friendliness and housekeeping. It also shows social media performance against competitors, tracks daily, weekly and monthly results compared with last year and provides one platform to evaluate and review all published guest feedback.

Cons

It is one of the best tools available in the market. The only real downside is the pricing which could be reconsidered but overall, when compared with the features offered and how simple it is to use, it still feels acceptable.

“Helpful review tracking”

Pros

One thing that really works well is having reviews from all sources in one place and being able to respond to them directly from the backend. The month-by-month analytics are also very useful when tracking team KPIs.

Cons

We used it at a small hotel with 57 rooms and while the annual price was not too high, it didn't really generate any extra revenue for us. It definitely made the workload lighter but with only a small number of reviews, it would still be possible to manually monitor 3-4 main OTAs. I'd be more likely to recommend this kind of tool for larger properties, where the time savings would be much more significant.

“Guest feedback tracking”

Pros

Running a business in the tourism industry, guest satisfaction is one of our biggest priorities. This software makes it very simple to collect all guest comments, respond to them and keep everything under control in one place. We can also organize reports and receive them automatically on a daily, weekly or monthly basis. Overall, it's very useful and practical for our work.

Cons

The only downside is the price. Since we operate seven hotels, the cost for each property adds up and becomes quite expensive for us.

“Automated guest follow-ups”

Pros

Right after checkout, the system can automatically grab guest email addresses from my property management system, Cloudbeds and send follow-up messages on its own. It works well for getting responses after departure, whether I use a survey I created myself or one of the available templates.

Cons

Just be ready to keep up with the replies once they start coming in.