Last Updated
Overview
TrustYou enhances hospitality operations by centralizing guest feedback, automating responses, and providing data-driven insights for improved decision-making. Its AI tools streamline communication and strengthen service quality. Customer support times may vary during peak hours; however, the platform’s unified capabilities make it a dependable choice for managing guest interactions at scale.
TrustYou Specifications
- Omnichannel Support
- CRM Integration
- Analytics And Reporting
- Customer Feedback Surveys
What Is TrustYou?
TrustYou is a cloud-based hospitality AI platform designed for hotels, resorts, and other accommodation providers. The software offers features such as Customer Experience Platform (CXP), Customer Data Platform (CDP), AI Agents, and reputation management. TrustYou centralizes guest feedback, aggregates and analyzes data, and automates guest interactions.
It empowers hospitality businesses to enhance guest satisfaction, streamline operations, improve online reputation, and make data-driven decisions across their properties. With its AI-driven insights and automation tools, TrustYou provides a comprehensive solution for managing the end-to-end guest experience.
TrustYou Pricing
TrustYou pricing offers the following plans:
CXP:
- Lite - Starting from $75,00/property/month
- Essential - Starting from $130,00/property/month
- Professional - Starting from $180,00/property/month
CDP:
- One - Starting from $350,00/property/month
AI Agents:
- Booking - Starting from $190,00/property/month
- Guest - Starting from $190,00/property/month
- Staff - Starting from $190,00/property/month
- DMO - Custom pricing
Disclaimer: The pricing is subject to change.
TrustYou Integrations
The software integrates with the following third-party applications, including:
- Apaleo
- Hotelkit
- Mailchimp software
- Cendyn CRM
- Guestline
- Infor LN
- Mews
Who Is TrustYou For?
TrustYou software serves a wide range of industries and sectors, including:
- Hotels
- Resorts
- Vacation rentals
- Serviced apartments
- Hospitality groups
- Boutique lodging
- Travel operators
Is TrustYou Right For You?
Are you looking for a hospitality-management platform that gives you a 360-degree view of guest feedback and data, and keeps you compliant while doing it? If your hotel or lodging business struggles with scattered guest feedback, inconsistent data, or compliance worries, TrustYou offers a unified, AI-powered solution that solves just that.
TrustYou supports compliance with major privacy laws, including the General Data Protection Regulation (GDPR), ensuring secure handling of personal data.
On security and scalability, TrustYou uses encryption, role-based access control, and high-uptime infrastructure to safely scale across properties and geographies.
Still not sure if TrustYou is right for you? Contact our customer support team at (661) 384-7070, who will help you make the best decision.
TrustYou Features
Customer Experience Hub
TrustYou centralizes all guest reviews, surveys and feedback into a unified inbox, giving hoteliers a single place to see what guests are saying. This ensures no comment goes unnoticed and simplifies feedback tracking across channels.
ResponseAI
TrustYou uses AI to draft responses to guest reviews and comments automatically, helping hotels reply quickly and consistently without extra staff overhead. Hotels benefit by improving their review-response rate and protecting their brand voice.
SummaryAI And Insights
TrustYou analyzes feedback content to surface sentiment trends and recurring themes, highlighting what guests liked or disliked so hotels can make informed operational improvements. That helps teams prioritize changes that impact guest satisfaction.
Guest Data
TrustYou features the ability to merge guest information from multiple sources (PMS, booking systems, surveys) into a single golden profile, enabling hotels to see a full history of guest interactions and preferences. That empowers tailored marketing, guest segmentation, and more personalized service.
Pros And Cons of TrustYou
Pros
Helps teams manage guest feedback efficiently
Improves review-response speed for hotel staff
Supports consistent and professional guest communication
Cons
Requires ongoing data accuracy maintenance
May increase dependency on automated responses
TrustYou Reviews
Total 5 reviews
3.8
All reviews are from verified customers
Rating Distribution
5
Stars40%
4
Stars40%
3
Stars0%
2
Stars0%
1
Stars20%
Share your experience
Flavio M.
Hospitality, N/A employees
“Too basic for competitors”
Pros
At first, I mainly chose it because of the price and after that I just stayed with it out of sheer laziness to look for another option.
Cons
Compared with other tools like Reviewpro, the software feels far too basic and limited.
Rating Distribution
Ease of use
3
Value for money
2
Customer Support
1
Functionality
1
Anonymous
Hospitality, N/A employees
“Reviews and KPIs together”
Pros
Working in hospitality I find this software incredibly convenient. It pulls together and summarizes reviews from OTAs and other websites into a single place which saves a lot of time and effort instead of jumping between different platforms. At the same time, it gives useful KPIs for the property's overall standards. There are several strong benefits to using it: it cuts down the time spent searching for reviews across multiple channels, gives a clear view of market performance compared with competitors and breaks down important areas such as cleanliness, service, friendliness and housekeeping. It also shows social media performance against competitors, tracks daily, weekly and monthly results compared with last year and provides one platform to evaluate and review all published guest feedback.
Cons
It is one of the best tools available in the market. The only real downside is the pricing which could be reconsidered but overall, when compared with the features offered and how simple it is to use, it still feels acceptable.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
8
Anonymous
Computer Software, N/A employees
“Helpful review tracking”
Pros
One thing that really works well is having reviews from all sources in one place and being able to respond to them directly from the backend. The month-by-month analytics are also very useful when tracking team KPIs.
Cons
We used it at a small hotel with 57 rooms and while the annual price was not too high, it didn't really generate any extra revenue for us. It definitely made the workload lighter but with only a small number of reviews, it would still be possible to manually monitor 3-4 main OTAs. I'd be more likely to recommend this kind of tool for larger properties, where the time savings would be much more significant.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
9
Functionality
8
Frequently Asked Questions
Who are the typical users of TrustYou?
TrustYou serves hotels, resorts, vacation rentals, serviced apartments, hospitality groups, boutique lodging, and travel operators.
What language does TrustYou support?
TrustYou supports the English, German, and Japanese languages.
What types of pricing plans does TrustYou offer?
TrustYou offers CXP plans starting at Lite $75/property/month, Essential $130/property/month, Professional $180/property/month; CDP One at $350/property/month; AI Agents Booking, Guest, and Staff at $190/property/month, and DMO with custom pricing. Request a custom TrustYou price quotation.
Does TrustYou have a mobile app?
Yes, TrustYou offers a mobile app.
What other apps does TrustYou integrate with?
TrustYou integrates with Apaleo, Hotelkit, Mailchimp, Cendyn, Guestline, Infor, and Mews
What level of support does TrustYou offer?
TrustYou provides support via contact form.
Does TrustYou offer an API?
Yes, TrustYou provides API access.