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Overview
TrustYou enhances hospitality operations by centralizing guest feedback, automating responses, and providing data-driven insights for improved decision-making. Its AI tools streamline communication and strengthen service quality. Customer support times may vary during peak hours; however, the platform’s unified capabilities make it a dependable choice for managing guest interactions at scale.
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Starting Price
Custom
TrustYou Specifications
Omnichannel Support
CRM Integration
Analytics And Reporting
Customer Feedback Surveys
What Is TrustYou?
TrustYou is a cloud-based hospitality AI platform designed for hotels, resorts, and other accommodation providers. The software offers features such as Customer Experience Platform (CXP), Customer Data Platform (CDP), AI Agents, and reputation management. TrustYou centralizes guest feedback, aggregates and analyzes data, and automates guest interactions.
It empowers hospitality businesses to enhance guest satisfaction, streamline operations, improve online reputation, and make data-driven decisions across their properties. With its AI-driven insights and automation tools, TrustYou provides a comprehensive solution for managing the end-to-end guest experience.
TrustYou Pricing
TrustYou pricing offers the following plans:
CXP:
- Lite - Starting from $75,00/property/month
- Essential - Starting from $130,00/property/month
- Professional - Starting from $180,00/property/month
CDP:
- One - Starting from $350,00/property/month
AI Agents:
- Booking - Starting from $190,00/property/month
- Guest - Starting from $190,00/property/month
- Staff - Starting from $190,00/property/month
- DMO - Custom pricing
Disclaimer: The pricing is subject to change.
TrustYou Integrations
The software integrates with the following third-party applications, including:
- Apaleo
- Hotelkit
- Mailchimp software
- Cendyn CRM
- Guestline
- Infor LN
- Mews
Who Is TrustYou For?
TrustYou software serves a wide range of industries and sectors, including:
- Hotels
- Resorts
- Vacation rentals
- Serviced apartments
- Hospitality groups
- Boutique lodging
- Travel operators
Is TrustYou Right For You?
Are you looking for a hospitality-management platform that gives you a 360-degree view of guest feedback and data, and keeps you compliant while doing it? If your hotel or lodging business struggles with scattered guest feedback, inconsistent data, or compliance worries, TrustYou offers a unified, AI-powered solution that solves just that.
TrustYou supports compliance with major privacy laws, including the General Data Protection Regulation (GDPR), ensuring secure handling of personal data.
On security and scalability, TrustYou uses encryption, role-based access control, and high-uptime infrastructure to safely scale across properties and geographies.
Still not sure if TrustYou is right for you? Contact our customer support team at (661) 384-7070, who will help you make the best decision.
TrustYou Features
TrustYou centralizes all guest reviews, surveys and feedback into a unified inbox, giving hoteliers a single place to see what guests are saying. This ensures no comment goes unnoticed and simplifies feedback tracking across channels.
TrustYou uses AI to draft responses to guest reviews and comments automatically, helping hotels reply quickly and consistently without extra staff overhead. Hotels benefit by improving their review-response rate and protecting their brand voice.
TrustYou analyzes feedback content to surface sentiment trends and recurring themes, highlighting what guests liked or disliked so hotels can make informed operational improvements. That helps teams prioritize changes that impact guest satisfaction.
TrustYou features the ability to merge guest information from multiple sources (PMS, booking systems, surveys) into a single golden profile, enabling hotels to see a full history of guest interactions and preferences. That empowers tailored marketing, guest segmentation, and more personalized service.
