TSplus Remote Support: Pricing, Free Demo & Features

Last Updated Oct 12, 2026

Overview

TSplus Remote Support enables teams to deliver attended and unattended assistance with secure connections, multi-user session sharing, and streamlined access on macOS, Windows, and Android. While customization is limited to predefined options, it remains effective for IT teams, support providers, and small- to mid-sized organizations that need reliable remote assistance.

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Starting Price

Custom

TSplus Remote Support Specifications

Live Chat
Omnichannel Support
Analytics And Reporting
Escalation Management
Ticket Management
CRM Integration
Canned Responses
Customer Feedback Surveys
Self-Service Portal
SLA Management

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What Is TSplus Remote Support?

TSplus Remote Support is a remote desktop and screen-sharing solution designed for support teams and organizations that need to assist clients or colleagues from any location. It enables attended and unattended sessions, secure remote access, and multi-user session sharing through a lightweight connection process. The platform also provides end-to-end encrypted connections, managed global servers, and automatic updates for reliable performance. It helps users deliver remote assistance, perform maintenance, and provide training while keeping operational costs manageable.

TSplus Remote Support Pricing

The TSplus Remote Support cost starts at $8/concurrent connection/month. A free trial is also available. Request a personalized TSplus Remote Support pricing quote tailored to your specific requirements.

Disclaimer: The pricing is subject to change.

TSplus Remote Support Integrations

TSplus Remote Support supports integration with Freshdesk software. Watch a free TSplus Remote Support demo to learn more about its integration arrangements.

Who Is TSplus Remote Support For?

The platform is suitable for organizations across a variety of industries and sectors, including:

Retail
Real estate
Financial services
Manufacturing
Healthcare
Hospitality
Education

Is TSplus Remote Support Right For You?

If you’re an organization seeking a way to deliver attended or unattended remote assistance to customers or internal teams, TSplus Remote Support provides a centralized option for troubleshooting, training, and maintenance. It is trusted by over 500,000 companies and supports macOS, Windows, and Android, and can run on-premises or in the cloud.

With industry-standard TLS encryption, managed global servers, and automatic updates, TSplus Remote Support is designed to provide secure, consistent remote access.

Still not sure if TSplus Remote Support is right for you? Our support staff is available at (661) 384-7070 to help you make the right choice.

TSplus Remote Support Features

Screen Sharing

TSplus Remote Support lets agents control a client’s screen, mouse, and keyboard once access is approved. This creates a guided assistance session that uses integrated communication elements to simplify remote interactions and strengthen effective problem resolution.

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Chat Box

The platform delivers tailored chat interfaces for both agents and end users. Agents receive useful controls and session details, while end users see a streamlined layout with essential options, such as file sharing, to maintain communication throughout remote sessions.

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Remote Computer Information

The software allows agents to view essential information from a remote device, including operating system details, hardware specifications, and user account data. This enables more informed diagnostic decisions and supports efficient troubleshooting during live assistance sessions.

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Session Recording

TSplus Remote Support lets agents record full sessions as video files. These recordings provide useful references for documentation, training, quality oversight, and post-session review to clarify actions taken throughout the interaction.

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Easy Screenshots

TSplus Remote Support allows agents to capture instant screenshots during a session. These visual references assist with documentation, highlight issues, support troubleshooting, and record important moments for a clearer understanding of the remote support process.

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Pros And Cons of TSplus Remote Support

A quick look at TSplus Remote Support's strengths and weaknesses to
help you decide if it's the right fit

Pros

End-user access without download
Option to select monitors in multi-screen setups
Secure multi-user session sharing

Cons

Customer support response times may vary
No native Linux client support available

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Frequently Asked Questions

Quick answers to common questions to help you better understand the product, features, and services.

Does TSplus Remote Support have a mobile app?

Yes, TSplus Remote Support offers a dedicated mobile application.

What language does TSplus Remote Support support?

TSplus Remote Support supports multiple languages, including English, Spanish, German, Italian, Portuguese, French, Simplified Chinese, and Arabic.

What other apps does TSplus Remote Support integrate with?

TSplus Remote Support provides a smooth integration with Freshdesk.

Does TSplus Remote Support offer an API?

Yes, TSplus Remote Support offers an API.

What types of pricing plans does TSplus Remote Support offer?

Pricing for TSplus Remote Support starts at $8/concurrent connection/month. A free trial is also available. Request a detailed TSplus Remote Support price breakdown for your organization today.

Who are the typical users of TSplus Remote Support software?

TSplus Remote Support features are used by organizations across multiple sectors and industries, including retail, real estate, financial services, manufacturing, healthcare, hospitality, and education.

What level of support does TSplus Remote Support offer?

TSplus Remote Support offers support via FAQs, an online contact form, documentation, email, videos, a knowledge base, and a blog.