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Overview
TSplus Remote Support enables teams to deliver attended and unattended assistance with secure connections, multi-user session sharing, and streamlined access on macOS, Windows, and Android. While customization is limited to predefined options, it remains effective for IT teams, support providers, and small- to mid-sized organizations that need reliable remote assistance.
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Starting Price
Custom
TSplus Remote Support Specifications
- Live Chat
- Omnichannel Support
- Analytics And Reporting
- Escalation Management
What Is TSplus Remote Support?
TSplus Remote Support is a remote desktop and screen-sharing solution designed for support teams and organizations that need to assist clients or colleagues from any location. It enables attended and unattended sessions, secure remote access, and multi-user session sharing through a lightweight connection process. The platform also provides end-to-end encrypted connections, managed global servers, and automatic updates for reliable performance. It helps users deliver remote assistance, perform maintenance, and provide training while keeping operational costs manageable.
TSplus Remote Support Pricing
Disclaimer: The pricing is subject to change.
TSplus Remote Support Integrations
Who Is TSplus Remote Support For?
The platform is suitable for organizations across a variety of industries and sectors, including:
- Retail
- Real estate
- Financial services
- Manufacturing
- Healthcare
- Hospitality
- Education
Is TSplus Remote Support Right For You?
If you’re an organization seeking a way to deliver attended or unattended remote assistance to customers or internal teams, TSplus Remote Support provides a centralized option for troubleshooting, training, and maintenance. It is trusted by over 500,000 companies and supports macOS, Windows, and Android, and can run on-premises or in the cloud.
With industry-standard TLS encryption, managed global servers, and automatic updates, TSplus Remote Support is designed to provide secure, consistent remote access.
Still not sure if TSplus Remote Support is right for you? Our support staff is available at (661) 384-7070 to help you make the right choice.
TSplus Remote Support Features
Screen Sharing
TSplus Remote Support lets agents control a client’s screen, mouse, and keyboard once access is approved. This creates a guided assistance session that uses integrated communication elements to simplify remote interactions and strengthen effective problem resolution.
Chat Box
The platform delivers tailored chat interfaces for both agents and end users. Agents receive useful controls and session details, while end users see a streamlined layout with essential options, such as file sharing, to maintain communication throughout remote sessions.
Remote Computer Information
The software allows agents to view essential information from a remote device, including operating system details, hardware specifications, and user account data. This enables more informed diagnostic decisions and supports efficient troubleshooting during live assistance sessions.
Session Recording
TSplus Remote Support lets agents record full sessions as video files. These recordings provide useful references for documentation, training, quality oversight, and post-session review to clarify actions taken throughout the interaction.
Easy Screenshots
TSplus Remote Support allows agents to capture instant screenshots during a session. These visual references assist with documentation, highlight issues, support troubleshooting, and record important moments for a clearer understanding of the remote support process.
Pros And Cons of TSplus Remote Support
Pros
End-user access without download
Option to select monitors in multi-screen setups
Secure multi-user session sharing
Cons
Customer support response times may vary
No native Linux client support available
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Frequently Asked Questions
What language does TSplus Remote Support support?
TSplus Remote Support supports multiple languages, including English, Spanish, German, Italian, Portuguese, French, Simplified Chinese, and Arabic.
Does TSplus Remote Support have a mobile app?
Yes, TSplus Remote Support offers a dedicated mobile application.
Does TSplus Remote Support offer an API?
Yes, TSplus Remote Support offers an API.
What other apps does TSplus Remote Support integrate with?
TSplus Remote Support provides a smooth integration with Freshdesk.
What types of pricing plans does TSplus Remote Support offer?
Pricing for TSplus Remote Support starts at $8/concurrent connection/month. A free trial is also available. Request a detailed TSplus Remote Support price breakdown for your organization today.
Who are the typical users of TSplus Remote Support software?
TSplus Remote Support features are used by organizations across multiple sectors and industries, including retail, real estate, financial services, manufacturing, healthcare, hospitality, and education.
What level of support does TSplus Remote Support offer?
TSplus Remote Support offers support via FAQs, an online contact form, documentation, email, videos, a knowledge base, and a blog.