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Overview
TSplus Remote Support enables teams to deliver attended and unattended assistance with secure connections, multi-user session sharing, and streamlined access on macOS, Windows, and Android. While customization is limited to predefined options, it remains effective for IT teams, support providers, and small- to mid-sized organizations that need reliable remote assistance.
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Starting Price
Custom
TSplus Remote Support Specifications
Live Chat
Omnichannel Support
Analytics And Reporting
Escalation Management
What Is TSplus Remote Support?
TSplus Remote Support is a remote desktop and screen-sharing solution designed for support teams and organizations that need to assist clients or colleagues from any location. It enables attended and unattended sessions, secure remote access, and multi-user session sharing through a lightweight connection process. The platform also provides end-to-end encrypted connections, managed global servers, and automatic updates for reliable performance. It helps users deliver remote assistance, perform maintenance, and provide training while keeping operational costs manageable.
TSplus Remote Support Pricing
Disclaimer: The pricing is subject to change.
TSplus Remote Support Integrations
Who Is TSplus Remote Support For?
The platform is suitable for organizations across a variety of industries and sectors, including:
- Retail
- Real estate
- Financial services
- Manufacturing
- Healthcare
- Hospitality
- Education
Is TSplus Remote Support Right For You?
If you’re an organization seeking a way to deliver attended or unattended remote assistance to customers or internal teams, TSplus Remote Support provides a centralized option for troubleshooting, training, and maintenance. It is trusted by over 500,000 companies and supports macOS, Windows, and Android, and can run on-premises or in the cloud.
With industry-standard TLS encryption, managed global servers, and automatic updates, TSplus Remote Support is designed to provide secure, consistent remote access.
Still not sure if TSplus Remote Support is right for you? Our support staff is available at (661) 384-7070 to help you make the right choice.
TSplus Remote Support Features
TSplus Remote Support lets agents control a client’s screen, mouse, and keyboard once access is approved. This creates a guided assistance session that uses integrated communication elements to simplify remote interactions and strengthen effective problem resolution.
The platform delivers tailored chat interfaces for both agents and end users. Agents receive useful controls and session details, while end users see a streamlined layout with essential options, such as file sharing, to maintain communication throughout remote sessions.
The software allows agents to view essential information from a remote device, including operating system details, hardware specifications, and user account data. This enables more informed diagnostic decisions and supports efficient troubleshooting during live assistance sessions.
TSplus Remote Support lets agents record full sessions as video files. These recordings provide useful references for documentation, training, quality oversight, and post-session review to clarify actions taken throughout the interaction.
TSplus Remote Support allows agents to capture instant screenshots during a session. These visual references assist with documentation, highlight issues, support troubleshooting, and record important moments for a clearer understanding of the remote support process.
