Upbe Software: Pricing, Free Demo & Features

Last Updated Dec 19, 2025

Overview

Upbe is an AI-based conversational intelligence platform that automates quality audits in contact centers, reducing analysis time and costs. While some deployments lack the quality monitoring feature, it increases phone sales conversion, decreases average handle time, and improves agent performance and operational efficiency.

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Starting Price

Custom

Upbe Specifications

Analytics And Reporting
Call Center Management
Omnichannel Support
Self-Service Portal
Phone Support
Automated Responses And Chatbots
Ticket Management
Live Chat
CRM Integration
Canned Responses

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What Is Upbe Software?

Upbe, now Numintec Speech Analytics, is an advanced AI-driven platform that automates the analysis of call center interactions. Using conversational intelligence, Machine Learning, and Natural Language Processing (NLP), it extracts valuable insights from customer-agent conversations. This analysis helps identify trends, improve agent performance, and optimize call handling. The software enhances customer service and phone sales processes, enabling better decision-making. Overall, it increases operational efficiency, productivity, and delivers an improved Customer Experience (CX).

Upbe Pricing

Upbe Software offers customized pricing based on the specific needs, scale, and feature requirements of the Call Center operation. Interested users request a personalized Upbe cost structure.

Upbe Software Integrations

The software supports integration with multiple systems and platforms, such as:

Microsoft Teams
Salesforces
Zoho

Watch the Upbe demo to learn more about its integration arrangements.

Who Is Upbe Software For?

Upbe software is ideal for a wide range of industries, including:

Financial services/banking
Insurance
Telecommunications
Energy sector
Large call centers

Is Upbe Software Right For You?

Upbe is an excellent fit if your primary goal is to shift from manual quality checks to fully automated, AI-driven analysis of all call center conversations. The software is particularly strong in identifying reasons for customer dissatisfaction and possible cancellations, providing intelligence to improve loyalty, and increasing conversion rates in phone sales. It is a powerful choice for organizations, regardless of size, that seek to dramatically cut operational costs in quality assurance while simultaneously boosting agent productivity and securing business figures through better CX.

Still doubtful if Upbe software is the right fit for you? Connect with our customer support staff at (661) 384-7070 for further guidance.

Upbe Features

Speech Analytics

This feature analyzes 100% of call center interactions to ensure service quality. By identifying trends and key insights, it helps improve customer experience, optimize agent performance, and reduce operational costs.

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Quality Management

The software automates quality audits across all calls, eliminating human bias. It ensures compliance, enhances customer experience, and lowers costs by providing consistent and accurate evaluations of interactions.

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Process Automation

This feature automates repetitive tasks like call tagging, disclaimer verification, and contract validation. By reducing manual work, it saves time, lowers operational costs, and allows agents to focus on higher-value activities.

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Omnichannel

Upbe allows customers to interact through their preferred channels while maintaining consistent conversations. This ensures seamless communication, improves satisfaction, and strengthens engagement across multiple touchpoints.

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AI Agents

This feature leverages artificial intelligence to assist agents in real time. It provides guidance, suggestions, and automated support, helping improve performance, reduce errors, and enhance overall customer interactions.

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Pros And Cons of Upbe

A quick look at Upbe's strengths and weaknesses to
help you decide if it's the right fit

Pros

Team support is always available, helpful, and improves workflows
Tool easily adapts, integrates, and increases operational efficiency
Provides visibility, training, and immediate answers for all departments
Translates audios to text, enabling detailed quality reviews
Differentiates advisor and customer interactions for accurate evaluations

Cons

No tool for coordinators to upload their monitoring results
Automation for exporting reports is still not fully available
Cannot revert to starting point during audits in platform
Language improvement features are not fully autonomous yet

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Frequently Asked Questions

Quick answers to common questions to help you better understand the product, features, and services.

Does Upbe software have a mobile app?

Upbe focuses on cloud-based call center audio analysis. No dedicated mobile app is confirmed, though the web platform is likely mobile-responsive.

Does Upbe software offer an API?

No, Upbe does not currently offer a public API for direct external integration.

What other apps does Upbe software integrate with?

The software supports integration with multiple systems and platforms, including Microsoft Teams, Salesforce, and Zoho.

What types of pricing plans does Upbe software offer?

Upbe offers custom-quoted pricing based on the unique operational scale and specific feature requirements of the customer, whether an SME or a large corporation. You must request a personalized Upbe price quote.

What level of support does Upbe software offer?

Upbe, now Numintec Speech Analytics, offers support via email and phone.

Who are the typical users of Upbe software?

The typical users include Call Center Quality Managers, Sales Managers, Operations Directors, and Customer Experience (CX) Leaders who are responsible for improving agent performance, reducing costs, and enhancing customer satisfaction.

What language does Upbe software support?

Upbe supports Portuguese, English, and Hindi.