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Overview
Vergic Engage provides digital-first customer engagement through chat, chatbots, video, and co-browsing. Although setup may require coordination, it offers quick configuration, secure visitor authentication, and advanced collaboration tools for agents. All in all, it helps keep customers in a digital context rather than forcing them offline.
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Starting Price
Custom
Vergic Specifications
- Live Chat
- Omnichannel Support
- CRM Integration
- Analytics And Reporting
What Is Vergic?
Vergic Engage is a digital-first customer engagement platform for customer service, sales, and marketing teams that keeps customer interactions in-channel. It provides live web chat and chatbots to resolve inquiries without forcing customers offline, an engagement rule engine to segment visitors and trigger timely outreach, and workforce management tools to allocate agent skills and speed case resolution. This approach addresses abandonment, slow resolutions, and missed sales opportunities effectively.
Vergic Pricing
The software offers the following plans:
- Co-browsing: €35/user/month
- Advanced Chat: €50/user/month
- Digital Engagement: €70/user/month
- Chatbots: €0.18/dialogue
The implementation fee is €800 for the first two plans, while it starts at €3,000 for the last two plans.
Disclaimer: The pricing is subject to change.
Vergic Integrations
The platform integrates with several third-party applications and systems, such as:
- Salesforce
- Sugar CRM
- SAP
- Facebook Messenger
- Responza
Who Is Vergic For?
Vergic is well-suited for a wide range of industries and sectors, including:
- Financial and insurance services
- Retail
- High tech
- Travel and hospitality
- Public sector
Is Vergic Right For You?
Many organizations lose customers when inquiries force visitors offline or when site visitors abandon purchases. Vergic keeps interactions in a digital context with chat, video, and scheduled web meetings. Its engagement rule engine and secure authentication to route requests to the best channel and agent also offer value. An IBM Registered Business Partner, its deployment options include cloud, on-premises, or dedicated hosting.
Still doubtful if Vergic software is the right fit for you? Connect with our customer support staff at (661) 384-7070 for further guidance.
Vergic Features
Phone And Digital Integration
One of the key Vergic features, this capability connects ongoing phone calls or site visitors to a shared agent-assisted web session. Customers are visually guided through web processes, and documents can be highlighted and shared.
Webform Process Assistance
With this feature, visitors receive guidance in completing web forms. The agent can read entered data and highlight areas or errors without reloading or submitting the page, making the process smoother and reducing potential mistakes.
Canned Response Management
The software allows pre-defined standard chat messages to be defined, used, and sent during chat dialogs. Messages can be configured per skill group and case type, supporting more organized and effective case management.
Advanced Chat Tools
The platform offers in-page, highly customizable, and device-independent chat widgets and contact banners. An advanced agent-assisted chat tool supports handling high-volume chat requests efficiently, ensuring smoother communication and faster response management for visitors.
Pros And Cons of Vergic
Pros
Engages visitors proactively based on behavior
Keeps all customer interactions in-channel
Handles live web chat and messaging
Cons
Feature compatibility can vary across categories
Occasional downtime may disrupt operations
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Frequently Asked Questions
What language does Vergic support?
The software supports multiple languages, including English.
Who are the typical users of Vergic?
Vergic is well-suited for a wide range of industries and sectors, which include financial and insurance services, retail, high tech, travel and hospitality, and the public sector.
What level of support does Vergic offer?
The platform provides support via email, phone, and Facebook Messenger.
What types of Vergic price plans are available?
The software offers several plans, including Co-browsing (€35/user/month), Advanced Chat (€50/user/month), Digital Engagement (€70/user/month), and Chatbots (€0.18/dialogue). The implementation fee is €800 for the first two plans, while it starts at €3,000 for the last two plans. Contact us to request a personalized Vergic cost quote based on your institution's requirements.
Does Vergic have a mobile app?
No, Vergic does not offer a mobile app.
Does Vergic offer an API?
Yes, Vergic offers APIs.
What other apps does Vergic integrate with?
The platform integrates with several third-party applications and systems, including Salesforce, Sugar CRM, SAP, Facebook Messenger, and Responza.