Vergic: Pricing, Free Demo & Features

Name: Vergic
Rating: 4 (1 reviews)

Last Updated Aug 21, 2026

Overview

Vergic Engage provides digital-first customer engagement through chat, chatbots, video, and co-browsing. Although setup may require coordination, it offers quick configuration, secure visitor authentication, and advanced collaboration tools for agents. All in all, it helps keep customers in a digital context rather than forcing them offline.

Overall Rating

Based on 1 users reviews

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Rating Distribution

Positive

100%

Neutral

Negative

Starting Price

Custom

Vergic Specifications

Live Chat
Omnichannel Support
CRM Integration
Analytics And Reporting
Call Center Management
Customer Profiles
Queue Management
Phone Support
Automated Responses And Chatbots
Ticket Management

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What Is Vergic?

Vergic Engage is a digital-first customer engagement platform for customer service, sales, and marketing teams that keeps customer interactions in-channel. It provides live web chat and chatbots to resolve inquiries without forcing customers offline, an engagement rule engine to segment visitors and trigger timely outreach, and workforce management tools to allocate agent skills and speed case resolution. This approach addresses abandonment, slow resolutions, and missed sales opportunities effectively.

Vergic Pricing

The software offers the following plans:

Co-browsing: €35/user/month
Advanced Chat: €50/user/month
Digital Engagement: €70/user/month
Chatbots: €0.18/dialogue

The implementation fee is €800 for the first two plans, while it starts at €3,000 for the last two plans.

Request a personalized Vergic pricing quote for your business today.

Disclaimer: The pricing is subject to change.

Vergic Integrations

The platform integrates with several third-party applications and systems, such as:

Salesforce
Sugar CRM
SAP
Facebook Messenger
Responza

Book a free Vergic demo to learn more about the integration arrangements.

Who Is Vergic For?

Vergic is well-suited for a wide range of industries and sectors, including:

Financial and insurance services
Retail
High tech
Travel and hospitality
Public sector

Is Vergic Right For You?

Many organizations lose customers when inquiries force visitors offline or when site visitors abandon purchases. Vergic keeps interactions in a digital context with chat, video, and scheduled web meetings. Its engagement rule engine and secure authentication to route requests to the best channel and agent also offer value. An IBM Registered Business Partner, its deployment options include cloud, on-premises, or dedicated hosting.

Still doubtful if Vergic software is the right fit for you? Connect with our customer support staff at (661) 384-7070 for further guidance.

Vergic Features

Phone And Digital Integration

One of the key Vergic features, this capability connects ongoing phone calls or site visitors to a shared agent-assisted web session. Customers are visually guided through web processes, and documents can be highlighted and shared.

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Webform Process Assistance

With this feature, visitors receive guidance in completing web forms. The agent can read entered data and highlight areas or errors without reloading or submitting the page, making the process smoother and reducing potential mistakes.

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Canned Response Management

The software allows pre-defined standard chat messages to be defined, used, and sent during chat dialogs. Messages can be configured per skill group and case type, supporting more organized and effective case management.

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Advanced Chat Tools

The platform offers in-page, highly customizable, and device-independent chat widgets and contact banners. An advanced agent-assisted chat tool supports handling high-volume chat requests efficiently, ensuring smoother communication and faster response management for visitors.

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Pros And Cons of Vergic

A quick look at Vergic's strengths and weaknesses to
help you decide if it's the right fit

Pros

Engages visitors proactively based on behavior
Keeps all customer interactions in-channel
Handles live web chat and messaging

Cons

Feature compatibility can vary across categories
Occasional downtime may disrupt operations

Vergic Reviews

Insights from real users on Vergic’s features,
performance, and overall experience.

Total 1 reviews

All reviews are from verified customers

Rating Distribution

Stars

100%

Stars

Share your experience

John G.

Accounting, N/A employees

4.0

July 2021

“Customer service partner”

Pros

Right from the start, the platform feels very user-friendly and it's clearly built by operational experts who really understand customer service. The chatbot is easy to work with and both development and deployment are simple to manage. On top of that, the account management is excellent--the team genuinely collaborates with you and feels like a valued partner.

Cons

There's really nothing lacking at the moment although there are several enhancements that could make the product even better.

Rating Distribution

Ease of use

Value for money

Customer Support

Functionality

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Frequently Asked Questions

Quick answers to common questions to help you better understand the product, features, and services.

Does Vergic offer an API?

Yes, Vergic offers APIs.

Who are the typical users of Vergic?

Vergic is well-suited for a wide range of industries and sectors, which include financial and insurance services, retail, high tech, travel and hospitality, and the public sector.

Does Vergic have a mobile app?

No, Vergic does not offer a mobile app.

What other apps does Vergic integrate with?

The platform integrates with several third-party applications and systems, including Salesforce, Sugar CRM, SAP, Facebook Messenger, and Responza.

What level of support does Vergic offer?

The platform provides support via email, phone, and Facebook Messenger.

What language does Vergic support?

The software supports multiple languages, including English.

What types of Vergic price plans are available?

The software offers several plans, including Co-browsing (€35/user/month), Advanced Chat (€50/user/month), Digital Engagement (€70/user/month), and Chatbots (€0.18/dialogue). The implementation fee is €800 for the first two plans, while it starts at €3,000 for the last two plans. Contact us to request a personalized Vergic cost quote based on your institution's requirements.