Verint Messaging

Pros

This application makes it much easier to manage customer feedback coming from both our website and our social media accounts. It helps us gather responses in one place and analyze our brand reputation more effectively.

Cons

The downside is that the software is not very flexible. It mainly works for responding to messages that come into the inbox and tracking customer engagement but it does not offer analytics reports that can be generated from the system.

Pros

Managing customer feedback with Conversocial has been a really positive experience. The platform is very user-friendly and it offers much more than basic messaging. It's a helpful option for social listening and keeping track of brand reputation and the analytics and automation tools are especially strong. It also supports multiple channels and scales fairly well as needs grow.

Cons

It does need frequent updates and new features on a regular basis and the pricing is on the expensive side.

Pros

Their tracking system has been really useful especially since it keeps a full record of all previous contact calls. The keyword search tool is another feature I've appreciated a lot.

Cons

A mobile app would make a big difference for me especially when I'm traveling and need to handle more calls on the go. I also felt the pricing was a bit steep for a small business.