Virima Reviews

Pros

What first attracted us was the great CMDB and discovery toolkit but after deployment the business rules engine became the feature that stood out most. It is flexible and capable and we have rarely found a use case it could not handle. We even managed the loss of two frontline team members during a reduction in force by using the business rules engine to create AI-based ticket routing.

Cons

The forms are not WYSIWYG so it sometimes takes a bit of rearranging to place items exactly where you want them on the page. The system also follows a fairly self-contained design approach so while sending emails or alerts to your company email is possible, it is not the default behavior.

Pros

I keep coming back to it because of the mix of useful business rules, filtering the CMDB and how easy the system is to use overall.

Cons

At times the UI feels difficult to navigate. I also wish I could customize column widths and there's no way to handle database administration or backend tasks directly from the application.

Pros

Working closely with the implementation team helped us configure the product to track and alert us about hardware and software end-of-life dates. This has made us much more proactive and gives us better visibility into when assets need replacement. We can now plan equipment purchases before expiration instead of dealing with them at the last minute.

Cons

I honestly don't have anything I dislike about the software.

Pros

From the day we deployed it, things moved quickly and we were up and running almost immediately. The system is also easy to use and the CMDB information is available to regular users without needing advanced knowledge of boolean operators or complex reporting. Technical support has been excellent too. Whenever we need help they respond quickly and go the extra mile to make sure the issue is fully resolved. Overall, I have been very impressed.

Cons

Nothing comes to mind. As mentioned the application was easy to learn and had a very gentle learning curve.

Pros

The self-managing socially intelligent discovery technology is what impressed me most. The algorithms and engines have been better than other products I have worked with. With my background in discovery and ITAM and experience speaking at conferences, I have spent a lot of time evaluating tools for different customers. I have consistently needed a solution that can keep finding and recording changes across an environment while maintaining CI relationships and dependencies. I also needed a separate CMDB to create a baseline and keep CI data clean, along with a place for application dependency maps, business service maps and infrastructure, communications and network topology views. This product handles all of those needs well. Reporting is another major requirement for my clients and it performs very well there too. The dashboards, KPIs and reporting tools are mature and consistently valued by my clients. Customer service is another major benefit beyond the product itself. Whenever I have questions or need help with custom probes the team responds quickly.

Cons

Managing and accessing an instance through a browser takes a little time to get comfortable with but it is still a real advantage to be able to manage a customer's instance from a phone. For example, if you forgot to start a scan, you can simply log in on your phone and launch it.

Pros

Overall, this has been a great product for us, with a wide range of features and a team that is engaged and truly wants to help us succeed.

Cons

No major complaints. Like with any product, I do have a few feature requests and the team seems open and responsive to that feedback. The only thing I'd like is a bit more visibility into product management priorities so we can better understand where those requests stand.

Pros

From the beginning the system has been very easy for me to use and the project management features are excellent too.

Cons

As we continue using it more, we may be able to identify a few areas for improvement.

Pros

The business map view is what makes this product stand out for me. I can see an entire system and all its connections, including port numbers and expand the view across multiple hops. Having that kind of dynamic view of business systems is very useful when troubleshooting problems or understanding how planned changes could affect things.

Cons

Sometimes the interface feels a little dull. If the overall look and feel were polished a bit more the user experience would be better.

Pros

Installation went smoothly and we were able to start using the software right away. Setting up the ServiceNow integration was also quick and easy.

Cons

It does not support monitoring older Intermec scanners but that limitation comes from the Intermec product itself.

Pros

Right away, I was impressed by how well it scans an internal network and finds all the connected devices. The Business Service Maps are also very useful for showing how different endpoints communicate with one another.

Cons

Scanning process can be quite slow and the time it takes tends to vary.