Virima
Last Updated
Overview
Virima provides intelligent configuration management for database automation and IT asset management, delivering configuration clarity to enhance customer service operations. While accessing and managing the software via browser takes time to learn, the platform’s comprehensive features offer a notably high return on investment.
Virima Specifications
- Analytics And Reporting
- Escalation Management
- Knowledge Base
- SLA Management
Virima Features
Autonomic Social Discovery (ASD)
Virima software automates human intelligence gathering to enrich the IT asset inventory, closing knowledge gaps that automated discovery tools cannot address. It ensures asset data completeness for critical details such as ownership, lifecycle status, and business criticality, thereby improving collaboration among IT teams.
Service Mapping
This tool delivers automated, dynamic visual maps of IT business services, outlining application and infrastructure dependencies. By identifying stakeholders and potential risks, service mapping reduces mean time to recovery (MTTR) and maximizes the value of the CMDB.
IT Asset Management (ITAM)
Virima features full-lifecycle ITAM for hardware and software assets, ensuring optimal cost control by identifying and reclaiming underutilized resources. The platform strengthens audit-proof compliance with licensing, financial governance, and security reporting, streamlining incident resolution and tracking.
IT Asset Discovery
The platform offers flexible agentless and agent-based scanning to discover on-premise, remote, and cloud resources across hybrid IT environments. It identifies thousands of physical and virtual assets, configurations, and installed software, automatically populating a trustworthy CMDB.
Virima Visual Impact Display (ViVID)
The system transforms standard service maps into an operational heads-up display by overlaying current ITSM incidents, changes, and vulnerability data. It simplifies complex relationships, enabling visual change management and agile incident response, reducing the risk of service disruption.
Pros And Cons of Virima
Pros
Automates smart discovery
Provides mature KPI insights
Enables strong AI routing setup
Cons
Forms need extra layout fixes
Email alerts need manual setup
Virima Reviews
Total 10 reviews
4.8
All reviews are from verified customers
Rating Distribution
5
Stars80%
4
Stars20%
3
Stars0%
2
Stars0%
1
Stars0%
Share your experience
Telecommunications, N/A employees
More than a year
“Automation handles the workload”
Pros
What first attracted us was the great CMDB and discovery toolkit but after deployment the business rules engine became the feature that stood out most. It is flexible and capable and we have rarely found a use case it could not handle. We even managed the loss of two frontline team members during a reduction in force by using the business rules engine to create AI-based ticket routing.
Cons
The forms are not WYSIWYG so it sometimes takes a bit of rearranging to place items exactly where you want them on the page. The system also follows a fairly self-contained design approach so while sending emails or alerts to your company email is possible, it is not the default behavior.
Rating Distribution
Ease of use
7
Value for money
9
Customer Support
9
Functionality
7
Telecommunications, N/A employees
More than a year
“Comprehensive business rules”
Pros
I keep coming back to it because of the mix of useful business rules, filtering the CMDB and how easy the system is to use overall.
Cons
At times the UI feels difficult to navigate. I also wish I could customize column widths and there's no way to handle database administration or backend tasks directly from the application.
Rating Distribution
Ease of use
7
Value for money
9
Customer Support
9
Functionality
9
Banking, N/A employees
Less than 6 months
“Strategic asset replacement planning”
Pros
Working closely with the implementation team helped us configure the product to track and alert us about hardware and software end-of-life dates. This has made us much more proactive and gives us better visibility into when assets need replacement. We can now plan equipment purchases before expiration instead of dealing with them at the last minute.
Cons
I honestly don't have anything I dislike about the software.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
10
Functionality
10
Frequently Asked Questions
What types of pricing plans does Virima offer?
The platform offers four pricing plans: SMB ($15,900/year), Professional (custom pricing), Corporate (custom pricing), and Enterprise (custom pricing). Get a personalized Virima cost today.
What other apps does Virima integrate with?
Virima integrates with Hornbill, AWS, Xurrent, Ivanti, Cherwell, ServiceNow HR, and Jira Service Management.
What language does Virima support?
Virima supports the English language.
Does Virima offer an API?
Yes, Virima offers an API.
Does Virima have a mobile app?
No, Virima does not offer a mobile app.
What level of support does Virima offer?
Virima provides form submission and online chat support options.
Who are the typical users of Virima?
Virima software caters to professionals working in telecommunications, banking, healthcare, and information technology.