Virtual Agent: Pricing, Free Demo & Features

Last Updated Mar 6, 2026

Overview

Virtual Agent is an extensive escalation management tool that offers AI-driven virtual assistance to deliver around-the-clock self-service and instant responses on preferred customer channels. While the platform operations may take some time during extensive load, it provides conversation continuity and intelligent escalation to live agents.

Be the first one to leave a review!

No review found

Starting Price

Custom

Virtual Agent Specifications

Omnichannel Support
Escalation Management
Self-Service Portal
Knowledge Base
Ticket Management
Live Chat
CRM Integration
Canned Responses
Analytics and Reporting
Customer Feedback Surveys

View All Specifications

What Is Virtual Agent?

Virtual Agent is a cloud-based bot solution development platform that offers a conversational digital assistant to automate customer interactions using AI across websites, phones, and messaging channels. It provides fast answers to common questions and tasks by retrieving knowledge base and business system content. The platform maintains context throughout the engagement and directs complex issues to live agents when necessary. It also provides proactive support with push notifications and intent-driven responses to keep customers informed.

Virtual Agent Pricing

Virtual Agent pricing varies according to different business requirements. Get a Virtual Agent price customized to your business requirements and budget.

Virtual Agent Integrations

The vendor has not provided details about third-party integrations for this software. Schedule a Virtual Agent demo to learn more about the software capabilities.

Who Is Virtual Agent For?

Virtual Agent is suitable for the following professionals:

Customer support agents
Consultants

Is Virtual Agent Right For You?

Virtual Agent software is suitable for businesses aiming to enhance customer self-service and reduce reliance on phone or email support. It provides conversational digital support that handles inquiries at any time and streamlines repetitive tasks. The platform also facilitates escalation to human agents while retaining conversation context for a smoother customer experience.

Still not sure if Virtual Agent is right for you? Contact our customer helpline at (661) 384-7070 for further guidance.

Virtual Agent Features

Conversational AI

Virtual Agent provides conversational responses that interpret customer language and deliver relevant answers without live assistance. It personalizes self-service interactions 24/7 across digital channels like website chat and messaging.

See How It Works

Escalation To Live Agents

The software delivers seamless escalation paths when encounters exceed the assistant’s scope. It transfers conversation context, so that live agents can continue without redundancy. The platform also supports routing to human agents only when necessary, controlling the contact center workload.

See How It Works

Proactive Engagement

The system features proactive engagement capabilities such as push notifications to keep users informed. It sends automated alerts to reduce the need for user-initiated follow-ups and supports preempting routine queries with timely informational messages.

See How It Works

Pros And Cons of Virtual Agent

A quick look at Virtual Agent's strengths and weaknesses to
help you decide if it's the right fit

Pros

Automates repetitive customer tasks
Delivers conversational responses in customer language
Offers AI learning for improved responses
Provides efficient task handling for common queries

Cons

It may offer limited mobile app accessibility
Advanced features may initially overwhelm users

Virtual Agent Reviews

Insights from real users on Virtual Agent’s features,
performance, and overall experience.

No reviews yet!

Be the first to review this product

Frequently Asked Questions

Quick answers to common questions to help you better understand the product, features, and services.

What other apps does Virtual Agent integrate with?

The vendor has not provided details about third-party integrations for this software.

Does Virtual Agent have a mobile app?

No, Virtual Agent does not offer a mobile app.

Does Virtual Agent offer an API?

No, Virtual Agent does not offer an API.

Who are the typical users of Virtual Agent?

The typical users of Virtual Agent include professionals like customer support agents and consultants.

What language does Virtual Agent support?

Virtual Agent software supports English language only.

What types of pricing plans does Virtual Agent offer?

The vendor offers customized pricing plans according to different business needs. Get a customized Virtual Agent cost breakdown for your business today.

What level of support does Virtual Agent offer?

Virtual Agent offers support through phone number and form submission.