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Overview
Virtual Assist software transforms field service by enabling instant, app-free video connections between experts and customers, drastically reducing travel time and operational costs. Despite a reliance on mobile network quality, the platform’s ability to generate secure, geo-located reports instantly makes it an indispensable tool for accelerating claims and inspections.
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Starting Price
Custom
Virtual Assist Specifications
Live Chat
Omnichannel Support
CRM Integration
Analytics and Reporting
What Is Virtual Assist?
Virtual Assist is a specialized video collaboration platform designed to streamline remote inspections, claims assessments, and field support. It requires no app downloads; users connect instantly via a secure SMS link, transforming their smartphone into a live streaming device. This software allows businesses to see exactly what their customers or technicians see in real-time, facilitating faster decision-making and reducing the need for costly physical site visits. It is particularly effective for industries like insurance and utilities, where ‘truck rolls’ are expensive and time-consuming. By enabling virtual triage, organizations can verify issues, assess damage, and guide field teams remotely.
Virtual Assist Pricing
Virtual Assist Integrations
Who Is Virtual Assist For?
Virtual Assist is ideal for a wide range of industries and sectors, including:
- Insurance
- Construction
- Utilities
- Real estate
Is Virtual Assist Right For You?
If your organization struggles with high operational costs due to frequent site visits or delays in claims processing, Virtual Assist offers a compelling solution. Its standout capability is frictionless, app-free connection which ensures high adoption rates among non-technical customers. By providing a secure, geo-verified visual link, it empowers teams to diagnose issues remotely with the precision of being onsite. Whether you need to assess storm damage, triage a water leak, or conduct a remote property inspection, the platform’s feature set is designed to deliver a high Return on Investment (ROI) by slashing travel time and accelerating resolution.
Are you still not sure about Virtual Assist and need expert advice to make an informed decision? Reach out to us at (661) 384-7070 now.
Virtual Assist Features
Users can initiate a Virtual Assist video call by simply sending an SMS text message to the customer or technician. The recipient clicks a secure link to begin streaming immediately via their mobile browser, eliminating the friction of app store downloads and login credentials.
The platform ensures that every session automatically captures and logs the GPS coordinates of the remote device. This feature provides irrefutable proof of location, which is critical for insurance claims and asset inspections to ensure the footage corresponds to the correct property address.
The system streamlines administrative work by automatically generating comprehensive reports after each session. These documents compile all captured images, session notes, and time-stamps into a branded PDF file, ready for storage or sharing with stakeholders immediately upon call completion.
Agents can capture high-resolution photos and videos remotely during the live stream. All media and data are stored securely with full encryption, ensuring compliance with data sovereignty laws and maintaining a rigorous audit trail for regulatory purposes.
