Virtual Assist: Pricing, Free Demo & Features

Last Updated Feb 11, 2026

Overview

Virtual Assist software transforms field service by enabling instant, app-free video connections between experts and customers, drastically reducing travel time and operational costs. Despite a reliance on mobile network quality, the platform’s ability to generate secure, geo-located reports instantly makes it an indispensable tool for accelerating claims and inspections.

Be the first one to leave a review!

No review found

Starting Price

Custom

Product Snapshot

Virtual Assist Specifications

Live Chat
Omnichannel Support
CRM Integration
Analytics and Reporting
Customer Feedback Surveys
Escalation Management
Call Center Management
Customer Profiles
Queue management
Phone support

View All Specifications

What Is Virtual Assist?

Virtual Assist is a specialized video collaboration platform designed to streamline remote inspections, claims assessments, and field support. It requires no app downloads; users connect instantly via a secure SMS link, transforming their smartphone into a live streaming device. This software allows businesses to see exactly what their customers or technicians see in real-time, facilitating faster decision-making and reducing the need for costly physical site visits. It is particularly effective for industries like insurance and utilities, where ‘truck rolls’ are expensive and time-consuming. By enabling virtual triage, organizations can verify issues, assess damage, and guide field teams remotely.

Virtual Assist Pricing

The Virtual Assist pricing is personalized to users’ varying requirements. Get in touch with us to get a customized Virtual Assist cost quote.

Virtual Assist Integrations

The vendor has not listed any available third-party integrations for this software. Request a free Virtual Assist demo to understand its features and potential compatibility.

Who Is Virtual Assist For?

Virtual Assist is ideal for a wide range of industries and sectors, including:

Insurance
Construction
Utilities
Real estate

Is Virtual Assist Right For You?

If your organization struggles with high operational costs due to frequent site visits or delays in claims processing, Virtual Assist offers a compelling solution. Its standout capability is frictionless, app-free connection which ensures high adoption rates among non-technical customers. By providing a secure, geo-verified visual link, it empowers teams to diagnose issues remotely with the precision of being onsite. Whether you need to assess storm damage, triage a water leak, or conduct a remote property inspection, the platform’s feature set is designed to deliver a high Return on Investment (ROI) by slashing travel time and accelerating resolution.

Are you still not sure about Virtual Assist and need expert advice to make an informed decision? Reach out to us at (661) 384-7070 now.

Virtual Assist Features

App-Free Video Streaming

Users can initiate a Virtual Assist video call by simply sending an SMS text message to the customer or technician. The recipient clicks a secure link to begin streaming immediately via their mobile browser, eliminating the friction of app store downloads and login credentials.

See How It Works

Geo-Location Verification

The platform ensures that every session automatically captures and logs the GPS coordinates of the remote device. This feature provides irrefutable proof of location, which is critical for insurance claims and asset inspections to ensure the footage corresponds to the correct property address.

See How It Works

Automated PDF Reporting

The system streamlines administrative work by automatically generating comprehensive reports after each session. These documents compile all captured images, session notes, and time-stamps into a branded PDF file, ready for storage or sharing with stakeholders immediately upon call completion.

See How It Works

Media Capture

Agents can capture high-resolution photos and videos remotely during the live stream. All media and data are stored securely with full encryption, ensuring compliance with data sovereignty laws and maintaining a rigorous audit trail for regulatory purposes.

See How It Works

Pros And Cons of Virtual Assist

A quick look at Virtual Assist's strengths and weaknesses to
help you decide if it's the right fit

Pros

Geo-location prevents fraudulent claims data
Significantly reduces fleet carbon emissions
No app download required for users

Cons

Heavily dependent on mobile network quality
Video streaming drains device battery quickly

Virtual Assist Reviews

Insights from real users on Virtual Assist’s features,
performance, and overall experience.

No reviews yet!

Be the first to review this product

Frequently Asked Questions

Quick answers to common questions to help you better understand the product, features, and services.

Who are the typical users of Virtual Assist?

Businesses across various industries, including real estate, construction, insurance, and utilities, benefit from Virtual Assist features.

Does Virtual Assist offer an API?

Yes, Virtual Assist software provides an API.

Does Virtual Assist have a mobile application?

No, it does not offer a mobile app.

What other apps does Virtual Assist integrate with?

The vendor has not disclosed any third-party integrations for this software.

What language does Virtual Assist support?

The platform is primarily available in English.

What types of pricing plans does Virtual Assist offer?

The platform’s pricing is customized according to each user’s unique needs. You can also request a personalized Virtual Assist price quote now.

What level of support does Virtual Assist offer?

The software offers email support.