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Overview
Visual Assistance is an extensive customer service platform that offers real-time video streaming and browser-based screen-sharing to accelerate remote diagnosis and reduce on-site visits. While the platform’s performance can be slow under extensive load, its SMS initiation and annotation tools improve customer satisfaction and shorten resolution time.
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Starting Price
Custom
Visual Assistance Specifications
Live Chat
Automated Responses And Chatbots
Ticket Management
Omnichannel Support
What Is Visual Assistance?
Visual Assistance is a cloud-based customer service platform that transforms customer support and field service by enabling live camera streaming, browser screen sharing, voice chat, and instant messaging to inspect equipment and guide troubleshooting remotely. Its initiation via SMS links eliminates app installs and speeds session start. The platform’s snapshot annotation, session snapshots, and a usage dashboard capture visual evidence and operational metrics to improve first-contact resolution and reduce travel overhead.
Visual Assistance Pricing
Visual Assistance Integrations
Visual Assistance software integrates with a wide range of apps, including:
- IBM
Microsoft Azure - Google Cloud
- Alibaba Cloud
- Bitsight
- Cybersixgill
- Blackpanda
Who Is Visual Assistance For?
Visual Assistance is suitable for the following sectors:
- Field service and maintenance
- Manufacturing and production
- Construction and engineering
- IT and telecom
- Insurance
- Training and development
- Quality assurance and inspection
Is Visual Assistance Right For You?
Visual Assistance software is suitable for businesses aiming to cut on-site visits and speed up technical resolution through visual collaboration. Its live camera streaming and co-browsing enable precise remote diagnosis and step-by-step guidance, reducing downtime. The platform’s annotation tools and session snapshots provide auditable visual records.
Still not sure if Visual Assistance is right for you? Contact our customer helpline at (661) 384-7070 for further guidance.
Visual Assistance Features
Visual Assistance allows users to invite customers to join a ‘Visual Assistance’ session via SMS with a single click. This approach removes barriers to entry and enables immediate collaboration across devices.
The software streams real-time video from the customer’s mobile device to provide visual context for troubleshooting. Its live camera feeds allows agents to see equipment status and configurations exactly as the customer sees them.
The system enhances remote sessions with clear, real-time voice communication to guide customers through procedures. Its voice chat enables natural spoken instructions that shorten resolution time compared to lengthy typed explanations.
The system enables quick text exchanges during sessions for links, updates, and step-by-step instructions. Its instant messaging supports situations where voice is impractical or when short clarifications are needed.
