Visual Assistance
Last Updated
Overview
Visual Assistance is an extensive customer service platform that offers real-time video streaming and browser-based screen-sharing to accelerate remote diagnosis and reduce on-site visits. While the platform’s performance can be slow under extensive load, its SMS initiation and annotation tools improve customer satisfaction and shorten resolution time.
Visual Assistance Specifications
- Live Chat
- Automated Responses And Chatbots
- Ticket Management
- Omnichannel Support
Visual Assistance Features
SMS Invitation
Visual Assistance allows users to invite customers to join a ‘Visual Assistance’ session via SMS with a single click. This approach removes barriers to entry and enables immediate collaboration across devices.
Live Camera Streaming
The software streams real-time video from the customer’s mobile device to provide visual context for troubleshooting. Its live camera feeds allows agents to see equipment status and configurations exactly as the customer sees them.
Voice Chat
The system enhances remote sessions with clear, real-time voice communication to guide customers through procedures. Its voice chat enables natural spoken instructions that shorten resolution time compared to lengthy typed explanations.
Instant Messaging
The system enables quick text exchanges during sessions for links, updates, and step-by-step instructions. Its instant messaging supports situations where voice is impractical or when short clarifications are needed.
Pros And Cons of Visual Assistance
Pros
Offers browser-based sessions
Enhances snapshot capture with annotation tools
Reduces on-site visits and operational costs
Provides a dashboard with usage and session analytics
Cons
Updates may slow down implementation time
Extensive capabilities may initially overwhelm users
Visual Assistance Reviews
Total 1 reviews
5
All reviews are from verified customers
Rating Distribution
5
Stars100%
4
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3
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2
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1
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Share your experience
Information Services, N/A employees
“Effortless setup”
Pros
Right from the start the product has been excellent. It connects quickly, is very easy to use and the video quality is clear especially considering the price.
Cons
Main thing I'm still hoping for is integration with my current CRM.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
9
Functionality
8
Frequently Asked Questions
What types of pricing plans does Visual Assistance offer?
The vendor offers customized pricing plans according to different business needs. Get a customized Visual Assistance cost breakdown for your business today.
Does Visual Assistance offer an API?
Yes, Visual Assistance does offer an API.
What language does Visual Assistance support?
Visual Assistance software supports English language only.
Does Visual Assistance have a mobile app?
No, Visual Assistance does not offer a mobile app.
What other apps does Visual Assistance integrate with?
Visual Assistance software integrates with a wide range of apps, including IBM, Microsoft Azure, Google Cloud, Alibaba Cloud, Bitsight, Cybersixgill, and Blackpanda.
Who are the typical users of Visual Assistance?
The typical users of Visual Assistance include sectors like field service and maintenance, manufacturing and production, construction and engineering, IT and telecom, insurance, training and development, and quality assurance and inspection.
What level of support does Visual Assistance offer?
Visual Assistance offers support through email, phone number, and form submission.