WAM Software Reviews

“Trusted partner for years”

Pros

For the past 15 years, they've continued to meet everything we need in the waste management industry. Their dependability, industry knowledge and dedication to service have made them a truly valuable partner for our business.

Cons

Even with the time zone difference, their responsiveness was outstanding and never caused any problems. They were always available to help without delay and on top of that, they were genuinely pleasant to work with. Their professionalism and reliability made every interaction productive and hassle-free.

“Smooth billing process”

Pros

Coming from both a larger waste hauling operation and now working with portable toilets and roll-off dumpsters, I've been able to use this software in a lot of different ways and it fits both types of businesses really well. It consistently helps keep things more organized and productive. Their one-step billing feature is especially useful and I honestly don't think most other companies have anything comparable. Anytime I've assumed something wasn't included, it usually turned out to be me forgetting the right way to do it.

Cons

Only downside is the time difference since they're in Reno and I'm in Connecticut.

“Reliable support that delivers”

Pros

Using this has been easy from day one. It's reliable, the support is excellent and the team consistently goes above and beyond to make sure we're taken care of. Thank you.

Cons

The only challenge was the initial setup and that was really more about us being completely new to this type of industry-specific software than an actual issue with the product. We didn't know much at the time but the IT team came on-site and got everything up and running for us over 20 years ago.

“perfect fit for our needs”

Pros

Getting this software up and running was simple and using it day to day has been just as easy. It covers everything we need it to do.

Cons

There have been occasional routing issues and there was one instance where data was not saved. It doesn't happen often but it has occurred before.

“great tool”

Pros

Easy to use tool and using it day to day has been just as simple. It handles everything our business needs without creating extra hassle.

Cons

Routing side still falls short though and it isn't very user-friendly compared with the rest of the software.

“Fantastic support and texting”

Pros

One of the best parts of this software is the outstanding customer service. The system is very user-friendly and it comes with plenty of standard reports along with the option to create customized ones. I also really appreciate the newer text messaging feature for customers. I've gotten much better responses from sending a text than from leaving voicemails.

Cons

There really isn't anything that stands out to me as a downside with this software.

“Simple routing and quick learning”

Pros

It was very quick to learn and using it day to day feels easy. The routing system is especially simple to work with.

Cons

I don't have any complaints and haven't come across anything I dislike about this software.

“weak support”

Pros

The reports can be customized but only if tech support creates them for you.

Cons

There is far too much room for mistakes in this program, the tech support is not very helpful, route processing takes around three hours and the handheld devices are nearly useless.