WAM Software
Last Updated
Overview
WAM Software is a premier customer service platform designed specifically to help waste haulers build stronger, more transparent relationships with their clients. While its comprehensive reporting suite and multi-layered billing options can overwhelm new staff, the platform’s ability as a "single source of truth" for customer history is unmatched.
WAM Software Specifications
- Customer Profiles
- Self-Service Portal
- Automated Responses And Chatbots
- Email Management
WAM Software Features
One-Key Billing Automation
This core feature allows haulers to execute complex billing cycles for any customer group with a single action. It supports unlimited billing options, including hauling fees, landfill costs, and over-tonnage penalties, significantly reducing the manual labor required for monthly invoicing.
WAM Automated Call Center
Integrated within the Web Services package, this tool enables companies to record and broadcast mass messages to customers. It is widely used for inclement weather notices, service delay alerts, and automated past-due collection calls, improving customer outreach efficiency.
Customizable Route Profitability Reports
As WAM tracks all hauled tonnage and landfill disposal costs alongside driver and fleet data, it generates detailed profitability reports per route. This allows managers to identify underperforming routes and adjust service courses based on real financial viability.
Pros And Cons of WAM Software
Pros
"Waste-First" CRM provides a specialized account view that tracks everything
The software renders drastic reduction in late payments due to automated "Call Center" reminders
Proactive customer communication via mass SMS and email keeps clients updated
Cons
Technical support team may be unresponsive during peak hours
User interface can be improved further for better customer experience
WAM Software Reviews
Total 8 reviews
4.6
All reviews are from verified customers
Rating Distribution
5
Stars88%
4
Stars0%
3
Stars0%
2
Stars13%
1
Stars0%
Share your experience
Logistics and Supply Chain, 11-50 employees
More than a year
“Trusted partner for years”
Pros
For the past 15 years, they've continued to meet everything we need in the waste management industry. Their dependability, industry knowledge and dedication to service have made them a truly valuable partner for our business.
Cons
Even with the time zone difference, their responsiveness was outstanding and never caused any problems. They were always available to help without delay and on top of that, they were genuinely pleasant to work with. Their professionalism and reliability made every interaction productive and hassle-free.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9
Utilities, 11-50 employees
More than a year
“Reliable support that delivers”
Pros
Using this has been easy from day one. It's reliable, the support is excellent and the team consistently goes above and beyond to make sure we're taken care of. Thank you.
Cons
The only challenge was the initial setup and that was really more about us being completely new to this type of industry-specific software than an actual issue with the product. We didn't know much at the time but the IT team came on-site and got everything up and running for us over 20 years ago.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Construction, 1-10 employees
More than a year
“Smooth billing process”
Pros
Coming from both a larger waste hauling operation and now working with portable toilets and roll-off dumpsters, I've been able to use this software in a lot of different ways and it fits both types of businesses really well. It consistently helps keep things more organized and productive. Their one-step billing feature is especially useful and I honestly don't think most other companies have anything comparable. Anytime I've assumed something wasn't included, it usually turned out to be me forgetting the right way to do it.
Cons
Only downside is the time difference since they're in Reno and I'm in Connecticut.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9
Frequently Asked Questions
Does WAM Software offer an API?
No, WAM Software does not offer an API.
What language does WAM Software support?
WAM Software software primarily supports English.
Does WAM Software have a mobile app?
No, WAM Software does not offer a dedicated mobile app.
Who are the typical users of WAM Software?
WAM Software features are used by customer service reps, dispatchers, and billing managers at waste hauling companies, landfills, and recycling centers.
What types of pricing plans does WAM Software offer?
WAM Software price starts with Basic plan at $100/user/month. Get a detailed WAM Software cost breakdown tailored to your specific requirements.
What other apps does WAM Software integrate with?
Information about third-party integrations has not been specified by the vendor.
What level of support does WAM Software offer?
WAM Software offers support via contact form and telephonic support.