Wati Reviews

Pros

In my opinion mobile app feels fully loaded with features while still being easy to learn and very user-friendly.

Cons

At times, when we trigger the chatbot, it gets routed to the wrong person and message updates can also be slow.

Pros

Setup was quick and the system was easy to use. It also makes it simple to assign tasks or roles to different team members and the support for new customers feels very proactive.

Cons

The monthly service fee feels a bit expensive. It also doesn't let me manage multiple WhatsApp numbers under a single account.

Pros

I really like that platform feels easy to use and the guidance for creating templates along with the AI features makes it especially worthwhile.

Cons

Editing contacts still isn't very easy and there's currently no option to make payments in INR.

Pros

It has been very easy to use and the automation tools are efficient and have helped us improve our strategies.

Cons

Only drawback is being limited to just one number which can restrict our communication strategy.

Pros

There really aren't any positives to mention.

Cons

Their customer service is completely unreliable.

Pros

Setting up chatbots is easy and integrating them with different tools happens very smoothly.

Cons

Google Sheets plugin can be unreliable and sometimes stops working properly at random.

Pros

What impressed me right away was how a non-technical person can put together automation chatbots with the drag-and-drop options. The automatic assignment of chats to agents has also been a big help for me.

Cons

At times the chatbots I create break in the middle of the flow and then I have to restart the whole flow from the beginning.

Pros

The solution feels very user-friendly even for someone just starting out or with little experience.

Cons

I haven't really run into any major issues so far although the analytics could probably be improved a bit.

Pros

From the moment we rolled it out, this tool changed the game for our company. With features like automation, quick replies, broadcasts and metrics, we were able to elevate customer engagement to a whole new level. The integration and setup were fast and uncomplicated which made day-to-day use very easy for our team. Since adopting it, we've noticed more customer interactions and stronger participation so it has definitely been a great choice as a WhatsApp tool.

Cons

The analytics are not very insightful right now but I'm confident a future update will improve that.

Pros

What stands out most to me is the chatbot feature since it helps send automatic replies to customers.

Cons

My main issue is with the customer support team, as their responses are often delayed and not always helpful.