Web Tracks: Pricing, Free Demo & Features

Name: Web Tracks
Rating: 5 (1 reviews)

Last Updated Oct 12, 2026

Overview

Web Tracks streamlines internal support operations with automated task assignment and detailed help desk reporting. Although limited options for data pattern analysis exist, Web Tracks provides valuable insights into technician performance and resource allocation. This solution is tailored for mid-market IT departments aiming to maximize efficiency and control.

Overall Rating

Based on 1 users reviews

All Reviews

Rating Distribution

Positive

100%

Neutral

Negative

Starting Price

Multiple Tiers

Web Tracks Specifications

Analytics And Reporting
Escalation Management
Self-Service Portal
Knowledge Base
Email Management
Ticket Management
Live Chat
Omnichannel Support
CRM Integration
Canned Responses

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What Is Web Tracks?

Web Tracks is an on-premises, web-based help desk software designed to streamline IT and support operations. It enables businesses to efficiently manage support tickets, track hardware and software assets, and maintain a searchable knowledge base for faster issue resolution. With automated reporting and real-time status tracking, teams can improve productivity, reduce downtime, and ensure consistent service quality. Its flexible setup supports small to mid-sized organizations seeking centralized IT management and enhanced support workflows.

Web Tracks Pricing

Web Tracks pricing is structured to provide flexible options for small to mid-sized teams. Packages include:

Standard Edition:

1-User (1 year maintenance): $295
3-User (1 year maintenance): $595
5-User (1 year maintenance): $845
10-User (1 year maintenance): $1,395

Enterprise Edition:

3-User (1 year maintenance): $795
5-User (1 year maintenance): $1,295
10-User (1 year maintenance): $2,395
15-User (1 year maintenance): $3,295
25-User (1 year maintenance): $4,995
Unlimited Users (1 year maintenance): $6,695

Additional charges may apply for upgrades and renewals. Request a tailored Web Tracks price plan for your organization today!

Disclaimer: The pricing is subject to change.

Web Tracks Integrations

The software supports integration with Active Directory. Book a free Web Tracks demo to learn more about its integration capabilities.

Who Is Web Tracks For?

Web Tracks software is ideal for a wide range of industries and sectors, including:

Computer software
Higher education

Is Web Tracks Right For You?

If you are looking for a dependable help‑desk solution for your growing IT team, then Web Tracks might be a strong fit. It solves internal support pain points by consolidating ticket management and asset tracking into one browser‑based platform, simplifying task assignment and reducing response delays for small to midsize teams.

Web Tracks provides centralized reporting and asset oversight that enhances security and operational clarity. Its user-friendly design and robust feature set empower teams to work efficiently and consistently deliver high-quality support across all users.

Still doubtful if Web Tracks is the right fit for you? Connect with our customer support staff at (661) 384-7070 for further guidance.

Web Tracks Features

Help Desk Software

Web Tracks’ Help Desk Software allows technicians to efficiently manage tickets by setting priorities, assigning tasks, and linking issues to users or assets. This ensures streamlined support workflows and faster problem resolution across the organization.

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Integrated Email Notifications

The software includes Integrated Email Notifications that alert technicians when a new ticket arrives or an existing ticket is updated. This feature keeps teams informed in real time, enabling quicker responses and improved service quality.

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Email-to-Ticket Converter

Web Tracks provides an Email-to-Ticket Converter that automatically turns incoming emails into help desk tickets. This functionality simplifies communication, reduces manual entry, and ensures that all user requests are captured efficiently and accurately.

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Self-Service Help Desk Portal

The software offers a Self-Service Help Desk Portal, allowing end-users to submit requests, review existing tickets, and search the knowledge base. This empowers users while reducing technician workload and enhancing overall support efficiency.

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Knowledge Base

Web Tracks includes a Knowledge Base feature where technicians can create, manage, and share articles derived from resolved tickets. This builds a centralized repository of solutions, improving issue resolution times and providing users with valuable guidance.

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Pros And Cons of Web Tracks

A quick look at Web Tracks's strengths and weaknesses to
help you decide if it's the right fit

Pros

Valuable insights into support team performance
Efficient internal ticketing and task assignments
Supports modern browsers and Windows machines

Cons

Difficult to generate reports with filters
Web interface lacks modern visual appeal

Web Tracks Reviews

Insights from real users on Web Tracks’s features,
performance, and overall experience.

Total 1 reviews

All reviews are from verified customers

Rating Distribution

Stars

100%

Stars

Share your experience

America C.

Not Specified, N/A employees

5.0

April 2018

“Outstanding support and client care”

Pros

It's honestly impressive how well they understand their clients and build such a strong company-client relationship. Their helpdesk is easily among the best I've dealt with and I'll definitely keep working with them going forward.

Cons

I genuinely don't have any complaints. I'm completely satisfied and very happy with the service, excellent work and I hope they keep it up.

Rating Distribution

Ease of use

Value for money

Customer Support

Functionality

View All 1 Reviews

Frequently Asked Questions

Quick answers to common questions to help you better understand the product, features, and services.

What other apps does Web Tracks integrate with?

Web Tracks integrates with Active Directory.

What language does Web Tracks support?

The software is available in English.

Does Web Tracks have a mobile app?

No, Web Tracks does not offer a dedicated mobile app.

Does Web Tracks offer an API?

The vendor has not specified any information regarding its API availability.

Who are the typical users of Web Tracks?

Web Tracks features are ideal for organizations in computer software and higher education sectors, supporting mid-market IT teams managing internal support operations.

What level of support does Web Tracks offer?

Web Tracks offers support through a knowledge base, customer support forums, Mouse Tracks HTML help, and Web Tracks HTML help.

What types of pricing plans does Web Tracks offer?

Web Tracks offers Standard and Enterprise editions, Standard: 1-User $295; 3-User $595; 5-User $845; 10-User $1,395 and Enterprise: 3-User $795; 5-User $1,295; 10-User $2,395; 15-User $3,295; 25-User $4,995; Unlimited Users $6,695 (all include 1 year maintenance). Get in touch for a personalized Web Tracks cost estimate.