WhosOn Reviews

“Interactive and user-friendly”

Pros

Using it feels very easy and the interactive experience keeps everything engaging.

Cons

One downside is that it stops quite suddenly and doesn't give you a chance to copy the conversation first.

“Strong customer service features”

Pros

I really like that this tool comes with really impressive features and it has easily been the best customer service solution I've used.

Cons

I haven't run into any issues with this platform at all. It has honestly been the best.

“simple features that work”

Pros

Getting around the software feels very easy. The features I use every day are easy to locate and even easier to use.

Cons

No complaints. It hardly ever breaks and I rarely run into any issues while using it.

“Excellent support and chat insights”

Pros

Having UK-based support on hand has been excellent and the built-in customer sentiment analysis is a real plus. It's also one of the more easy web chat platforms for agents to work with.

Cons

This isn't really a fault of the software itself but for a small business, live chat can sometimes turn into a fairly time-consuming support channel.

“Handy canned responses”

Pros

Using this software feels very easy and being able to set up custom canned responses is something I really appreciate.

Cons

One thing I'd really like to see is the option for customers to add screenshots directly in the chat.