WhosOn

WhosOn software harnesses AI-driven automation to blend human support with bot efficiency. Users can integrate major bot frameworks, manage rules and skills, and ensure seamless transfers between bots and operators. The platform also includes bot monitoring and analytics, allowing businesses to track performance and prevent service issues effectively.

This feature enables supervisors to set schedules, assign skills, and manage permissions for their teams. The software enables discreet chat monitoring and the ability to send private 'whisper' messages to coach agents during interactions. Users can also utilize supervisor takeover options for escalations and broadcast messages to share updates instantly.

The platform provides deep insights through site entry alerts and live visitor tracking to analyze surfing habits. Users can utilize IP lookups to pinpoint companies and locations, effectively profiling web prospects. WhosOn also features prospect detection to identify leads and comprehensive web traffic reports to monitor visitor data.

The software offers performance dashboards and in-client charts to measure success metrics quickly. Users can access over 80 out-of-the-box live chat reports for granular detail or quantitative overviews. The platform also supports external database uploads for custom manipulation and provides in-depth operator reports to analyze user activity efficiently.

This feature equips agents with customer chat history and visitor typing previews to anticipate needs. The software supports canned responses with attachments and dynamic forms to acquire data smoothly. Users can also deploy pre- and post-chat surveys, ensuring they inform support strategies and improve overall service quality effectively.