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Overview
WhosOn helps regulated enterprises secure customer communication with advanced live chat, AI automation, and real-time analytics. While extensive configuration options may require initial setup time, its robust security ensures compliance and data sovereignty. Overall, it is a trusted platform for complex sectors like finance and healthcare seeking total control.
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Starting Price
Custom
WhosOn Specifications
Ticket Management
Live Chat
Omnichannel Support
CRM Integration
What Is WhosOn?
WhosOn is a smart customer engagement platform designed for regulated industries.The solution offers flexible deployment models, including cloud-based, on-premise, and hybrid options, ensuring strict data sovereignty and compliance. It provides comprehensive solutions such as AI-driven chatbots, real-time translation, and deep visitor analytics to enhance user satisfaction. With a focus on security and scalability, the software empowers organizations to manage complex interactions efficiently while maintaining full control over their sensitive data infrastructure.
WhosOn Pricing
WhosOn cost is structured around the following plans:
On Premise and Dedicated Cloud packages offer the same plans:
- Tier 1: $65/month/license
- Tier 2: $78/month/license
- Tier 3: $90/month/license
- Tier 4: $130/month/license
Shared Cloud:
- Tier 1: $35/month/license
Disclaimer: The pricing is subject to change.
WhosOn Integrations
The software supports integration with multiple systems and platforms, such as:
Who Is WhosOn For?
WhosOn is ideal for a wide range of industries and sectors, including:
- Contact centers
- Finance
- Healthcare and pharma
- Education
- Public sector
- Charities
Is WhosOn Right For You?
If you want a flexible, secure live-chat solution that supports compliance and global scale, WhosOn could be the ideal choice for you. Trusted by over 10,000 businesses — including more than 10% of Fortune 500 companies — in 102 countries, it offers both cloud and on-premises hosting. You benefit from enterprise-grade security, data-control options, multilingual capabilities, and a dedicated support team with deep chat-system experience.
Still doubtful if WhosOn is the right fit for you? Connect with our customer support staff at (661) 384-7070 for further guidance.
WhosOn Features
WhosOn software harnesses AI-driven automation to blend human support with bot efficiency. Users can integrate major bot frameworks, manage rules and skills, and ensure seamless transfers between bots and operators. The platform also includes bot monitoring and analytics, allowing businesses to track performance and prevent service issues effectively.
This feature enables supervisors to set schedules, assign skills, and manage permissions for their teams. The software enables discreet chat monitoring and the ability to send private 'whisper' messages to coach agents during interactions. Users can also utilize supervisor takeover options for escalations and broadcast messages to share updates instantly.
The platform provides deep insights through site entry alerts and live visitor tracking to analyze surfing habits. Users can utilize IP lookups to pinpoint companies and locations, effectively profiling web prospects. WhosOn also features prospect detection to identify leads and comprehensive web traffic reports to monitor visitor data.
The software offers performance dashboards and in-client charts to measure success metrics quickly. Users can access over 80 out-of-the-box live chat reports for granular detail or quantitative overviews. The platform also supports external database uploads for custom manipulation and provides in-depth operator reports to analyze user activity efficiently.
This feature equips agents with customer chat history and visitor typing previews to anticipate needs. The software supports canned responses with attachments and dynamic forms to acquire data smoothly. Users can also deploy pre- and post-chat surveys, ensuring they inform support strategies and improve overall service quality effectively.
