Last Updated
Overview
WhosOn helps regulated enterprises secure customer communication with advanced live chat, AI automation, and real-time analytics. While extensive configuration options may require initial setup time, its robust security ensures compliance and data sovereignty. Overall, it is a trusted platform for complex sectors like finance and healthcare seeking total control.
WhosOn Specifications
- Ticket Management
- Live Chat
- Omnichannel Support
- CRM Integration
What Is WhosOn?
WhosOn is a smart customer engagement platform designed for regulated industries.The solution offers flexible deployment models, including cloud-based, on-premise, and hybrid options, ensuring strict data sovereignty and compliance. It provides comprehensive solutions such as AI-driven chatbots, real-time translation, and deep visitor analytics to enhance user satisfaction. With a focus on security and scalability, the software empowers organizations to manage complex interactions efficiently while maintaining full control over their sensitive data infrastructure.
WhosOn Pricing
WhosOn cost is structured around the following plans:
On Premise and Dedicated Cloud packages offer the same plans:
- Tier 1: $65/month/license
- Tier 2: $78/month/license
- Tier 3: $90/month/license
- Tier 4: $130/month/license
Shared Cloud:
- Tier 1: $35/month/license
Disclaimer: The pricing is subject to change.
WhosOn Integrations
The software supports integration with multiple systems and platforms, such as:
Who Is WhosOn For?
WhosOn is ideal for a wide range of industries and sectors, including:
- Contact centers
- Finance
- Healthcare and pharma
- Education
- Public sector
- Charities
Is WhosOn Right For You?
If you want a flexible, secure live-chat solution that supports compliance and global scale, WhosOn could be the ideal choice for you. Trusted by over 10,000 businesses — including more than 10% of Fortune 500 companies — in 102 countries, it offers both cloud and on-premises hosting. You benefit from enterprise-grade security, data-control options, multilingual capabilities, and a dedicated support team with deep chat-system experience.
Still doubtful if WhosOn is the right fit for you? Connect with our customer support staff at (661) 384-7070 for further guidance.
WhosOn Features
Chatbot
WhosOn software harnesses AI-driven automation to blend human support with bot efficiency. Users can integrate major bot frameworks, manage rules and skills, and ensure seamless transfers between bots and operators. The platform also includes bot monitoring and analytics, allowing businesses to track performance and prevent service issues effectively.
Operator Management
This feature enables supervisors to set schedules, assign skills, and manage permissions for their teams. The software enables discreet chat monitoring and the ability to send private 'whisper' messages to coach agents during interactions. Users can also utilize supervisor takeover options for escalations and broadcast messages to share updates instantly.
Analytics
The platform provides deep insights through site entry alerts and live visitor tracking to analyze surfing habits. Users can utilize IP lookups to pinpoint companies and locations, effectively profiling web prospects. WhosOn also features prospect detection to identify leads and comprehensive web traffic reports to monitor visitor data.
Chat Reporting
The software offers performance dashboards and in-client charts to measure success metrics quickly. Users can access over 80 out-of-the-box live chat reports for granular detail or quantitative overviews. The platform also supports external database uploads for custom manipulation and provides in-depth operator reports to analyze user activity efficiently.
Agent Tools
This feature equips agents with customer chat history and visitor typing previews to anticipate needs. The software supports canned responses with attachments and dynamic forms to acquire data smoothly. Users can also deploy pre- and post-chat surveys, ensuring they inform support strategies and improve overall service quality effectively.
Pros And Cons of WhosOn
Pros
Reliable live-chat responsiveness under load
Strong visitor tracking and analytics capabilities
Multi-channel support beyond just web chat
Cons
Customization of chat widget is limited
Some advanced features need extra setup or cost
WhosOn Reviews
Total 5 reviews
4.6
All reviews are from verified customers
Rating Distribution
5
Stars60%
4
Stars40%
3
Stars0%
2
Stars0%
1
Stars0%
Share your experience
Ajoke H.
Information Technology and Services, N/A employees
“Interactive and user-friendly”
Pros
Using it feels very easy and the interactive experience keeps everything engaging.
Cons
One downside is that it stops quite suddenly and doesn't give you a chance to copy the conversation first.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9
Perez L.
Automotive, N/A employees
“Strong customer service features”
Pros
I really like that this tool comes with really impressive features and it has easily been the best customer service solution I've used.
Cons
I haven't run into any issues with this platform at all. It has honestly been the best.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Shannon K.
Telecommunications, N/A employees
“simple features that work”
Pros
Getting around the software feels very easy. The features I use every day are easy to locate and even easier to use.
Cons
No complaints. It hardly ever breaks and I rarely run into any issues while using it.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9
Frequently Asked Questions
What other apps does WhosOn integrate with?
WhosOn integrates with various third-party applications, such as Outlook, Salesforce, and HubSpot.
Who are the typical users of WhosOn?
WhosOn features are used by organizations across industries and sectors, including finance, healthcare, and education.
Does WhosOn offer an API?
Yes, WhosOn offers an API.
What level of support does WhosOn offer?
WhosOn offers support through phone.
What types of pricing plans does WhosOn offer?
hosOn price starts at $35/month/license for the Shared Cloud plan, while its On-Premise and Dedicated Cloud packages offer four tiers priced at $65, $78, $90, and $130/month/license. Get a detailed WhosOn cost breakdown tailored to your specific requirements.
Does WhosOn have a mobile app?
Yes, WhosOn offers a dedicated mobile app.
What language does WhosOn support?
WhosOn primarily supports the English language.