Wowdesk: Pricing, Free Demo & Features

Name: Wowdesk
Rating: 5 (1 reviews)

Last Updated Sep 17, 2026

Overview

Wowdesk is an AI-driven omnichannel support desk that unifies customer requests across channels to streamline resolution. Although its broad feature set may require initial configuration, its intuitive interface, workflow engine, and reporting tools improve agent efficiency. Overall, it provides a practical platform for organized support operations.

Overall Rating

Based on 1 users reviews

All Reviews

Rating Distribution

Positive

100%

Neutral

Negative

Starting Price

Custom

Wowdesk Specifications

Live Chat
Omnichannel Support
CRM Integration
Canned Responses
Analytics And Reporting
Customer Feedback Surveys
Escalation Management
Self-service Portal
SLA Management
Call Center Management

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What Is Wowdesk?

Wowdesk is an Artificial Intelligence (AI) driven customer service platform for businesses seeking centralized ticketing and case management. It gathers requests from email, chat, phone, and social channels to eliminate fragmented workflows. Built-in workflow automation reduces repetitive tasks, a self-service portal deflects routine inquiries, routing and case management streamline escalation, and reporting dashboards surface metrics to shorten resolution times and track team performance.

Wowdesk Pricing

The software offers the following annual plans to cater to diverse needs and sizes:

Wowdesk:
Free: $0/user/month
Starter: $6/user/month
Professional: $30/user/month
Enterprise: $60/user/month
Wowchat: $5/user/month
Wowsurvey: $20/user/month
Wowmobile: $5/user/month
Wowvirtual assistant: $40/month

A 14-day free trial is also available.

Request a personalized Wowdesk pricing quote for your business today.

Disclaimer: The pricing is subject to change.

Wowdesk Integrations

The platform seamlessly integrates with existing Customer Relationship Management (CRM) and Enterprise Resource Planning (ERP) systems, as well as with Active Directory.

Book a free Wowdesk demo to learn more about the integration arrangements.

Who Is Wowdesk For?

Wowdesk is well-suited for a wide range of industries and sectors, including:

Finance and accounting
Education
Retail
Non-profit organizations
Government
Telecommunications
Healthcare
Real estate
Media and marketing

Is Wowdesk Right For You?

Support teams facing scattered requests, slow resolution times, and high volumes of routine tickets may need a unified solution. Wowdesk’s omnichannel ticketing, workflow engine, automation, and knowledge base reduce manual handling, speed responses, and simplify escalation. Its SaaS and on-premise deployment choices suit different IT policies. The platform is also designed to support growing teams without disrupting existing workflows, while offering standard security controls to help protect customer data.

Still doubtful if Wowdesk software is the right fit for you? Connect with our customer support staff at (661) 384-7070 for further guidance.

Wowdesk Features

Self Service Help Center

Wowdesk features a rebranded self-service portal with full knowledge base search, case submission features, a tracking dashboard, and live chat in a mobile-friendly design. Centralized access helps maintain structured support interactions.

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Live Chat Support

With this feature, the platform offers real-time chat support with access to chat history and configurable routing by product type or case category. Proactive chat for portal and website visitors supports timely, contextual assistance.

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Virtual Assistant

The platform includes an AI-powered virtual assistant using AI natural language processing to automate conversations typically handled by live agents. This supports sales queries and technical support issues with consistent, streamlined interactions.

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Pros And Cons of Wowdesk

A quick look at Wowdesk's strengths and weaknesses to
help you decide if it's the right fit

Pros

Repetitive ticket work is handled automatically
All customer messages are handled in one place
Identifies customer sentiment across social channels

Cons

Performance can be occasionally slow under load
Documentation gaps may hinder user workflows

Wowdesk Reviews

Insights from real users on Wowdesk’s features,
performance, and overall experience.

Total 1 reviews

All reviews are from verified customers

Rating Distribution

Stars

100%

Stars

Share your experience

Anonymous

Telecommunications, N/A employees

5.0

March 2019

“Feature-rich with strong reporting”

Pros

Right from the start, it was easy to set up and use, with a wide range of features that cover every need and excellent reporting capabilities.

Cons

I've been happy with every feature I've used so far.

Rating Distribution

Ease of use

Value for money

Customer Support

Functionality

View All 1 Reviews

Frequently Asked Questions

Quick answers to common questions to help you better understand the product, features, and services.

Does Wowdesk offer an API?

Yes, Wowdesk offers APIs.

What language does Wowdesk support?

The software supports multiple languages, including English.

What types of Wowdesk price plans are available?

The software provides a range of annual plans to suit different needs and organization sizes: Wowdesk offers Free $0/user/month, Starter $6/user/month, Professional $30/user/month, and Enterprise $60/user/month; Wowchat is available at $5/user/month, Wowsurvey at $20/user/month, Wowmobile at $5/user/month, and the Wowvirtual Assistant at $40/month. A 14-day free trial is also offered. Contact us to request a personalized Wowdesk cost quote based on your institution's requirements.

What level of support does Wowdesk offer?

The platform provides support via ticket submission, email, fax, phone, and FAQs.

Who are the typical users of Wowdesk?

Wowdesk is designed to serve a diverse range of industries and sectors, including finance and accounting, education, retail, non-profit organizations, government, telecommunications, healthcare, real estate, and media and marketing.

Does Wowdesk have a mobile app?

Yes, Wowdesk offers a mobile app.

What other apps does Wowdesk integrate with?

The platform connects smoothly with existing CRM and ERP systems and also supports integration with Active Directory.