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Overview
Wowdesk is an AI-driven omnichannel support desk that unifies customer requests across channels to streamline resolution. Although its broad feature set may require initial configuration, its intuitive interface, workflow engine, and reporting tools improve agent efficiency. Overall, it provides a practical platform for organized support operations.
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Starting Price
Custom
Wowdesk Specifications
- Live Chat
- Omnichannel Support
- CRM Integration
- Canned Responses
What Is Wowdesk?
Wowdesk is an Artificial Intelligence (AI) driven customer service platform for businesses seeking centralized ticketing and case management. It gathers requests from email, chat, phone, and social channels to eliminate fragmented workflows. Built-in workflow automation reduces repetitive tasks, a self-service portal deflects routine inquiries, routing and case management streamline escalation, and reporting dashboards surface metrics to shorten resolution times and track team performance.
Wowdesk Pricing
The software offers the following annual plans to cater to diverse needs and sizes:
- Wowdesk:
- Free: $0/user/month
- Starter: $6/user/month
- Professional: $30/user/month
- Enterprise: $60/user/month
- Wowchat: $5/user/month
- Wowsurvey: $20/user/month
- Wowmobile: $5/user/month
- Wowvirtual assistant: $40/month
A 14-day free trial is also available.
Disclaimer: The pricing is subject to change.
Wowdesk Integrations
The platform seamlessly integrates with existing Customer Relationship Management (CRM) and Enterprise Resource Planning (ERP) systems, as well as with Active Directory.
Who Is Wowdesk For?
Wowdesk is well-suited for a wide range of industries and sectors, including:
- Finance and accounting
- Education
- Retail
- Non-profit organizations
- Government
- Telecommunications
- Healthcare
- Real estate
- Media and marketing
Is Wowdesk Right For You?
Support teams facing scattered requests, slow resolution times, and high volumes of routine tickets may need a unified solution. Wowdesk’s omnichannel ticketing, workflow engine, automation, and knowledge base reduce manual handling, speed responses, and simplify escalation. Its SaaS and on-premise deployment choices suit different IT policies. The platform is also designed to support growing teams without disrupting existing workflows, while offering standard security controls to help protect customer data.
Still doubtful if Wowdesk software is the right fit for you? Connect with our customer support staff at (661) 384-7070 for further guidance.
Wowdesk Features
Self Service Help Center
Wowdesk features a rebranded self-service portal with full knowledge base search, case submission features, a tracking dashboard, and live chat in a mobile-friendly design. Centralized access helps maintain structured support interactions.
Live Chat Support
With this feature, the platform offers real-time chat support with access to chat history and configurable routing by product type or case category. Proactive chat for portal and website visitors supports timely, contextual assistance.
Virtual Assistant
The platform includes an AI-powered virtual assistant using AI natural language processing to automate conversations typically handled by live agents. This supports sales queries and technical support issues with consistent, streamlined interactions.
Pros And Cons of Wowdesk
Pros
Repetitive ticket work is handled automatically
All customer messages are handled in one place
Identifies customer sentiment across social channels
Cons
Performance can be occasionally slow under load
Documentation gaps may hinder user workflows
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Frequently Asked Questions
What types of Wowdesk price plans are available?
The software provides a range of annual plans to suit different needs and organization sizes: Wowdesk offers Free $0/user/month, Starter $6/user/month, Professional $30/user/month, and Enterprise $60/user/month; Wowchat is available at $5/user/month, Wowsurvey at $20/user/month, Wowmobile at $5/user/month, and the Wowvirtual Assistant at $40/month. A 14-day free trial is also offered. Contact us to request a personalized Wowdesk cost quote based on your institution's requirements.
Who are the typical users of Wowdesk?
Wowdesk is designed to serve a diverse range of industries and sectors, including finance and accounting, education, retail, non-profit organizations, government, telecommunications, healthcare, real estate, and media and marketing.
What other apps does Wowdesk integrate with?
The platform connects smoothly with existing CRM and ERP systems and also supports integration with Active Directory.
Does Wowdesk have a mobile app?
Yes, Wowdesk offers a mobile app.
What language does Wowdesk support?
The software supports multiple languages, including English.
Does Wowdesk offer an API?
Yes, Wowdesk offers APIs.
What level of support does Wowdesk offer?
The platform provides support via ticket submission, email, fax, phone, and FAQs.