Xenioo Reviews

“Powerful chatbot toolkit”

Pros

One thing I really appreciate is how modular the platform is. It supports multiple channels, the agency pricing is attractive and there are plenty of add-ons to extend what you can do. Having the NLP engine included is also a big plus and the execution diagram is very helpful when it comes to debugging conversational flows.

Cons

Getting started takes a bit of patience and the way the platform works requires a flexible mindset. The initial learning curve is not especially quick so it's better approached calmly while getting used to its logic.

“Flexible bot journeys”

Pros

Building option-based user journeys with this has been very easy. Setting up and capturing user intent is also simple which makes it possible to create a really great chatbot experience even with only a basic understanding of NLP.

Cons

Reporting still feels fairly limited and isn't very customizable. Pulling reports on the different types of bot engagement can take quite a bit of detailed effort and the lack of Arabic language support is another drawback for our team.

“Powerful multilingual chatbot”

Pros

What really keeps this platform ahead is how often new features are added. It lets you connect chatbots to practically any channel, including voice options like Amazon Alexa, Google Assistant and even VoIP. A lot of the functionality gives you full control over chatbot customization, whether you want to build with code or without it and the native integrations are genuinely practical for a wide range of use cases. The AI engine also supports multiple languages which makes it possible to build fully NLU/NLP-driven chatbots.

Cons

A few features feel a bit too tucked away or not clearly covered in the developer documentation although the team does seem to be improving things continuously.

“Great chatbot starting point”

Pros

Getting started with chatbots was very easy with this provider and the platform is simple to use overall. It made entering this space feel much less complicated.

Cons

Since it is still a startup and the software is actively developing, there are occasional minor glitches and some features I would want are not available yet. Reliability also varies depending on the channel. We keep running into issues with Telegram while Facebook Messenger has been consistently very stable.

“affordable pricing!!!!”

Pros

One thing that really stands out is how consistently the team keeps improving the app and rolling out new features. The Cloud JavaScript platform adds a lot of flexibility and NPL is honestly a masterpiece. If you take the time to write it properly, it gives you a very powerful set of tools. The pay-as-you-go model is another big plus since you only pay for what you actually use each month and canceling is easy. Overall, the people behind it clearly know what they're doing.

Cons

It would be even better if it connected with Integromat since Zapier is already supported but that's not the platform I use for several reasons. I'd also appreciate more documentation especially around the less obvious operations because right now there are a lot of conditions you have to test yourself just to fully understand how things work. That can be enjoyable when you have time to explore but if you're in a rush, this isn't really the kind of tool for building a quick app, you need to stay focused and be careful with what you're doing.

“secure integrations”

Pros

Out of the bot-building systems I've tried, this is honestly one of the simplest to work with and I've tested quite a few. The bot creation environment feels very user-friendly and setting up actions can be done quickly. Its integration with social platforms is also fast while still being very secure which really matters when you're choosing an app to connect with and grant access to the social media accounts you manage.

Cons

When it comes to features, I can't really point to anything I disliked. That said, on a personal level, I do see it as a drawback that the platform still doesn't offer a workspace in Spanish. On top of that, the paid plans are expensive and I'd definitely like to see more affordable options for small and medium-sized businesses.

“Powerful bot builder value”

Pros

Even without any programming background, people can build really useful bots on this platform because it's very user-friendly. Another big plus is how innovative the company is since they keep rolling out practical new features. Compared with other providers, the platform gives more functionality for bot building and the pricing model is also better than what many competitors offer.

Cons

One limitation is that the system won't accept a list as input for a variable. Another downside is the lack of real-time customer support on the lower-tier packages. On top of that, the company doesn't provide its own WhatsApp APIs which makes running a chatbot a bit more expensive.

“WhatsApp automation that delivers”

Pros

Getting my initial WhatsApp conversations automated has been a big win. It handles that part completely on its own, with 100% automation.

Cons

Follow-up messages still can't be automated and adding that feature would make it capable of outperforming email very easily.

“Clear setup and lively features”

Pros

In my opinion getting this chatbot up and running is very easy and the overall setup is quite clear. There are also a few tutorials that make it much easier to understand how everything works. On top of that, it includes some nice features that make the chatbot feel more alive.

Cons

One thing that feels really missing is a notification system that alerts the operator when a client wants to speak with them. It would also be helpful to have customizable reports since the current ones include a lot of unnecessary information. Another downside is the conversation section, where there is no filter for the last communication, right now it only shows "last seen," which is not the same thing.

“Broadcast tools and regular updates”

Pros

After trying another chatbot-building platform, I came across this one and it really impressed me. It's easy to use and manage and they keep adding plenty of new features. I also appreciate how simple it is to handle broadcasts and preview the chatbot before putting it to use.

Cons

Honestly, I haven't run into any real downsides. If I had to mention something, maybe the AI side feels a bit challenging but that's more due to my limited knowledge. It could also be helpful to have in-platform help available in Italian while using it.

“convenient dialogue tools”

Pros

The mix of NLU and dialogue building works really well. Even fairly complex conversation flows can be created by non-technical users thanks to the many available options, like variables and local or global intents. It also comes with support for many channels and includes an agents module which adds a lot of value.

Cons

There's still some room to improve especially around channel support like Microsoft Teams or making it possible to deploy a single chatbot across multiple channels. The visual elements could also be enhanced.

“Easy chatbot setup”

Pros

Getting a chatbot up and running with the designer is very easy. We've been using it for Alexa and Google Assistant integrations and it has made creating, publishing and maintaining everything feel effortless. We were also able to connect the chatbot to our platform quickly without any hassle.

Cons

I'd still love to see simpler versions of some of the more advanced features especially broadcasting. At first, the number of available options for reaching out to users can feel a bit overwhelming.

“Flexible flow builder”

Pros

Building a chatbot with the flow builder is really easy. It gives me a lot of flexibility and supports unlimited integrations which is a huge plus. On top of that, I can create the chatbot once and then publish it across multiple channels with only a few small adjustments.

Cons

At this point, the only language it supports is English.

“simple multi-platform chatbot”

Pros

Chatbot design feels complete and simple. We really loved being able to build it once and then deploy it across multiple platforms at the same time. It's also very valuable that you can invite the whole team to collaborate on the chatbot or assign them as operators to support end users directly within the conversation.

Cons

A few of the more advanced features can feel a bit intimidating for someone at a higher, less technical level like me but we were able to reach support easily and they even created examples for us on the spot.

“Trapped by billing policy”

Pros

They've definitely made it very simple to pull money from a credit card account.

Cons

Be sure to read the fine print in their payment policy. Once you enter your credit card number, they don't let you disable the account and they keep charging you for one reason or another. There's no way to remove the card details or cancel the account.