Last Updated
Overview
Xenioo is an extensive customer service platform that delivers omnichannel chatbot capabilities across messaging platforms with visual bot design and AI training. While the platform’s visual elements may require some improvement, it enables flexible publishing and team collaboration.
Xenioo Specifications
- Live Chat
- Omnichannel Support
- CRM Integration
- Analytics And Reporting
What Is Xenioo?
Xenioo is a cloud-based customer service platform that automates conversations across multiple text and voice channels including WhatsApp, Messenger, website chat, Slack, and voice assistants. It provides a drag-and-drop chatbot builder, conversation designer, and advanced ‘NLP’ engine with intent training to handle user inputs and build rich dialogue flows. The platform enables team collaboration, conversation preview and debugging, and multi-platform publishing. It also supports customer support handover from bot to live operator, backup and restore, and secure data handling.
Xenioo Pricing
Xenioo pricing varies according to the following customized plans:
- Growth Plan
- Professional Plan
- Custom Plan
- Free Plan: None for the users
- Growth Plan: €49.00/month
- Professional Plan: €99.00/month
Disclaimer: The pricing has been sourced from third-party websites and is subject to change.
Xenioo Integrations
Xenioo software integrates with a wide range of apps, including:
- MailChimp software
- ActiveCampaign software
- SendGrid
- Dialogflow
- IBM Watson OpenScale
Who Is Xenioo For?
Xenioo is suitable for the following professionals:
- Customer support teams
Is Xenioo Right For You?
Xenioo software is suitable for businesses aiming to deploy intelligent, automated conversational agents across web, social, and messaging platforms. It provides a visual flow designer with variables, tags, and conditional logic to build rich chatbot interactions without coding. The platform also enables AI training for user intent recognition and supports meaningful exchanges.
Still not sure if Xenioo is right for you? Contact our customer helpline at (661) 384-7070 for further guidance.
Xenioo Features
Channel Configuration
Xenioo provides configuration for chatbots across all common text and voice channels, including WhatsApp, Facebook Messenger, website chat, Telegram, Slack, Microsoft Teams, and voice assistants. It supports seamless channel setup to optimize interactions.
Fast Publishing
The software delivers a draft-and-publish workflow that allows chatbot changes to be edited and tested without affecting the active bot. It enables updates and modifications to be published quickly after full testing.
Abstract Design
The system offers an abstract design approach that allows chatbots to be built independent of individual messaging platforms. It facilitates dynamic chatbot flows that automatically adapt to the features available on each channel.
NLP Engine
The platform delivers a powerful built-in ‘Natural Language Processing’ (NLP) engine that processes complex and multilingual expressions. It creates intents and training to recognize entities, synonyms, and user input variations.
Pros And Cons of Xenioo
Pros
Provides omnichannel deployment across major messaging and voice platforms
Offers a drag-and-drop chatbot flow design without coding
Supports multi-platform publishing from one design
Delivers conversation preview and debugging tools
Cons
It may offer limited details in its documentation
The platform may offer limited chatbot customization features
Xenioo Reviews
Total 15 reviews
4.5
All reviews are from verified customers
Rating Distribution
5
Stars67%
4
Stars27%
3
Stars0%
2
Stars0%
1
Stars7%
Share your experience
Luciano Z.
Not Specified, N/A employees
“Powerful chatbot toolkit”
Pros
One thing I really appreciate is how modular the platform is. It supports multiple channels, the agency pricing is attractive and there are plenty of add-ons to extend what you can do. Having the NLP engine included is also a big plus and the execution diagram is very helpful when it comes to debugging conversational flows.
Cons
Getting started takes a bit of patience and the way the platform works requires a flexible mindset. The initial learning curve is not especially quick so it's better approached calmly while getting used to its logic.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
9
Functionality
9
Riad A.
Not Specified, N/A employees
“Flexible bot journeys”
Pros
Building option-based user journeys with this has been very easy. Setting up and capturing user intent is also simple which makes it possible to create a really great chatbot experience even with only a basic understanding of NLP.
Cons
Reporting still feels fairly limited and isn't very customizable. Pulling reports on the different types of bot engagement can take quite a bit of detailed effort and the lack of Arabic language support is another drawback for our team.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
8
Functionality
8
Nicholas M.
Not Specified, N/A employees
“Powerful multilingual chatbot”
Pros
What really keeps this platform ahead is how often new features are added. It lets you connect chatbots to practically any channel, including voice options like Amazon Alexa, Google Assistant and even VoIP. A lot of the functionality gives you full control over chatbot customization, whether you want to build with code or without it and the native integrations are genuinely practical for a wide range of use cases. The AI engine also supports multiple languages which makes it possible to build fully NLU/NLP-driven chatbots.
Cons
A few features feel a bit too tucked away or not clearly covered in the developer documentation although the team does seem to be improving things continuously.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
8
Functionality
8
Frequently Asked Questions
What other apps does Xenioo integrate with?
Xenioo software integrates with a wide range of apps, including MailChimp software, ActiveCampaign software, SendGrid, Dialogflow, and IBM Watson OpenScale.
Does Xenioo have a mobile app?
No, Xenioo does not offer a mobile app.
Does Xenioo offer an API?
Yes, Xenioo does offer an API.
What language does Xenioo support?
Xenioo software supports English and Italian.
Who are the typical users of Xenioo?
The typical users of Xenioo include professionals like customer support teams.
What level of support does Xenioo offer?
Xenioo offers support through email and live chatbot.
What types of pricing plans does Xenioo offer?
The vendor offers customized pricing plans according to different business needs. It offers a Growth Plan, a Professional Plan, and a Custom Plan. These three plans are mentioned on its official website and offer customized pricing. It also offers a Free Plan that provides no cost for the users, a Growth Plan at €49.00/month, and a Professional Plan at €99.00/month. These plans are sourced from third-party websites. Get a customized Xenioo cost breakdown for your business today.